Timothy O’Sullivan1 reviewTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing work and attention to detail
Lux Auto Body Inc
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 73 auto body shopsPosition by Experts Score among all companies we track in this category. · better than 71%
4.9 ★★★★★ 181 Google reviews · 24 photos
98%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Oct 2026latest review
Lux Auto Body Inc at a glance
Google reviewers rate Lux Auto Body Inc 4.9 out of 5 stars based on 181 reviews. Customers frequently praise the shop's attention to detail, seamless paint matching, and fair pricing for accident repairs and custom work. Staff members are noted for maintaining open communication lines and assisting clients with insurance claims to reduce stress. The shop is described as punctual and professional, though one low-star review advises avoiding the business without providing specific details. The owner responded to a small percentage of the total reviews.
- Google rating: 4.9 out of 5 from 181 reviews (98% five-star).
- Reviews on this page: 181 Google reviews (158 with written comments, 14 with photos).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: October 25, 2026.
- Service: Auto Body Shop serving West Haverstraw, New York.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lux Auto Body Inc: 92/100 on this factor. Category median: 89.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lux Auto Body Inc: 85/100 on this factor. Category median: 86.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lux Auto Body Inc: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lux Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lux Auto Body Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lux Auto Body Inc: 100/100 on this factor. Category median: 65.A
100
Bar = this company · dark tick = category median.
Star ratings
181 Google reviews we collected
- 5 stars17898%
- 4 stars00%
- 3 stars11%
- 2 stars00%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
- Praise27598%
- Complaints52%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1781%
- Reasonable419%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results6925%
- Staff & attitude6624%
- Would recommend5921%
- Speed & response269%
- Communication238%
- Honesty & trust197%
- Price & value186%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of that, the workmanship was excellent—the quality of the repair and attention to detail were outstanding.”
“The bodywork itself is perfect, the paint match is seamless, and you would never know it was ever damaged.”
“They helped me every step of the way, handled everything professionally, and took so much stress out of the situation.”
“Highly recommend Lux for any repairs or detailing you may need.”
“Great people delivering a fast, professional, honest assessment, reasonably priced service.”
“Jessica kept me informed throughout the entire process, which I greatly appreciated.”
“They are honest, incredibly talented, and genuinely care about their customers, and for that I am truly grateful.”
“I've been at Lux auto body on 2 occasions, and there work and attention to detail was exceptional, and reasonable on the work done.”
People customers mention
- Sal 27 reviews
- Jessica 24 reviews
- Frank 3 reviews
- Jose 3 reviews
- Jess 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lux Auto Body Inc for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
Antoinette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Luxe Auto Body did such a flawless job and made the entire process stress free! I brought my car here after a recent accident, and they completely blew me away. Dealing with insurance is usually a nightmare, but the front office staff took care of everything. The bodywork itself is perfect, the paint match is…
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sal and Jessica the absolute best! The team is transparent and upfront about what goes into the process, and the work they put in shows. Highly recommend Lux for any repairs or detailing you may need.
Great priceBody & Trim
Patrick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐ Jessica and Sal made the entire insurance claim process incredibly easy and manageable. They helped me every step of the way, handled everything professionally, and took so much stress out of the situation. On top of that, the workmanship was excellent—the quality of the repair and attention to detail were…
Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sal truly understands that all of his customers are in grief and he goes out of his way to make sure each one feels taken care of. His techs are highly skilled artisans who managed to make a dented roof with damaged antenna look like new. I was amazed. If you are struck with some bad luck and need some body work, go see these guys!
Lesley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great first time experience! I was in a car accident, and they provided me with all the answers and everything I needed throughout the process. They fixed my car and brought it back looking like new! Amazing service and amazing people. Highly recommend!
Reasonable pricePaintingBody & Trim
Dr.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Lux Auto Body Inc did an amazing job installing a custom paint wrap on my Jeep Wrangler. Their professionalism and customer service were both top-tier. I highly recommend them to anyone seeking high-quality vehicle customization.
Great pricePainting
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 47 | — |
| Painting | 33 | — |
| Tires | 3 | — |
| Electrical | 2 | — |
| Exhaust | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 181 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Steve Rada4 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleguys do great work and where right on time.
- Price assessment: Reasonable price
Antoinette Marie1 reviewTotal number of Google reviews Antoinette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuxe Auto Body did such a flawless job and made the entire process stress free! I brought my car here after a recent accident, and they completely blew me away. Dealing with insurance is usually a nightmare, but the front office staff took care of everything. The bodywork itself is perfect, the paint match is seamless, and you would never know it was ever damaged. They are honest, incredibly talented, and genuinely care about their customers, and for that I am truly grateful.
Kevin Ramnarine1 reviewTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSal and Jessica the absolute best! The team is transparent and upfront about what goes into the process, and the work they put in shows. Highly recommend Lux for any repairs or detailing you may need.
- Price assessment: Great price
- Services: Body & Trim
Patrick Fisher11 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google⭐⭐⭐⭐⭐ Jessica and Sal made the entire insurance claim process incredibly easy and manageable. They helped me every step of the way, handled everything professionally, and took so much stress out of the situation. On top of that, the workmanship was excellent—the quality of the repair and attention to detail were outstanding. My car came out looking amazing. Highly recommend Lux Auto Body Inc.!
Craig Stewart6 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSal truly understands that all of his customers are in grief and he goes out of his way to make sure each one feels taken care of. His techs are highly skilled artisans who managed to make a dented roof with damaged antenna look like new. I was amazed. If you are struck with some bad luck and need some body work, go see these guys!
Lesley Pierluisse3 reviewsTotal number of Google reviews Lesley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat first time experience! I was in a car accident, and they provided me with all the answers and everything I needed throughout the process. They fixed my car and brought it back looking like new! Amazing service and amazing people. Highly recommend!
- Price assessment: Reasonable price
- Services: Painting, Body & Trim
Dr. Achil Petit1 reviewTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLux Auto Body Inc did an amazing job installing a custom paint wrap on my Jeep Wrangler. Their professionalism and customer service were both top-tier. I highly recommend them to anyone seeking high-quality vehicle customization.
- Price assessment: Great price
- Services: Painting
Amy Kern3 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome experience. Lux did a great job fixing our car.
Matthew D'Ambrosio5 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast turnaround. Easy to work with. Very fair price.
- Price assessment: Great price
- Services: Body & Trim
Business details
- Address: 104 W Railroad Ave, Garnerville, NY 10923
- Phone: (845) 218-0035
- Website: luxautobodyinc.com
- Service area: West Haverstraw, NY