Experts Reviews · Company report
Lux Cleaners & Alterations logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%40+2.8Momentum penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Lux Cleaners & Alterations

Saratoga, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 77 ironing services · 4.9★ from 701 Google reviews

Report card

Percentile vs other ironing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lux Cleaners & Alterations is better than 89% of ironing services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lux Cleaners & Alterations is better than 86% of ironing services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lux Cleaners & Alterations is better than 100% of ironing services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lux Cleaners & Alterations is better than 95% of ironing services.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lux Cleaners & Alterations is better than 79% of ironing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lux Cleaners & Alterations is better than 40% of ironing services.C
40

Reviews for your job

Customers hired Lux Cleaners & Alterations for 2 kinds of job.

Lux Cleaners & Alterations for alterations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Alterations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 14

All 11 Google reviews tagged “Alterations”

JeAnnaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Lux did an superb job making new covers for my outdoor cushions and couches. I purchased the fabric and zippers and they did the rest! The quality of the work was outstanding. Thanks for breathing new life into my outdoor living space!

Alterations
AbbasLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently used Lux Cleaners for alterations and dry cleaning and couldn't be more satisfied. Their alteration precision and impeccable dry cleaning were excellent. The staff's exceptional customer service made the experience even better. I highly recommend Lux Cleaners for their expertise and customer-centric approach.

AlterationsIroning
Celena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I trust this place with anything now! I needed a place to take my designer dress for dry cleaning.They do such a great job, I even went back for alterations multiple times. This place is a gem. Even my boyfriend brings items and gets alterations. The people that work here are really nice and welcoming and my items always have a quick turnaround.

AlterationsSpecial care fabric cleaning
susanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Took two pair of knit bell bottoms in to be shortened. The service was wonderful. Friendly, fast and quality work. Could not be more pleased.

Alterations
Goranka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They are amazing! We have experience from alterations, cleaning, wedding dress restoration, to backpack repairs. They can do it all.

AlterationsService not listed+ Responsiveness+ Quality+ Professionalism
saratina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

I had to have me address altered asap. They did a great job and timely. I thought the price was a bit high but the job was well done and professional.

Alterations+ Responsiveness+ Professionalism
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I use them weekly, also for shirt & pants alterations. They always do an excellent job on everything I send their way!

Alterations+ Responsiveness+ Quality+ Professionalism
Hamid1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I dropped off two designer suites, they were both altered and dry cleaned to perfection. The seamstress was very patient and professional while taking the measurements. This is the only place I trust to alter and dry clean my designer pieces (Prada, Gucci, Versace ) because I know they will be handled with utmost care. Thank you Lux cleaners!

AlterationsDeliveryService not listed+ Responsiveness+ Quality+ Professionalism
NilLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They do an excellent job altering all my pants and high-end jeans never had any issue so far. Alteration by Ms. Arezoo is fabulous, she is professional and makes you feel so welcome, she is very knowledgeable in her field. I recommend Arezoo to everyone especially those who are fastidious because there’s no one like…

Alterations+ Responsiveness+ Quality+ Professionalism
Hassan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very Professional and fast service. Been using them for a while. Consistent quality and friendly service. Highly recommend lux cleaners.

AlterationsCouches/sofasDelivery+ Responsiveness+ Quality+ Professionalism
kimia5 years ago★★★★★

Rating only, no written review.

AlterationsDelivery+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Alterations11—
Delivery4—

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