Peiliang1 reviewTotal number of Google reviews Peiliang has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience! Very nice people
Lux Cleaners & Alterations
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%95+13.4Replies to reviews 7%40+2.8Momentum penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 77 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 701 Google reviews · 24 photos
95%five-star reviews
4.79★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
Nov 2026latest review
Lux Cleaners & Alterations at a glance
Google reviewers for Lux Cleaners & Alterations in Saratoga, California, generally praise the shop for its professional staff, fast turnaround times, and high-quality results on dry cleaning and complex alterations. Customers frequently highlight the convenience of drop-off services and the careful handling of garments. However, several low-star reviews criticize the business for high pricing on specific alteration services, unexpected fees for rush jobs, and instances of poor communication regarding service timelines or marketing texts.
- Google rating: 4.9 out of 5 from 701 reviews (95% five-star).
- Reviews on this page: 701 Google reviews (582 with written comments, 13 with photos).
- Owner responses: the business replied to 38% of reviews.
- Most recent review: November 11, 2026.
- Service: Ironing Service serving Saratoga, California.
Data from Google, last updated November 12, 2026.
Score profile vs other ironing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lux Cleaners & Alterations: 89/100 on this factor. Category median: 87.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lux Cleaners & Alterations: 86/100 on this factor. Category median: 83.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Lux Cleaners & Alterations: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Lux Cleaners & Alterations: 95/100 on this factor. Category median: 98.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lux Cleaners & Alterations: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lux Cleaners & Alterations: 40/100 on this factor. Category median: 78.C
40
Bar = this company · dark tick = category median.
Star ratings
701 Google reviews we collected
- 5 stars66895%
- 4 stars172%
- 3 stars30%
- 2 stars41%
- 1 star91%
Praise vs complaints
Phrases our text analysis found in 582 written reviews
- Praise95097%
- Complaints263%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude28029%
- Quality & results23924%
- Speed & response17418%
- Would recommend12813%
- Price & value9410%
- Honesty & trust475%
- Communication141%
What customers talk about
We read 582 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Prompt, professional, careful, and with good communication.”
“Great job rushing getting my curtains hemmed at the last minute.”
“The customer service was awful; I explained my preferences, but they disregarded my requests entirely.”
“They fixed a pair of shorts on time and at the price they quoted when I dropped them off.”
“If you have delicate, expensive, or sentimental clothing that you want handled with genuine care, I highly recommend this cleaner.”
“Never again I'll take any clothes, dress ,pants to get hem at this place Lux.”
“I didn’t want full preservation for my simple wedding dress so they worked with me to find a good price just to clean it.”
“if you have no problems getting ripped off and lied to for a basic service”
“Absolutely impressed with the quality of cleaning and genuine customer care!”
“tain is particularly difficult or cannot be completely removed, they explain the situation clearly and provide professional advice rather than making…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Lux Cleaners & Alterations for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
samLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Service was outstanding. Above and beyond when it comes to professionalism. I will be a forever customer.
George7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great service and very professional. They did a really nice job on my alterations. Thank you LUX.
TimLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They offered a really good deal via text and I decided to use it. Easy drop off and pickup. The item I got cleaned was not only cleaned well, but packaged nicely. I would definitely come back.
Nina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Every garment I have taken to get tailored here has turned out amazing! The customer service is fantastic as well, worth every dollar!
Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Prompt, professional, careful, and with good communication. Couldn’t ask for more!
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Selected Lux because I read they are proficient at repairs for technical fabrics. The team evaluated the damaged zipper and confirmed they could replace the hardware without needing to replace the entire stylized zipper. Which saved our puffy hiking jacket. The other cleaners I visited were not willing to do this…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Alterations | 11 | — |
| Delivery | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 701 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
sam coppolaLocal Guide · 12 reviewsTotal number of Google reviews sam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was outstanding. Above and beyond when it comes to professionalism. I will be a forever customer.
George Gemette7 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and very professional. They did a really nice job on my alterations. Thank you LUX.
jamie ivan5 reviewsTotal number of Google reviews jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat cleaner and very timely !
Tim WLocal Guide · 29 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey offered a really good deal via text and I decided to use it. Easy drop off and pickup. The item I got cleaned was not only cleaned well, but packaged nicely. I would definitely come back.
Nina Stinnett1 reviewTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEvery garment I have taken to get tailored here has turned out amazing! The customer service is fantastic as well, worth every dollar!
Adam Lindsay1 reviewTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, professional, careful, and with good communication. Couldn’t ask for more!
Mimi Scott10 reviewsTotal number of Google reviews Mimi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove it here! Close to home and quick too!
Amy Sandler1 reviewTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSelected Lux because I read they are proficient at repairs for technical fabrics. The team evaluated the damaged zipper and confirmed they could replace the hardware without needing to replace the entire stylized zipper. Which saved our puffy hiking jacket. The other cleaners I visited were not willing to do this work. I was quoted 3 days and the repair was complete in 2. The care and repair exceeded my expectations. I’m grateful that this small, but very big deal repair extended the life of the jacket. I appreciate the community mindedness of the owners, a sign in the window noting support for unemployed job seekers in cleaning interview wear. This service speaks to the good natured humankind was of the owners. Happy to be a new customer here!
Richard Tumaneng (heyitsren)3 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got a pair of pants altered and it came out pretty much perfect. The work is incredible and the staff is great and helpful
Business details
- Address: 1610 W Campbell Ave, Campbell, CA 95008
- Phone: (408) 376-3636
- Website: luxcleaners.net
- Service area: Saratoga, CA