Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
Google reviewers rate Wash Plus Laundry 4.9 out of 5 based on 122 reviews, noting that the owner responds to 95% of feedback. Customers frequently praise the facility's cleanliness, modern ozone machines, and helpful staff who provide clear instructions and text notifications. While many appreciate the convenient parking and organized layout, a recurring criticism involves high pricing, with some finding the cost per load significantly higher than competitors.
Data from Google, last updated November 12, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Bar = this company · dark tick = category median.
121 Google reviews we collected
Phrases our text analysis found in 115 written reviews
How often each topic comes up in the written reviews
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Clean, friendly and helpful staff, and highly efficient machines.”
“The facility was clean and the washer and dryers are clean and FAST.”
“I recommend this place to everyone even my own Family.”
“A special mention goes to Nicole, who provides excellent service on the night shift and explains everything clearly (cards, top-ups, and payments).”
“The laundry service is fast, and you can find washers and dryers of various sizes at very affordable prices.”
“I might go here once in a while but not all the time given how pricey the machines are.”
“Special thanks to Nicole for being so helpful and taking the time to explain everything.”
“Efficient, reliable, and a great option for working individuals!”
praise complaint · found by our text analysis, Google review wording unchanged.
The customer service here is fantastic! The staff are so kind and willing to help. The facility was clean and the washer and dryers are clean and FAST. Thanks so much!
⭐⭐⭐⭐⭐ It was my first time here, and I absolutely loved it! There is nothing comparable to other laundromats. This place is amazing! The machines are super clean, the entire facility is spotless, and the staff is wonderful. Everything is so easy and fast. The parking lot is also a huge plus! You don’t have to…
Clean, friendly and helpful staff, and highly efficient machines. It's also really well spaced, so you never have to squeeze to pass another patron. A little pricey, but so worth it!!
Clean, friendly staff, and everything is so organized! Definitely worth the money. Honestly, the best dryers, hands down. We will definitely come back.
Usually this place is very clean, with the attendant actively cleaning machines and the floor. Today it was not. There are dryers out of order, which I’ve haven’t seen in the past. It’s still a good place to do laundry, albeit a bit expensive. It’s a comfortable environment and the surrounding shopping center offer…
Excellent laundromat! Special thanks to Nicole for being so helpful and taking the time to explain everything. Really appreciate the great service!
4.9 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The customer service here is fantastic! The staff are so kind and willing to help. The facility was clean and the washer and dryers are clean and FAST. Thanks so much!
⭐⭐⭐⭐⭐ It was my first time here, and I absolutely loved it! There is nothing comparable to other laundromats. This place is amazing! The machines are super clean, the entire facility is spotless, and the staff is wonderful. Everything is so easy and fast. The parking lot is also a huge plus! You don’t have to worry about looking for parking. They have everything you need to do your laundry, even if you forget to bring your own supplies. I especially appreciate Marlene, who helped me during my visit. She was incredibly nice, friendly, and helpful! One of my favorite things is that they have comfortable seating areas where you can relax while doing your laundry, and even charging stations for your phone. I absolutely love this place! I will definitely be coming back. Highly recommended! ❤️
Great service. Excellent assistance.
Thank you, Sue! We're so glad you received great service and helpful assistance. We appreciate your support and hope to see you again soon!
Clean, friendly and helpful staff, and highly efficient machines. It's also really well spaced, so you never have to squeeze to pass another patron. A little pricey, but so worth it!!
Thank you, Kari! We're so glad you enjoyed our spacious, clean facility, efficient machines, and helpful staff. We appreciate your feedback and are happy you found the experience worth it!
Clean, friendly staff, and everything is so organized! Definitely worth the money. Honestly, the best dryers, hands down. We will definitely come back.
Thank you, Andrea! We're thrilled you enjoyed our clean, organized facility, friendly staff, and powerful dryers! We appreciate your kind words and look forward to welcoming you back!
Usually this place is very clean, with the attendant actively cleaning machines and the floor. Today it was not. There are dryers out of order, which I’ve haven’t seen in the past. It’s still a good place to do laundry, albeit a bit expensive. It’s a comfortable environment and the surrounding shopping center offer an opportunity to do other things while doing laundry.
Thank you for your feedback, Art! We’re glad you enjoy the comfortable environment and appreciate you bringing these concerns to our attention. We’ll share your feedback with our team and hope to provide a better experience on your next visit!
Excellent laundromat! Special thanks to Nicole for being so helpful and taking the time to explain everything. Really appreciate the great service!
Thank you, Tanvi! We’re so glad you had a great experience! We’ll be sure to share your kind words with Nicole. We appreciate your support and look forward to seeing you again!
Best laundromat in the area !!! It’s always super clean, the machines work well and the ozone method leaves clothes cleaner and brighter than regular washers. Everyone that works there is super nice and helpful! The owner and manager are on the floor helping people that need assistance and are very nice ! Parking is easy and being disabled I really appreciate always finding a space and the help bringing laundry baskets in and out. Thank you WashPlus ! 😊
Thank you so much for your kind words! We truly appreciate your support and are always happy to see you. Customers like you make what we do special!
I have spent a lot of time in laundromats, both at apartment complexes as well as standalone businesses. Today I had the pleasure of visiting the Campbell location of WashPlus Laundry to wash our king-size bedding. It’s absolutely the best laundromat I’ve ever been to. Tatiana was very welcoming and incredibly helpful— she deserves 10 stars!. She showed me how to use the machines and pointed out how they utilize Ozone to disinfect laundry. I have had issues washing our bedding at home that I discussed with her, and she made several helpful recommendations for washing and drying. She even checked in when I was moving my laundry to the dryers to ensure I had no issues. Tatiana not only walked me through the process for the machines, but she also personally walked me over to their payment center to set up a payment card to pay for the services. WashPlus accepts cash, debit and credit cards, ApplePay, and even coins. Tatiana pointed out that I could set up the payment card with the exact amount needed, but I just added $20 since I’ll be back. I received text notifications from each machine at the end of the process. WashPlus also has “Wash-Dry-Fold” services. It’s a 10-pound minimum— they even wash pet bedding and rugs! I waited at WashPlus for my laundry. They have plenty of seating and free WiFi. There is a Starbucks within walking distance, too. The entire time I was there, I observed Tatiana diligently cleaning each machine. I will definitely be back!
Thank you so much, Melanie, for taking the time to share such a thoughtful review! We’re thrilled that your first visit to our Campbell location was such a positive experience. It’s wonderful to hear that Tatiana went above and beyond to make you feel welcome, answer your questions, and help you get comfortable with our machines and payment system. We’ll be sure to share your kind words with her! We’re also glad you enjoyed our clean facility, convenient amenities, and laundry options. We truly appreciate your support and look forward to welcoming you back soon!
Wash plus Laundry 🧺 Excellent laundromat, highly recommended! The machines are brand new, fast, and gentle on clothes. The facility is spotless and clean, offering Wi-Fi, restrooms, snacks, and laundry supplies. Special thanks to Nicole for her outstanding evening service, explaining everything clearly from card setup to payment. Open Monday through Sunday from 7:00 a.m. to 10:00 p.m. Efficient, reliable, and a great option for working individuals!
Thank you, Marya, for such a wonderful review! We’re thrilled to hear you enjoyed our clean facility, modern machines, and convenient amenities. It’s especially great to know that Nicole made your evening visit easier by walking you through the payment process and answering your questions. We’ll be sure to share your kind words with her! We truly appreciate your recommendation and look forward to welcoming you back to WashPlus Laundry!
Analyzing 10,145,19610.1M ReviewsFor 28,73628.7K Experts
