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Cleaners Connection

Dry cleaner · Saratoga, CA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%93+28.6Experts Score= 94Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 77 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 89%
5.0 ★★★★★ 24 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Cleaners Connection at a glance

Customers consistently describe Cleaners Connection as a reliable local business offering affordable pricing and high-quality results for dry cleaning, laundering, and alterations. Recurring themes include fast turnaround times, same-day service availability, and the owner’s willingness to accommodate urgent requests or difficult stains without extra fees. The shop is noted for its clean environment and friendly, attentive staff who maintain strong relationships with long-term clients in the Saratoga area.

  • Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
  • Reviews on this page: 24 Google reviews (21 with written comments, 4 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Ironing Service serving Saratoga, California.

Data from Google, last updated November 12, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction95Reliability93Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 95 (median 87)Reliability: 93 (median 83)Momentum: 100 (median 100)
Cleaners ConnectionIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cleaners Connection: 95/100 on this factor. Category median: 87.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cleaners Connection: 93/100 on this factor. Category median: 83.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cleaners Connection: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–

Bar = this company · dark tick = category median.

Star ratings

24 Google reviews we collected

  • 5 stars24100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 21 written reviews

  • Praise46100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1328%
  • Price & value1124%
  • Speed & response817%
  • Quality & results613%
  • Honesty & trust511%
  • Would recommend37%

What customers talk about

We read 21 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jay told me those kind of stains from that far back couldn't be cleaned, but if I wanted to he would try to get as much out as he could.”
  • “Affordable pricing for all items and trusted service that I continually use.”
  • “I had something urgent that needed to be handled quickly, and after understanding the situation, the owner agreed without charging any extra fees.”
  • “Did a great job with cleaning shirts, suit, and more.”
  • “I’ve tried quite a few places, and this one honestly stands out as one of the best.”
  • “I recommend this place.”

People customers mention

  • Jay 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cleaners Connection for 1 kind of job. Pick one to see what they paid and said.

Recent reviews

HaydenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jay and the crew are amazing. Affordable pricing for all items and trusted service that I continually use. Always on time or early. I even tested him just recently to make a custom order for halloween which required a complete remake of a dress, they did AMAZING

Customer photo from Hayden's reviewCustomer photo from Hayden's review
Nasim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love supporting this small business that knows it's customers and their needs so well, and goes out of it's way to accomadate.

AdamLocal Guide · 349 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent drycleaner service. High quality. Great value for cost. I recommend this place. Did a great job with cleaning shirts, suit, and more. In Saratoga area. Owner very nice to customers. Open early 7am - 5pm Mon - Friday and Saturday 8am - 3pm.

Customer photo from Adam's reviewCustomer photo from Adam's review
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful! My daughter was getting married and I got out my 20-year old tux and the ruffled shirt had brown & yellow stains on it. I took it to the Cleaners Connection, which was recommended hightly to me by my in-laws. Jay told me those kind of stains from that far back couldn't be cleaned, but if I wanted to he…

OliviaLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This dry cleaning place was such a pleasant surprise. It seems to be run by a Korean dad, and you can really feel the care he puts into the business. The shop is very clean, organized, and comfortable, which already makes a big difference. I’ve tried quite a few places, and this one honestly stands out as one of…

Customer photo from Olivia's review
MLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jay runs a fantastic operation. Excellent care of clothes at very competitive prices and the service is excellent. I have been to quite a few dry cleaners in the area and its always hard to find one that shines on all categories - well this is that place. Dry clean, launder your clothes here - they will be taken…

Photos

Customer reviews

5.0 ★★★★★ 24 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Hayden CranzLocal Guide · 12 reviewsTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jay and the crew are amazing. Affordable pricing for all items and trusted service that I continually use. Always on time or early. I even tested him just recently to make a custom order for halloween which required a complete remake of a dress, they did AMAZING

Nasim Hashemi8 reviewsTotal number of Google reviews Nasim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love supporting this small business that knows it's customers and their needs so well, and goes out of it's way to accomadate.

Adam RLocal Guide · 349 reviewsTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent drycleaner service. High quality. Great value for cost. I recommend this place. Did a great job with cleaning shirts, suit, and more. In Saratoga area. Owner very nice to customers. Open early 7am - 5pm Mon - Friday and Saturday 8am - 3pm.

Richard Collins1 reviewTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful! My daughter was getting married and I got out my 20-year old tux and the ruffled shirt had brown & yellow stains on it. I took it to the Cleaners Connection, which was recommended hightly to me by my in-laws. Jay told me those kind of stains from that far back couldn't be cleaned, but if I wanted to he would try to get as much out as he could. When I came back a few days later, I thought he had switched my shirt for a brand new one!! Seriously, no hint of a stain anywhere and it looked like a brand new shirt. Thank you so much, Jay!!

OliviaLocal Guide · 146 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This dry cleaning place was such a pleasant surprise. It seems to be run by a Korean dad, and you can really feel the care he puts into the business. The shop is very clean, organized, and comfortable, which already makes a big difference. I’ve tried quite a few places, and this one honestly stands out as one of the best. The quality feels reliable and thoughtful. I’m not completely sure about the pricing, but it seems reasonable for the level of service.

M DLocal Guide · 28 reviewsTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jay runs a fantastic operation. Excellent care of clothes at very competitive prices and the service is excellent. I have been to quite a few dry cleaners in the area and its always hard to find one that shines on all categories - well this is that place. Dry clean, launder your clothes here - they will be taken care of well, and your wallet will be happy. As mentioned before remarkable and friendly service to boot !

Nicolas Visiers16 reviewsTotal number of Google reviews Nicolas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are the only reliable cleaner in the area, I brought a super stained jacket and they managed to get it done… also alterations, definitely a reliable cleaner.

Alta Limousine5 reviewsTotal number of Google reviews Alta has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Had to have trousers dry cleaned the same day. They delivered! If I could give them more than 5 stars I would. They were the only dry cleaners in the area that were willing to do it! Very friendly and great results.

D K11 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent

Emma N3 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The shop owner was very nice, and the prices were reasonable. I had something urgent that needed to be handled quickly, and after understanding the situation, the owner agreed without charging any extra fees. In the end, I received it even earlier than expected. A very satisfying experience!

Cleaners Connection on Google Maps →

Business details

  • Address: 12300 Saratoga Sunnyvale Rd, Saratoga, CA 95070
  • Phone: (408) 252-2800
  • Service area: Saratoga, CA