iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%87+24.6Replies to reviews 8%96+7.9Experts Score= 89Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 77 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★67 Google reviews · 9 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Lavender Laundry 4.9 out of 5 based on 67 reviews, with the owner responding to 75 percent of them. Customers frequently cite reasonable pricing, clean facilities, and modern equipment that accepts various payment methods. Staff are described as friendly and accommodating, often assisting with machine settings or staying open to help with pickups. The wash-and-fold service receives praise for its speed, neat folding, and reliable text communication regarding order status. No specific pattern of criticism appears in the provided excerpts, which consist entirely of five-star feedback highlighting positive experiences.
Google rating: 4.9 out of 5 from 67 reviews (94% five-star).
Reviews on this page: 67 Google reviews (56 with written comments, 4 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 27, 2026.
Service: Ironing Service serving Saratoga, California.
Data from Google, last updated November 12, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Lavender LaundryIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Lavender Laundry: 89/100 on this factor. Category median: 87.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Lavender Laundry: 87/100 on this factor. Category median: 83.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Lavender Laundry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Lavender Laundry: 96/100 on this factor. Category median: 78.A
96
Bar = this company · dark tick = category median.
Star ratings
67 Google reviews we collected
4.9of 5
5 stars6394%
4 stars34%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 56 written reviews
98%praise
Praise8398%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3238%
Would recommend1720%
Quality & results1012%
Price & value1012%
Honesty & trust89%
Speed & response78%
Communication11%
What customers talk about
We read 56 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…though they closed at 6 PM for their dry and fold service, they were kind enough to stay after closing so I could pick up my clothes.…”
“If you are looking for flawless quality and unmatched customer service, look no further.”
“Their service is top-notch, the prices are incredibly fair, and the staff are some of the most amazing, kind-hearted people I’ve ever met.”
“Everything comes back clean and neatly folded, with no lost or damaged items.”
“The washing machines and dryers work perfectly, and the prices are reasonable.”
“It was such a simple but genuinely kind gesture, and it showed the kind of people they are outside of the business.”
“While on my way home to Hawaii after a long California visit and Alaska cruise, I needed to knock out laundry quickly.”
“They had great communication delivered on time or often before I went above and beyond.”
People customers mention
Randy6 reviews
Laundromat3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Niccolo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Absolutely amazing customer service! Lan Lan and Randy made my experience here exceptional. I came in during the afternoon, and even though they closed at 6 PM for their dry and fold service, they were kind enough to stay after closing so I could pick up my clothes. They were extremely friendly, patient, and…
Tarni4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent laundry service! The place is always clean, well-maintained, and organized. The washing machines and dryers work perfectly, and the prices are reasonable. The staff is friendly and helpful. I always have a great experience here. Highly recommend this laundry place to everyone!
Ahmed3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Absolutely incredible service! I accidentally left few bags of clothes here for almost a year. They kept everything safe, neatly folded, and returned it to me without charging anything!!
Truly kind and honest people.
Great machines, excellent value, and amazing customer service. Highly recommend! 5 stars! ⭐️⭐️⭐️⭐️⭐️
Jay10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I always feel welcomed whether it’s the owner or the atmosphere. There’s always plenty of machines for everybody. I haven’t found a laundry place as clean 👍🏻
JosieLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Don't judge a book by its cover is the moral of this story..
AND don't let the unassuming interior fool you—this place is fantastic! While it might not look bright and brand-new, the service here completely blew me away. The gentleman working was moving at lightning speed to keep the facility spotless. He went above…
ענתי7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I recently moved here from another country, and finding this place was an absolute blessing! From the moment you walk in,
you can tell how fantastic and professional they are.
Their service is top-notch, the prices are incredibly fair, and the staff are some of the most amazing, kind-hearted people I’ve ever met.…
Absolutely amazing customer service! Lan Lan and Randy made my experience here exceptional. I came in during the afternoon, and even though they closed at 6 PM for their dry and fold service, they were kind enough to stay after closing so I could pick up my clothes. They were extremely friendly, patient, and accommodating.
When I came to pick up my clothes, I saw Randy helping someone in the parking lot change a tire. It was such a simple but genuinely kind gesture, and it showed the kind of people they are outside of the business.
It’s rare to come across people who are this kind and caring toward their customers and the people around them. Huge thank you to Lan Lan and Randy for going above and beyond. I’ll definitely be coming back!
Tarni Bains4 reviewsiTotal number of Google reviews Tarni has written across all businesses on Google Maps, not just this one.
Excellent laundry service! The place is always clean, well-maintained, and organized. The washing machines and dryers work perfectly, and the prices are reasonable. The staff is friendly and helpful. I always have a great experience here. Highly recommend this laundry place to everyone!
Ahmed Hegazy3 reviewsiTotal number of Google reviews Ahmed has written across all businesses on Google Maps, not just this one.
Absolutely incredible service! I accidentally left few bags of clothes here for almost a year. They kept everything safe, neatly folded, and returned it to me without charging anything!!
Truly kind and honest people.
Great machines, excellent value, and amazing customer service. Highly recommend! 5 stars! ⭐️⭐️⭐️⭐️⭐️
Jay10 reviewsiTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
I always feel welcomed whether it’s the owner or the atmosphere. There’s always plenty of machines for everybody. I haven’t found a laundry place as clean 👍🏻
Response from the owner · a month ago
Hi Israel - Great to see you again. Glad you found a new place to do your laundry.
Josie WillisLocal Guide · 42 reviewsiTotal number of Google reviews Josie has written across all businesses on Google Maps, not just this one.
Don't judge a book by its cover is the moral of this story..
AND don't let the unassuming interior fool you—this place is fantastic! While it might not look bright and brand-new, the service here completely blew me away. The gentleman working was moving at lightning speed to keep the facility spotless. He went above and beyond without me even having to ask— He anticipated every need -showing me how to use the machines, measuring the soap, and bringing me a basket and a chair. Honestly, you don’t get service this friendly and attentive at most high-end restaurants, let alone a laundromat. If you visit, please make sure to leave him a tip—he truly earns every bit of it!
Response from the owner · a month ago
Hi Josie - Glad you could see that all of our machines are clean and working, which I take personal pride in keeping that way. Customer service seems to be a lost art that I insist on for all of my customers. NO TIPS ALLOWED!!! Just come visit again and that would be enough for me. Thank You
ענתי פז7 reviewsiTotal number of Google reviews ענתי has written across all businesses on Google Maps, not just this one.
I recently moved here from another country, and finding this place was an absolute blessing! From the moment you walk in,
you can tell how fantastic and professional they are.
Their service is top-notch, the prices are incredibly fair, and the staff are some of the most amazing, kind-hearted people I’ve ever met. They did an absolute miracle with my clothes perfectly removing tough stains and leaving everything smelling absolutely heavenly!
If you are looking for flawless quality and unmatched customer service, look no further. I highly highly recommend everyone to come here. They deserve 10 stars! Absolutely amazing! 🙌✨
Response from the owner · a month ago
It was great meeting you. Hope to see you again soon. Thank You
Mateo Ramirez - Hawaii RealtorLocal Guide · 35 reviewsiTotal number of Google reviews Mateo has written across all businesses on Google Maps, not just this one.
Lavender Laundry is fantastic. Super easy to use with great payment options including tap, swipe, or chip on cards plus a working change machine. While on my way home to Hawaii after a long California visit and Alaska cruise, I needed to knock out laundry quickly. The lady working there (did not catch her name) for wash and fold was super nice and incredibly helpful.
I was able to do what would have been multiple loads all at once. Just 25 minutes to wash and 35 minutes to dry, and I was done. Saved me hours compared to trying to handle everything myself.
Clean, convenient, and staffed by genuinely kind people. This place is a lifesaver for travelers. See my review on the nail shop next door before you decide to go. Highly recommend Lavender Laundry.
Zig Dickey2 reviewsiTotal number of Google reviews Zig has written across all businesses on Google Maps, not just this one.
