Certified public accountant · Brook Park, OH · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 76 accountantsiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★24 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers give the firm a 5/5 rating based on 24 reviews, noting that the owner replied to only 4% of them. Clients frequently cite tax preparation, business financial organization, and assistance with new tax laws as primary services. Recurring themes include punctual turnaround times, thorough attention to detail, and responsive communication that helps clients understand complex financial matters. The excerpts describe the staff as professional, knowledgeable, and efficient, with many clients reporting long-term relationships spanning several decades. No common criticisms appear in the provided text.
Google rating: 5.0 out of 5 from 24 reviews (100% five-star).
Reviews on this page: 24 Google reviews (20 with written comments).
Owner responses: the business replied to 4% of reviews.
Most recent review: May 4, 2026.
Service: Accountant serving Brook Park, Ohio.
Data from Google, last updated October 31, 2026.
Score profile vs other accountants
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyAccountants median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M. A. Pawlowski Accounting Group, LLC: 97/100 on this factor. Category median: 88.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M. A. Pawlowski Accounting Group, LLC: 93/100 on this factor. Category median: 84.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M. A. Pawlowski Accounting Group, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–
Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars24100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise29100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results931%
Speed & response724%
Staff & attitude621%
Would recommend414%
Communication27%
Price & value13%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of it all, the attention to detail is second to none!”
“Michelle is always responsive when I have any questions, and willing to help in whatever way possible!”
“…r tax liability that i wasn't even aware were existing, specifically helpful to understand all the new tax law changes recently passed into law.…”
“I highly recommend considering they guys if you don’t want to worry about this part of tax season!”
“Knowledgeable, friendly, efficient accountants who explain everything thoroughly and work expeditiously.”
“Definitely worth every penny considering the amount of work that they do for each client.”
People customers mention
Michelle3 reviews
Christine3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJamesLocal Guide · 101 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I have been fortunate to have Gene handle all of my tax return needs for over 25 years now and he and the practice are awesome. I hope he is enjoying retirement and Michelle is now taking great care of our needs. Thank you for all you have done!!!
Reasonable price
JJustin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Excellent to work with Christine. Always available even on the busiest of days. She was able to help us ID areas on our W2 to lower our tax liability that i wasn't even aware were existing, specifically helpful to understand all the new tax law changes recently passed into law. Will certainly use them next year!
Great priceIndividual tax planning
SSandra6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I have been a client of Clem Kissling for 35 years and have always been very pleased with his service.
TThe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The M.A. Pawlowski Accounting group are tremendous! They have continuously, year after year made this process for my son and I totally stress free. On top of it all, the attention to detail is second to none! Definitely worth every penny considering the amount of work that they do for each client. I highly…
NNorah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
M.A. Pawlowski Accounting Group, LLC has helped me with my taxes for the past 4 or 5 years. They make the process very easy and smooth. Michelle is always responsive when I have any questions, and willing to help in whatever way possible! Thank you for all your support during tax season.
AAngelaLocal Guide · 69 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
This is my third year getting my taxes done here. They are professional, helpful, and do my taxes in a timely manner. I recommend them to all my family and friends
I have been fortunate to have Gene handle all of my tax return needs for over 25 years now and he and the practice are awesome. I hope he is enjoying retirement and Michelle is now taking great care of our needs. Thank you for all you have done!!!
Price assessment: Reasonable price
J
Justin Warmuth7 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Excellent to work with Christine. Always available even on the busiest of days. She was able to help us ID areas on our W2 to lower our tax liability that i wasn't even aware were existing, specifically helpful to understand all the new tax law changes recently passed into law. Will certainly use them next year!
Price assessment: Great price
Services: Individual tax planning
S
Sandra Davis6 reviewsiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
The M.A. Pawlowski Accounting group are tremendous! They have continuously, year after year made this process for my son and I totally stress free. On top of it all, the attention to detail is second to none! Definitely worth every penny considering the amount of work that they do for each client. I highly recommend considering they guys if you don’t want to worry about this part of tax season!!
N
Norah Carlton5 reviewsiTotal number of Google reviews Norah has written across all businesses on Google Maps, not just this one.
M.A. Pawlowski Accounting Group, LLC has helped me with my taxes for the past 4 or 5 years. They make the process very easy and smooth. Michelle is always responsive when I have any questions, and willing to help in whatever way possible! Thank you for all your support during tax season.
A
Angela RusticLocal Guide · 69 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
This is my third year getting my taxes done here. They are professional, helpful, and do my taxes in a timely manner. I recommend them to all my family and friends
B
Bethany W.Local Guide · 14 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
Christine has been wonderful. She is prompt and thorough, and always quick to respond to any questions I have. I have been very happy with their services!
C
Clara Lipszyc-Arroyo9 reviewsiTotal number of Google reviews Clara has written across all businesses on Google Maps, not just this one.
Michelle Pawlowski and her team are great to work with. Knowledgeable, friendly, efficient accountants who explain everything thoroughly and work expeditiously. Highly recommend them!