Experts Reviews · Company report
M.A.S. Towing & Recovery logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

M.A.S. Towing & Recovery

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #64Position by Experts Score among all companies we track in this category. of 144 towing services · 4.9★ from 172 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.A.S. Towing & Recovery is better than 89% of towing services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.A.S. Towing & Recovery is better than 86% of towing services.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.A.S. Towing & Recovery is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.A.S. Towing & Recovery is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.A.S. Towing & Recovery is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.A.S. Towing & Recovery is better than 100% of towing services.A
100

Reviews for your job

Customers hired M.A.S. Towing & Recovery for 6 kinds of job.

M.A.S. Towing & Recovery for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 103
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Car towing” · showing 20

JudyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

After waiting over 3 hours for AAA to show up and tow my car, I gave up and called M.A.S. Towing & Recovery. Eric arrived within 15 minutes. He was professional, knowledgeable and very pleasant. Based on our interaction, I decided to cancel my long-standing membership with AAA and look to M.A.S. for future service.…

Reasonable priceCar towing
Danielle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

In an incredibly stressful and scary time for me after an accident, M.A.S towing was kind, professional, and generous with their time. The owner went out of his way to ensure I was safe and understood the process after the tow. I’m so grateful to know they exist, and will continue to recommend them to others. Thank you!

Car towing
Thornton1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Communication was outstanding, service was as expected. Thank you

Reasonable priceCar towing
Seth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These two were outstanding!!! If I could give more than 5 stars I would. I was on my way to get food when I broke down, and they even went back to the restaurant and delivered my food for me at no extra cost. They know what they are doing both professionally, and they are fantastic human beings.

Car towing
AshleyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a very pleasant experience ! Very professional. The owner’s kindness is what meant the most during this stressful time. Thank you for excellent customer service!

Car towing
Scott13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

M.A.S. was wonderful. When you get hit by another car, it’s good to know there are tow services that will not only tow you, but also talk you through the process of what will happen with insurance, and the steps you need to take. Their communication was awesome, and they were very accommodating when I needed to grab…

Car towing
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Towing your vehicle after it dies in the middle of a busy roadway, is a stressful occasion, to have it towed by a family owned owner operated team, is a gem for a customer although I wasn’t charged for it, they made an old uptight military guy feel relaxed. And did the very best they could under the circumstances…

Great priceCar towing
JerredLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fabulous experience! They were super friendly and prompt and had great prices. No one wants a tow. But if you need one I’d highly recommend this small business. They were excellent!

Great priceCar towing
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They went above and beyond. Felt like family. And priced right!

Great priceCar towing
Clint5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great and easy to work with

Car towing
Núria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Save the number to your phone. Cecile and Eric are very helpful and provided and excellent service

Not sureCar towing
Debbie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cecile & Eric were wonderful! Eric is very skilled at his job It was pleasure doing business with them

Great priceCar towing
Ana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice people, very helpful and answered all my questions. We had zero trouble with them.

Car towing
Tracy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional quick response time

Great priceCar towing
MelvinLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

"I was very impressed with this towing company. They were able to arrive on very short notice, and they kept me updated throughout the process. My car was towed safely and arrived at the mechanic's shop without a scratch. I highly recommend their professional service."

Great priceCar towing
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

MAS Towing was really helpful. When ever you are in an accident there is a slot of stess in the moment. MAS did a great job of clearly help me understand what they were doing were the Vehicle would be going and the next steps I should consider. They were also easy to work with and I would recommend them to others.

Car towing
Blessing1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful people and great service, was in a accident just recently. Not only did they provide excellent customer service but they gave me a lift. Handled everything with care and were very straightforward.

Car towing
Manuel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service from the person that I spoke to on the phone with and the tow driver. They saved the day by showing up quickly and provided a very professional service.

Car towing
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

MAS Towing & Recovery could not have been better to work with after a recent accident requiring a tow. Cecile showed up very quickly and was extremely compassionate, responsive, and customer-oriented throughout the process. I honestly felt like she was looking out for my best interest, which I wish was more common…

Car towing
Antonio1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for helping me get this "abandoned car" off my property. You were a blessing. Great job and fast response.

Car towingSpecial vehicle towing

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 27%Overpriced 0%Not sure 18%

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