Jocelyn Valiente4 reviewsTotal number of Google reviews Jocelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHappy customer
- Price assessment: Great price
M&M Tax Multiservices
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%95+29.2Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 50 tax servicesPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 70 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
83%reviews answered by the owner
Feb 2026latest review
M&M Tax Multiservices at a glance
Google reviewers rate M&M Tax Multiservices five stars based on seventy reviews, noting that the owner responds to a high percentage of feedback. Customers frequently highlight the staff's knowledge, professionalism, and ability to explain tax options clearly, particularly for both personal and business returns. Recurring themes include affordable pricing, fast turnaround times, and helpful communication for clients located outside Utah, with no significant criticisms identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
- Reviews on this page: 70 Google reviews (55 with written comments).
- Owner responses: the business replied to 83% of reviews.
- Most recent review: February 16, 2026.
- Service: Tax Service serving West Valley City, Utah.
Data from Google, last updated November 2, 2026.
Score profile vs other tax services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&M Tax Multiservices: 99/100 on this factor. Category median: 87.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&M Tax Multiservices: 95/100 on this factor. Category median: 85.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&M Tax Multiservices: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
- 5 stars70100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
- Praise77100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Would recommend2330%
- Quality & results2229%
- Staff & attitude2127%
- Speed & response79%
- Price & value23%
- Communication11%
- Honesty & trust11%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, quality and professionalism, 100% recommended.”
“Excellent service and very responsible when handling the paperwork.”
“The best customer service she’s really helpful I really appreciate her it was my first time doing it with her n for sure I will come back n I highly r…”
“It cleared up all my doubts, the process was quick.”
“The owner Maria Martinez has been doing my taxes for the past decade affordable prices , a job well done , fast and effective every single time , than…”
“Excellent service they take the time to explain everything we need to know about what’s the best option for us.”
“The best place for my taxes, ITIN number, accounting, 100% recommended, totally trustworthy!”
People customers mention
- Maria 8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Jorge4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
El mejor lugar para mis taxes, ITIN number, contabilidad, 100% recomendados, total confianza!
khalidLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The best customer service she’s really helpful I really appreciate her it was my first time doing it with her n for sure I will come back n I highly recommend her(Maria)❤️
Yesenia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The owner Maria Martinez has been doing my taxes for the past decade affordable prices , a job well done , fast and effective every single time , thank you Maria , 10/10 I do recommend .
Jean6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excelente profesional y soluciones adaptadas a las necesidades de cada persona. Gracias por su trabajo.
Gerson3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very satisfied with this business. Maria M was very knowledgeable provided excellent service.
SILVIA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excellent service they take the time to explain everything we need to know about what’s the best option for us.
Photos
Customer reviews
5.0 ★★★★★ 70 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
David Giraldo1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente servicio, calidad y profesionalismo 100% recomendados.
Luz Helena Aislante Villada3 reviewsTotal number of Google reviews Luz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente
Jorge Sanchez4 reviewsTotal number of Google reviews Jorge has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl mejor lugar para mis taxes, ITIN number, contabilidad, 100% recomendados, total confianza!
Emerson Estupiñan1 reviewTotal number of Google reviews Emerson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente atención !! De la señora Sandra
Nestor Acosta10 reviewsTotal number of Google reviews Nestor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente atención...
Response from the owner · 2 years ago
Un placer para nosotras poder ayudarlos y asesorarlos!
Juan Mora2 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcelente atención
Response from the owner · 2 years ago
Un gusto de tener clientes maravillosos como tu !
Betsi Gonzalez1 reviewTotal number of Google reviews Betsi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMaria 10/10
Response from the owner · 2 years ago
Muchas gracias por permitirme asesorarte!
Vanessa Viveros Pulido3 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAclaro todas mis dudas, fue rápido el proceso. Excelente servicio. Gracias
Response from the owner · 2 years ago
It is a pleasure to be able to advise you in the best way!
Eli Perez4 reviewsTotal number of Google reviews Eli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBuen servicio y atención al público
Response from the owner · 2 years ago
Thank you very much, always attentive to our clients' needs.
Business details
- Address: 4005 S 4520 W, West Valley City, UT 84120
- Phone: (801) 793-6884
- Website: mmtaxmultiservices.com
- Service area: West Valley City, UT