Experts Reviews · Company report
M & M Tire & Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%45+10.9Value 14%99+14Replies to reviews 7%12+0.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

M & M Tire & Service Center

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #852Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 325 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M & M Tire & Service Center is better than 69% of auto repair shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M & M Tire & Service Center is better than 45% of auto repair shops.C
45
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M & M Tire & Service Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M & M Tire & Service Center is better than 99% of auto repair shops.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M & M Tire & Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M & M Tire & Service Center is better than 12% of auto repair shops.F
12

Reviews for your job

Customers hired M & M Tire & Service Center for 8 kinds of job.

M & M Tire & Service Center for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#559 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.67%

All 12 Google reviews tagged “General repairs & maintenance”

EvelynLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have nothing but absolute positive things to say about M&M. They were very personable and understanding. The service was speedy and they were very transparent about what needed to be done. I would absolutely recommend trusting them with your vehicle

General repairs & maintenanceAuto A/C replacementAir conditioning
emily5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

M&M is great! They were efficient, honest, and their customer service is 10/10! I will definitely be using them for all future services!

General repairs & maintenance
Jordyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★

I had my 30k service and oil change done, got quoted $80 over the phone, without anything else done. When I went to pick up my car it was around $200, for the standard $80 price and changing out the air filter and oil filter. I get there is a service charge for changing the filters but over $100 for 2 filters is…

OverpricedGeneral repairs & maintenanceOil change
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Look no further, my go to for everything Auto. Did I mention Great prices and quick repairs. Feels good knowing they have your back in the Auto Service industry.

Great priceGeneral repairs & maintenance
Sara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

M&M does excellent work. Mitch is honest and their prices are very reasonable. I have used them many times and will keep taking my classic and modern cars to them.

Great priceGeneral repairs & maintenanceEngine repairBrake service & repair
PatriciaLocal Guide · 437 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have been using M&M over 30+years and I'm overly satisfied. The staff is Awesome and I love this family. They're consistent with keeping the same staff.

A/C installation & repairAir & cabin filter replacementAuto battery replacement
CLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Last week I ran over a curb in my little car (and she still runs miraculously), but it was clear that I needed a front end alignment. I called M&M Service Center, I was easily able to schedule an appointment with them, and they did the job right and for the right price in just a few hours. I have 200K miles on my…

General repairs & maintenanceSteering & suspension repair
Andy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing! Very helpful, friendly ,and reasonably priced service. Would definitely recommend, and will personally use them in the future.

General repairs & maintenance
RochelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had to have my car towed in to m&m after another mechanic did a bad timing job. It went in on a Friday and within a couple hours Mitch was able to diagnose and confirm the problem with me and started the repairs then. Car was done by Monday but I wasn't able to pick it up until Friday since I was out of town and…

General repairs & maintenance
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST automotive experience I've ever had. Friendly, fast, and inexpensive.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have gone to Mitch for auto service for over 20 years. Always honest, reasonably priced and quality.

ElectricalAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 40%Overpriced 7%Not sure 0%

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