Auto repair shop · Lubbock, TX · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%45+10.9Value 14%99+14Replies to reviews 7%12+0.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#852 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★325 Google reviews · 10 photos
86%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.7 out of 5 based on 325 reviews, with the owner responding to 22% of them. Customers frequently highlight fast service, transparent communication, and reasonable pricing for repairs like brakes, oil changes, and diagnostics. However, lower-rated reviews describe instances of unexpected costs exceeding phone quotes, missed appointments, and disputes regarding the accuracy of diagnoses or damage to vehicle parts during service.
Google rating: 4.7 out of 5 from 325 reviews (86% five-star).
Reviews on this page: 325 Google reviews (229 with written comments, 3 with photos).
Owner responses: the business replied to 22% of reviews.
Most recent review: October 9, 2026.
Service: Auto Repair Shop serving Lubbock, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
M & M Tire & Service CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M & M Tire & Service Center: 69/100 on this factor. Category median: 88.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M & M Tire & Service Center: 45/100 on this factor. Category median: 85.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M & M Tire & Service Center: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M & M Tire & Service Center: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M & M Tire & Service Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M & M Tire & Service Center: 12/100 on this factor. Category median: 59.F
12
Bar = this company · dark tick = category median.
Star ratings
325 Google reviews we collected
4.7of 5
5 stars28086%
4 stars186%
3 stars62%
2 stars62%
1 star155%
Praise vs complaints
Phrases our text analysis found in 229 written reviews
93%praise
Praise35293%
Complaints277%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price853%
Reasonable640%
Overpriced17%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust8623%
Staff & attitude7921%
Price & value6517%
Quality & results5715%
Speed & response4512%
Would recommend3910%
Communication82%
What customers talk about
We read 229 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service was speedy and they were very transparent about what needed to be done.”
“If you’re a TTU student and not from the area, DO NOT trust this place.”
“He was very professional, honest, and straightforward throughout the entire process.”
“This shop is predatory, unprofessional, and dishonest.”
“They are truly some of the best in town they are fair and trustworthy!”
“You deserve honesty, transparency, and respect—not to be talked down to and overcharged.”
“If you ever need a good car repair or tire place this is a top-notch establishment.”
“They damaged and reinstalled the axle seal cap and and broke the axle.”
“Replaced rear brakes, same day service, got me in and out quickly.”
“I thought I had a slow leak and after looking at the great reviews I took my tire to m&m to get patched.”
“I would absolutely recommend trusting them with your vehicle”
“They also dont have answers or have NOTHING to say about your missing items or damaged vehicle i do not recommend doing business with them”
“Mitch took the time to explain everything to me in a way that made sense, without any pressure to upsell unnecessary services.”
People customers mention
Mitch34 reviews
Tech5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M & M Tire & Service Center for 8 kinds of job. Pick one to see what they paid and said.
EvelynLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have nothing but absolute positive things to say about M&M. They were very personable and understanding. The service was speedy and they were very transparent about what needed to be done. I would absolutely recommend trusting them with your vehicle
General repairs & maintenanceAuto A/C replacementAir conditioning
TalonLocal Guide · 124 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic service, extremely quick. They're booked out a ways but got me in for an emergency and were fantastic
Tires
timLocal Guide · 57 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★
My 2003 Ford F-150 had some squealing issues, I'm sure not unusual for a truck that old. I got an estimate of 800-1200 dollars from Mitch(nice guy by the way) I left it with him with the confidence that my issue would be taken care of. I picked it up late Friday afternoon and when I started it the squealing was…
Reasonable priceSteering & suspension repair
emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
M&M is great! They were efficient, honest, and their customer service is 10/10! I will definitely be using them for all future services!
General repairs & maintenance
Nathan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience with this shop! I brought my car in because I had a coolant leak, and it turned out that my thermostat housing was leaking. They got it fixed for me and did a great job.
The owner, Mitch, was especially great to work with. He was very professional, honest, and straightforward throughout the…
Great priceService not listed
Maddison1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Always give honest prices and has worked on all of my families vehicles!! Amazing service.
I have nothing but absolute positive things to say about M&M. They were very personable and understanding. The service was speedy and they were very transparent about what needed to be done. I would absolutely recommend trusting them with your vehicle
Services: General repairs & maintenance, Auto A/C replacement, Air conditioning
Response from the owner · 3 weeks ago
We're thrilled to hear that you had a great experience with us. Thanks for taking the time to share your positive review!
Todd Measles3 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
My 2003 Ford F-150 had some squealing issues, I'm sure not unusual for a truck that old. I got an estimate of 800-1200 dollars from Mitch(nice guy by the way) I left it with him with the confidence that my issue would be taken care of. I picked it up late Friday afternoon and when I started it the squealing was still there, They did replace some parts that did cut down on some of the noises, thanks much. (I paid $974 to stop the squealing) I called Monday to ask about the issue and got a strange response. "We aren't here to rebuild your old pickup". Now my wife heard the conversation and gasped. I set a time to bring it back in, but my wife talked me out of it. I took it to another shop. I truly liked the personnel, they were kind and courteous.
Price assessment: Reasonable price
Services: Steering & suspension repair
emily5 reviewsiTotal number of Google reviews emily has written across all businesses on Google Maps, not just this one.
I had a great experience with this shop! I brought my car in because I had a coolant leak, and it turned out that my thermostat housing was leaking. They got it fixed for me and did a great job.
The owner, Mitch, was especially great to work with. He was very professional, honest, and straightforward throughout the entire process. He was an overall great person to work with, and I really appreciated how he handled everything.
I’m very happy with the service I received and would definitely recommend this shop to anyone needing automotive repairs.
Price assessment: Great price
Services: Service not listed
Response from the owner · 2 months ago
We're happy to hear that we are providing you an excellent experience. Thanks for the five-star review!
Maddison Mckinnon1 reviewiTotal number of Google reviews Maddison has written across all businesses on Google Maps, not just this one.
