Analyzing 10,150,43210.2M ReviewsFor 28,76728.8K Experts

Experts Reviews · Company report
M & M Tire & Service Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%45+10.9Value 14%99+14Replies to reviews 7%12+0.8Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE

M & M Tire & Service Center

Lubbock, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #852Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.7★ from 325 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M & M Tire & Service Center is better than 69% of auto repair shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M & M Tire & Service Center is better than 45% of auto repair shops.C
45
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M & M Tire & Service Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M & M Tire & Service Center is better than 99% of auto repair shops.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M & M Tire & Service Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M & M Tire & Service Center is better than 12% of auto repair shops.F
12

Reviews for your job

Customers hired M & M Tire & Service Center for 8 kinds of job.

M & M Tire & Service Center for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#531 / 553
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Steering & suspension repair”

timLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

My 2003 Ford F-150 had some squealing issues, I'm sure not unusual for a truck that old. I got an estimate of 800-1200 dollars from Mitch(nice guy by the way) I left it with him with the confidence that my issue would be taken care of. I picked it up late Friday afternoon and when I started it the squealing was…

Reasonable priceSteering & suspension repair
Freddy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

FANTASTIC EXPERIENCE. Traveling from Georgia and needed to have my F350 front end checked for safety reasons. Walked in the door and explained my concern. Within minutes my truck was in the bay being checked. Explained my issue and what I needed to do when I got back home as the truck is safe to drive. Would recommend this shop to any and all!!!!!!

Great priceSteering & suspension repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mitch and his crew done a great job I had front suspension work and a heater core and actuators replaced, had an issue with fan blowers not blowing Mitch said bring it back, I was expecting to pay more money Mitch said no charges, He guarantees his work and backs his work and guarantees 100%, I highly recommend this business for all your car repairs

Steering & suspension repairService not listed
CLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Last week I ran over a curb in my little car (and she still runs miraculously), but it was clear that I needed a front end alignment. I called M&M Service Center, I was easily able to schedule an appointment with them, and they did the job right and for the right price in just a few hours. I have 200K miles on my…

General repairs & maintenanceSteering & suspension repair
GregLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Mitch is extremely honest and hard working. My wife’s car had front end problems while visiting my daughter at Texas Tech. We were referred to Mitch and the work and price were excellent. Will definitely use this company again. Thank you Mitch.

Steering & suspension repairTiresWheel alignment+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 40%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance12—
Steering & suspension repair5—
Tires4—
Oil change4—
Air conditioning3—
Brake service & repair3—
Auto engine diagnostic3—
Auto A/C replacement2—

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