Auto repair shop · Richmond, VA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%15+1.1Craft & service penalty99−0.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#127 of 133 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 5%
4.8★★★★★162 Google reviews · 23 photos
92%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
M&S Auto Repair holds a 4.8 rating from 162 Google reviews, with customers frequently praising quick turnaround times, fair pricing, and honest communication for services like tire repairs, inspections, and routine maintenance. However, several low-star reviews describe instances of unauthorized repairs, inflated diagnostic costs, and misleading advice regarding necessary parts, leading some customers to seek second opinions. The owner has not replied to any of the reviews.
Google rating: 4.8 out of 5 from 162 reviews (92% five-star).
Reviews on this page: 162 Google reviews (141 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 17, 2026.
Service: Auto Body Shop serving Richmond, Virginia.
Data from Google, last updated November 4, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
M&S Auto RepairAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&S Auto Repair: 65/100 on this factor. Category median: 89.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&S Auto Repair: 49/100 on this factor. Category median: 85.C
49
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M&S Auto Repair: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&S Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&S Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&S Auto Repair: 15/100 on this factor. Category median: 59.F
15
Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
4.8of 5
5 stars14992%
4 stars21%
3 stars21%
2 stars21%
1 star74%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
97%praise
Praise29797%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price233%
Reasonable467%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6822%
Staff & attitude5618%
Price & value5418%
Honesty & trust5418%
Quality & results3411%
Would recommend3210%
Communication93%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Got my car in same day and a very prompt and quick.”
“Saw me immediately and fixed my problem in minutes, no hassle, extremely knowledgeable and professional!”
“…e car came back and he said the price for maintenance / repair was so fair and amazing and he said something like “Next time, charge me honest price h…”
“Pretty certain I just got overcharged for an oil change - it was 110$ to replace the synthetic oil on my '97 Honda Accord.”
“…so fair and amazing and he said something like “Next time, charge me honest price haha” and left.…”
“Lowkey scammers, I paid $165 for a diagnostic and they said I needed a whole new engine.”
“They do good work for a reasonable price and get the job done quickly.”
“Door lock was messed up.”
“Overall I have had good experience at this shop, and would recommend it for most car repairs.”
“I could not recommend this place enough, and would challenge this shop with any shop in town on their professionalism, fairness, and quality of work.”
“I took my car in for a Virginia inspection and received prompt, efficient service with excellent communication.”
People customers mention
Wagih12 reviews
Emad4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M&S Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
WWLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank you Emad!
I visited Richmond area from Alexandria over this weekend and I was told there is storm and rain and I decided to take my car to this Auto Shop based on the review.
Emad told me to bring my car in when I asked him when I could although it was relatively later hour.
He replaced my windshield and…
Great priceWiper blade installation
KKenn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Was referred to by a friend.
Got my spark plugs changed out due to rough start up. Same day, no appointment. Gave me a reasonable price and it only took an hour.
Reasonable priceGeneral repairs & maintenance
MMaya6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
George is the best! I had the parts but couldn’t replace my turn signal myself, and he helped me out for free! Both employees were super great.
Rryland3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very helpful! Got my car in same day and a very prompt and quick. Great customer service my go to spot.
General repairs & maintenanceTire rotations
CChristianaLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Oh my gosh, I’m so glad I went there ‘cause my AC wasn’t working, but turns out it was fine! Like, an hour after I got home, they checked it and didn’t charge me since it wasn’t broken. Totally trust them no sneaky charges here. I’ll definitely go back!
Reasonable price
NNick2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Saw me immediately and fixed my problem in minutes, no hassle, extremely knowledgeable and professional!
Thank you Emad!
I visited Richmond area from Alexandria over this weekend and I was told there is storm and rain and I decided to take my car to this Auto Shop based on the review.
Emad told me to bring my car in when I asked him when I could although it was relatively later hour.
He replaced my windshield and gave me the new wiper and it was an incredible price and I could not thank him enough.
When I was waiting, it seemed one of the customers who left the car came back and he said the price for maintenance / repair was so fair and amazing and he said something like “Next time, charge me honest price haha” and left.
This gave me more than enough belief that I came to the right mechanic.
I am driving back to Alexandria today. I might come and visit Richmond soon though. Thank you Mr. Emad!
Price assessment: Great price
Services: Wiper blade installation
K
Kenn Loyal6 reviewsiTotal number of Google reviews Kenn has written across all businesses on Google Maps, not just this one.
Was referred to by a friend.
Got my spark plugs changed out due to rough start up. Same day, no appointment. Gave me a reasonable price and it only took an hour.
Price assessment: Reasonable price
Services: General repairs & maintenance
M
Maya Sunderraj6 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
Very helpful! Got my car in same day and a very prompt and quick. Great customer service my go to spot.
Services: General repairs & maintenance, Tire rotations
C
Christiana DumbuyaLocal Guide · 31 reviewsiTotal number of Google reviews Christiana has written across all businesses on Google Maps, not just this one.
Oh my gosh, I’m so glad I went there ‘cause my AC wasn’t working, but turns out it was fine! Like, an hour after I got home, they checked it and didn’t charge me since it wasn’t broken. Totally trust them no sneaky charges here. I’ll definitely go back!
Price assessment: Reasonable price
N
Nick Blome2 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
