Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
M&S Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%49+11.9Value 14%100+14.1Replies to reviews 7%15+1.1Craft & service penalty99−0.1Experts Score= 62Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE

M&S Auto Repair

Richmond, VA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #127Position by Experts Score among all companies we track in this category. of 133 auto body shops · 4.8★ from 162 Google reviews

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Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&S Auto Repair is better than 65% of auto body shops.B
65
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&S Auto Repair is better than 49% of auto body shops.C
49
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M&S Auto Repair is better than 99% of auto body shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&S Auto Repair is better than 100% of auto body shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&S Auto Repair is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&S Auto Repair is better than 15% of auto body shops.F
15

Reviews for your job

Customers hired M&S Auto Repair for 8 kinds of job.

M&S Auto Repair for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 63/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Oil change”

Guiliano14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Honest guys who’ll do a great job without BS.

Great priceElectrical repairAuto battery replacementAuto engine diagnostic
Rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service and very honest mechanics.

Reasonable priceGeneral repairs & maintenanceVehicle InspectionBrakes
Cole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My partner and I have been taking our cars here for 2 years now. Friendly and honest service and always ready to find the most affordable options for repairs. All around great mechanic.

Reasonable priceGeneral repairs & maintenanceAuto brake repairVehicle Inspection
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called with little notice to get a state inspection and oil change and was told I could drop off the next morning. The staff who greeted me were so kind and I got a call my car was done just a couple of hours later! Will definitely come here again.

Oil changeVehicle safety inspection
Sriram4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wagih is great! Always available and quick. Highly recommend.

BrakesGeneral repairs & maintenanceOil change
ArielLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Wagih and team are amazing! No matter the issue and no matter the turn around, they are able to help. Their prices are honest and they are incredibly easy to work with. They’ve fixed tire alignment issues that another shop caused, diagnosed mystery noises and much more. Highly highly recommend.

BrakesAuto engine diagnosticExhaust
Hannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have been coming here for 3 years and I won’t go anywhere else in Richmond. The employees are kind, the prices are good, and as a woman, I love that they are respectful towards me and I don’t feel like i’m being talked down to or anything which I’ve experienced at other places. I would recommend this repair shop to anyone.

General repairs & maintenanceOil changeTires
KatrinaLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our vehicles have been serviced at M & S Auto Repair for about 8 years. My son work with him years ago and its great to have a Prompt and knowledgeable mechanic in the neighborhood. We have had to stop in for tire plugs, oil changes, tire pressure checks, State Inspections, Windshield wiper replacements, brake…

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
PeterLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★

I guess they missed the fact that something as simple as spark plugs needed to be changed, after $40 and a trip to Autozone with give or take 40 minutes I figured out how to fix what they “missed”. Did a great job on the muffler however, the welds are good enough and they were prompt with what services they did…

Auto engine diagnosticExhaustGeneral repairs & maintenance
Juliana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I’m a new transplant to RVA and M&S has been an absolute gem of a find. It’s literally the only auto place I’ve ever been to that I haven’t felt was talking down to or taking advantage of me, and as a baby-faced young adult woman who knows little about cars, that’s priceless. That being said, their services are very…

Body & TrimBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
MattLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The best auto repair shop in downtown Richmond, period. Do not hesitate to have your car serviced here. It is a blessing to have a mechanic you trust above all else. Also, I'm the 100th review!!

BrakesOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance18—
Oil change11—
Brakes6—
Tires6—
Auto engine diagnostic5—
Vehicle Inspection5—
Exhaust3—
Auto maintenance2—

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