Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
M&T Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%66+16Value 14%77+10.9Replies to reviews 7%11+0.8Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

M&T Auto Service

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #123Position by Experts Score among all companies we track in this category. of 148 tire shops · 4.7★ from 125 Google reviews

📞 Call (616) 531-1680Request a call backWebsite ↗

Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&T Auto Service is better than 69% of tire shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&T Auto Service is better than 66% of tire shops.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M&T Auto Service is better than 99% of tire shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&T Auto Service is better than 77% of tire shops.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&T Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&T Auto Service is better than 11% of tire shops.F
11

Reviews for your job

Customers hired M&T Auto Service for 4 kinds of job.

M&T Auto Service for engine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Engine repair”

Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I usually don't take the time to write reviews, but Dave at M & T really went out of his way to find a part for my vehicle that was out of stock everywhere. This was the first time I had taken a vehicle here, as I usually do all of our vehicle repairs myself, but this one was a little out of my league, While trying…

Engine repairService not listed
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

They had my car for a week and didn’t do a thing. Said I need a water pump and oil cooler and just had my thermostat housing replaced. Took it somewhere else and find out my thermostat housing is leaking,water pump is leaking, needs a new crank seal but my oil cooler is fine

Engine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 0%Overpriced 20%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance4—
Auto battery replacement2—
Engine repair2—
Auto engine diagnostic2—

Compare with

JTC Auto logoJTC AutoExperts Score 99Grandville · 5.00★No Time Flat logoNo Time FlatExperts Score 88Grandville · 4.89★Midwest Tire Inc logoMidwest Tire IncExperts Score 77Grandville · 4.64★