Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
M&T Auto Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%66+16Value 14%77+10.9Replies to reviews 7%11+0.8Craft & service penalty99−0.1Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE

M&T Auto Service

Grandville, MI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #123Position by Experts Score among all companies we track in this category. of 148 tire shops · 4.7★ from 125 Google reviews

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Report card

Percentile vs other tire shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M&T Auto Service is better than 69% of tire shops.B
69
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M&T Auto Service is better than 66% of tire shops.B
66
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M&T Auto Service is better than 99% of tire shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M&T Auto Service is better than 77% of tire shops.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M&T Auto Service is better than 100% of tire shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M&T Auto Service is better than 11% of tire shops.F
11

Reviews for your job

Customers hired M&T Auto Service for 4 kinds of job.

M&T Auto Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#39 / 45

All 4 Google reviews tagged “General repairs & maintenance”

Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I dropped my car off at 7:30 when they opened for a new fuel line, as I could see it starting to drip and smell it when parked. They got to it around 8:30, Dave (owner) called me with a confirmation and a quote around noon, and a couple hours later called right back saying it was ready for pickup. The whole crew was…

Great priceGeneral repairs & maintenance
Nate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The only auto shop where I know I’m not being taken advantage of. M&T is personable, honest, and efficient. The team here are incredibly talented, and will make sure you get the most cost-effective fix for your vehicle. These folks are a blessing to their community. If google would let me leave more than five stars, I would. Thanks M&T!

General repairs & maintenance
Quyen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I got the 2004 Acura MDX that the oil drain plug was so tight I couldn’t break it loose, brought it in for them to loosen it, the gentleman did a great job and didn’t charge me for the job, staff members at M&T are nice and friendly, definitely recommended.

General repairs & maintenance+ Value
Kirk10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

My 19 year old son is a student at GV, was driving home from a guitar lesson and oil light went on. He called me and I googled the closest mechanic, this place had the best reviews. Not only did they fix his car quickly, they told him about a student discount. As a parent who is 3 hours away, it was nice to find a…

General repairs & maintenance+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 0%Overpriced 20%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance4—
Auto battery replacement2—
Engine repair2—
Auto engine diagnostic2—

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