Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 677 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$700–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.78%

All 29 Google reviews tagged “Faucet repair”

Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Ron and the team did an exceptional job repiping the entire house, installing a new water heater, new pedestal sink, and new toilet with minimal drywall cutting based on a clever strategy no one else suggested. Ron is great and extremely knowledgeable.

Reasonable priceWater heater installationGarbage disposal installationInstallation
LakshmananLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

First of all way expensive ; charged $400 for simple faucet charge. Quality of work was so back in a month it started leaking. When called they wanted another 1000 saying its some other problem inside. Do your home work find someone trustworthy

Paid $400–600OverpricedFaucet repair
Gary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This was my second experience with MD Plumbing and they did not disappoint. Matt Cribb did an excellent job of replacing my hot water tank and replacing an outside water faucet. He was an absolute pleasure to work with! He was extremely knowledgeable and thorough! MD got a jewel when they got Matt. Whatever your…

Reasonable priceWater heater installationFaucet repair
Tina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This experience was great. Matthew was very pleasant and knowledgeable. Showed me everything as he did the work. I will most definitely call them for all of my plumbing projects. I will also recommend them to everyone. You will not be disappointed.

Faucet repair
Ariana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matthew’s work was quick and detailed to my preference. Kind and friendly, I would recommend!

Not sureFaucet repair
DwayneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I contacted the plumbing company and within a few hours they were able to arrive diagnose go get parts and take care of my problem. I’m very satisfied with their service. Matthew was a great technician very respectful and very knowledgeable in this trade. I will use them again on the next unfortunate occasion when I…

Paid $400–600Reasonable priceToilet repairWater heater installationFaucet repair
Don6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matt was very professional … not only did he resolve my problem, but gave me good suggestions Some water issues for the future. I would recommend Matt to any of my friends needing service.

Paid $400–600Reasonable priceFaucet repair
Ricky10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very friendly technician! Very quick response to our issue.

Paid $600–800Not sureFaucet repairOutdoor plumbing system repair
Peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Installation was neat and clean. Fast service . Knowledgeable mechanics.Very pricey in my opinion.

Paid $1,000+OverpricedToilet repairFaucet repair
BeccaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

An appointment was scheduled really quickly.. great communication from appointment setup with Jermaine to service call with Matthew. He did an outstanding job of diagnosing, explaining and fixing as cost effectively as he could. Great experience!

Plumbing pipe repairFaucet repair
Monica14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Adam and Fernando were great! The job was quickly scheduled, promptly completed and left no mess. Also followed up the next day to make sure I was happy

Paid $200–300Not sureFaucet repair
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a great experience with this company. Eli and Matthew came out to fix a leak and did an outstanding job from start to finish. They were punctual, professional, and clearly knew what they were doing. The repair was handled efficiently, and they made sure everything was in order before leaving. It’s rare to…

Faucet repair
CLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fernando arrived early, was kind and professional, and worked with us to make the experience as affordable as possible!

Paid $700–800Reasonable priceFaucet repairPlumbing services
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a kitchen faucet that needed repair. They diagnosed the problem in less than 30 seconds, fixed it in 15 minutes, and couldn't have been more courteous. I definitely recommend M.D. Plumbing for repairs.

Faucet repair
Marsha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Slava and Nick were prompt, friendly and professional. I will definitely use them again!

Paid $400–500Not sureFaucet repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Slava and Nick did an outstanding job. They evaluated the plumbing issues I had at the house, and then thoroughly explained the problem and the recommended repair solution. Their repair work and communication were both outstanding. I will use them again for any future plumbing work.

Paid $1,000+Reasonable priceToilet repairFaucet repairPlumbing services
Rich4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Matthew & Nick were extremely knowledgeable, friendly and most of all did exceptional work.

Paid $700–800Great priceFaucet repairFaucet installation
j6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Slavo & Jay were so thorough and timely in repairing our old pipes and moving the hot water tank out of the attic and into the laundry room. As a realtor too I rely on vendors I can refer to my customers! Thanks! Judi

Paid $1,000+Water heater installationDrain cleaningPlumbing leak detection
MalcolmLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Slava and Jayden arrived right on time, just as promised. They clearly explained how they planned to find the source of the leak in my master bathroom, then carried out the inspection with great attention to detail. They quickly identified the issue and recommended an efficient repair solution at a fair price.

Paid $700–800Faucet repair+ Responsiveness+ Punctuality+ Quality
Ace13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay did an amazing job replacing my broken spigot and was super helpful with any questions I had. They have my business for any future plumbing needs.

Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
MarianaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am so happy with the service that MD plumbing and mechanical provided for me! Hughe was our technician and he did a thorough and wonderful job diagnosing our low water pressure problem. I chose MD because they do not charge a fee to come out! They were immediately able to schedule me in to be seen, and had great…

Faucet repairService not listed+ Responsiveness+ Punctuality+ Quality
Keith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Called and Jay F came out the same day. Super nice guy with a great attitude. Will definitely use again!

Faucet repair
Heidi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and excellent work

Faucet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
DouglasLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We asked a board member on our HOA if he could recommend a plumber. He pointed us to M.D. Plumbing because they provide a variety of plumbing services to our community and he indicated they are consistently reliable and do good work at reasonable rates. Though we only had a few minor plumbing issues - installing a…

Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

MD installed my tankless water heater several years ago. I have since called them for all my plumbing needs.

Faucet repairWater heater repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Valerie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

MD Plumbing, Travis and Jaqi in particular were very helpful in repairing a nicked pipe in our yard. They paid close attention to detail and have been in contact since (as it’s been an ongoing issue to have the person responsible for the nicked pipe pay for the damages done).

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After using this team with an HOA where I work, I tried them for remodeling and emergency services personally and I found them very professional, helpful and reasonably priced. Also, their office staff is great in getting their staff on site quickly.

Faucet installationShower installationFaucet repair+ Responsiveness+ Punctuality+ Quality
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repair+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality

Price

$774+54% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection62$205–$630
Plumbing pipe repair57$353–$1.4k
Toilet repair56$239–$680
Drain cleaning43$248–$593
Water heater installation37$1.2k–$2.5k
Faucet repair29$228–$585
Plumbing services27—
Plumbing leak repair25$248–$793

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