iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★677 Google reviews · 24 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$774typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
M.D. Plumbing, Water Heater & Sewer Repair at a glance
Reviewers frequently praise the company for same-day availability, thorough diagnostics, and clear communication regarding repair options. Services include water heater installation, leak repair, and unclogging lines, with customers noting that technicians often explain issues in detail. However, lower-rated reviews highlight concerns about high service fees and instances where initial repairs failed or required additional charges for unresolved problems.
Google rating: 5.0 out of 5 from 677 reviews (97% five-star).
Reviews on this page: 677 Google reviews (616 with written comments, 23 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 24, 2026.
Service: Drain Cleaning Service serving Charlotte, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 93/100 on this factor. Category median: 92.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
677 Google reviews we collected
5.0of 5
5 stars65997%
4 stars132%
3 stars00%
2 stars20%
1 star30%
Praise vs complaints
Phrases our text analysis found in 616 written reviews
99%praise
Praise1,39699%
Complaints131%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3216%
Reasonable14270%
Overpriced84%
Not sure2211%
$774+54% vs typical drain cleaning services
Middle half of what 166 customers paid ($383–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude35725%
Speed & response32123%
Quality & results24918%
Would recommend19013%
Communication1219%
Price & value1108%
Honesty & trust614%
What customers talk about
We read 616 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Matt was able to get me scheduled quickly, was very professional, and did excellent work in a timely manner.”
“Oliver and Matthew showed up the same day to repair our leaking toilet.”
“They came out late Friday evening and worked into Saturday morning to get a new water heater into a very tight place.”
“They took their time and were incredibly thorough with their investigation.”
“Would highly recommend MD Plumbing because of employees like these guys.”
“I cannot recommend this company enough.”
“Matt did a great job explaining the issues we had and options for resolving them.”
“They came out on the same day, assessed the problem gave me a fair estimate, and we were able to repair it.”
“Ridiculously high prices for the services, they are overcharging for every work.”
“I highly recommend him to anyone looking for a reliable plumber!”
People customers mention
Slava42 reviews
Eli36 reviews
Adam26 reviews
Matthew22 reviews
Nick22 reviews
Mechanical17 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job. Pick one to see what they paid and said.
Chris2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★
Zach and Matthew were fantastic. They came out late Friday evening and worked into Saturday morning to get a new water heater into a very tight place. They never complained or gave up so that we would have hot water.. Would highly recommend MD Plumbing because of employees like these guys.
Katherine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Oliver and Matthew showed up the same day to repair our leaking toilet. They explained everything thoroughly. This is our 4th time to use MD Plumbing in the last 2 years and are always happy.
Paid $200–400Reasonable priceToilet repair
Don14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
We had a pipe spring a leak and called MD plumbing. Matt C arrived 30 mins later and the pipe fixed in 30 mins. Thanks! It's nice to have family owned American businesses you can call that know how to do a job.
Paid $200–400Reasonable pricePlumbing pipe repair
WilliamLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
M.D. Plumbing & Mechanical replaced my water supply line from the city cutoff valve to about 2 feet from my home. They provided a quick competitive quote, were flexible when scheduling the repair, and Zach and Giovanni did a neat and thorough installation.
Paid $2,000+Great priceOutdoor plumbing system repair
Caleb13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Hot water heater was making a thumping noise when turning on hot water. Matt and Oliver were able to stop by the very next day and diagnose the issue. They laid out our options, we chose one, they performed the work right then and there in a very timely manner. They were also very nice and patient to my 4 year old son who was in the way most of the time 🤣
Paid $1,200–1,400Not sureWater heater repair
Jim11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I'm truly happy that I called M.D. Plumbing & Mechanical. Matt showed up approx 1 hour after my call. He was very responsive, efficient, knowledgeable/proficient, and very pleasant. I very much appreciate the work done ... and feel it is worth every penny. Matt did a great job explaining the issues we had and options for resolving them.
Zach and Matthew were fantastic. They came out late Friday evening and worked into Saturday morning to get a new water heater into a very tight place. They never complained or gave up so that we would have hot water.. Would highly recommend MD Plumbing because of employees like these guys.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 14 hours ago
Chris, thank you for the five-star review. We’re proud Zach and Matthew worked through the night to fit your new water heater into a tight spot and glad their persistence got your hot water back. Your recommendation means a lot to us.
Adrian Pool5 reviewsiTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Great experience! Matt was able to get me scheduled quickly, was very professional, and did excellent work in a timely manner. I highly recommend him to anyone looking for a reliable plumber! We will be using MD Plumbing again!
Services: Plumbing leak detection
Response from the owner · 20 hours ago
Adrian, thanks for the great review. We’re glad Matt could schedule you quickly and deliver professional, timely work. We appreciate your recommendation and look forward to serving you again with MD Plumbing.
Katherine Gutierrez8 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
Oliver and Matthew showed up the same day to repair our leaking toilet. They explained everything thoroughly. This is our 4th time to use MD Plumbing in the last 2 years and are always happy.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · a day ago
Katherine, thank you for the five-star review and for choosing us four times over the past two years. We’re pleased Oliver and Matthew could get there the same day, explain the repair thoroughly, and leave you satisfied. Your continued trust means a lot to us.
Jerrod SchultzLocal Guide · 57 reviewsiTotal number of Google reviews Jerrod has written across all businesses on Google Maps, not just this one.
Matthew and Oliver came out to look for a leak that was coming from my master shower. I was impressed that they were able to come out and look on the SAME DAY that I called.
They took their time and were incredibly thorough with their investigation. They didn't leave anything to chance and made sure to look places that wouldn't be obvious. Ultimately, they found the culprits of the leak and took care of them right there on the spot. They were tidy and cleaned up after themselves.
I recommend M.D. Plumbing and will be reaching out to them again for any additional plumbing needs.
Price assessment: Reasonable price
Response from the owner · a day ago
We’re glad Matthew and Oliver could come out the same day and thoroughly locate and repair the leak in your master shower. Thank you for recognizing their attention to hidden problem areas and for noting the tidy clean up. We appreciate your recommendation and look forward to helping with any future plumbing needs.
Don Stuteville14 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
We had a pipe spring a leak and called MD plumbing. Matt C arrived 30 mins later and the pipe fixed in 30 mins. Thanks! It's nice to have family owned American businesses you can call that know how to do a job.
Price assessment: Reasonable price
Price: $200–400
Services: Plumbing pipe repair
Response from the owner · a day ago
Don, we appreciate you leaving a five-star rating. We’re glad Matt got there so quickly and took care of the leak. It means a lot that you value family-owned, local service, and that we could be there when you needed us. Thanks for trusting us.
Nicholas Norman3 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Ron and the team did an exceptional job repiping the entire house, installing a new water heater, new pedestal sink, and new toilet with minimal drywall cutting based on a clever strategy no one else suggested. Ron is great and extremely knowledgeable.
Thank you, Nicholas, for the five-star review. We're thrilled the repipe, new water heater and fixtures went smoothly and that our drywall-sparing strategy made a difference. Ron will be pleased you noted his knowledge. We appreciate your trust and look forward to helping with any future projects.
William RichardsonLocal Guide · 38 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
M.D. Plumbing & Mechanical replaced my water supply line from the city cutoff valve to about 2 feet from my home. They provided a quick competitive quote, were flexible when scheduling the repair, and Zach and Giovanni did a neat and thorough installation.
Price assessment: Great price
Price: $2,000+
Services: Outdoor plumbing system repair
Response from the owner · 3 days ago
We're glad the quick, competitive quote, flexible scheduling, and Zach and Geovanny's neat, thorough installation met your expectations. Thank you for sharing this positive feedback. We appreciate your trust and look forward to helping with any future plumbing needs.
Caleb13 reviewsiTotal number of Google reviews Caleb has written across all businesses on Google Maps, not just this one.
Hot water heater was making a thumping noise when turning on hot water. Matt and Oliver were able to stop by the very next day and diagnose the issue. They laid out our options, we chose one, they performed the work right then and there in a very timely manner. They were also very nice and patient to my 4 year old son who was in the way most of the time 🤣
Price assessment: Not sure
Price: $1,200–1,400
Services: Water heater repair
Response from the owner · 3 days ago
Caleb, we appreciate the five-star review and the detailed feedback. We’re glad Matt and Oliver could diagnose and stop the thumping hot water heater the next day, clearly lay out your options, and complete the chosen repair promptly while being patient with your son. Thank you for choosing us.
Kathryn Moody4 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Eli was prompt, kind and professional, and got the job done same day. Cleaned up the room afterwards too. Will definitely use M.D. Plumbing for any future plumbing needs. Would recommend!
Response from the owner · 3 days ago
Kathryn, thank you for the five-star review. We’re glad Eli arrived promptly, treated you with kindness and professionalism, and finished the job the same day while leaving the area tidy. We appreciate your recommendation and look forward to helping with any future plumbing needs.
Ahmad WallerLocal Guide · 21 reviewsiTotal number of Google reviews Ahmad has written across all businesses on Google Maps, not just this one.
Matthew came immediately over to my property to give me a consultation for installing a gas line. He was very detailed in his explanation and analysis of what was needed to make it happen. Gave the upmost confidence in trusting his craftsmanship.
Price assessment: Not sure
Services: Plumbing services
Response from the owner · 4 days ago
Thank you, Ahmad, for the 5-star review. We are glad Matthew arrived promptly and walked you through the gas line plan with clear, detailed explanations. Hearing that you feel confident in his craftsmanship is very rewarding. We appreciate your trust and look forward to helping when you decide to move forward.
