Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 677 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$417–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Sewer repair”

DickLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mathew came out to give a quote to do some commercial sewer work. But he said let me see what parts might be needed and in so doing enter ahead and did the repairs

Paid $400–600Sewer repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

MD did entire street-to-fixture redesign and replacement of the sewer drain lines in our 90 year old home. Ron and Zack and their crews were rock stars and went above and beyond to get things knocked out cleanly and on schedule. Highly recommend!

Paid $1,000+Reasonable pricePlumbing pipe repairGeneral repairsSewer repair
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

MD plumbing is always professional, on time and honest.. I have known them for about 10 years..

Toilet repairWater heater installationBathroom remodeling
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

MD Plumbing is the best! Personal experience as well as serving on an HOA. As a matter of fact, we use ONLY use MD. We have had an array of experiences with other plumbers and MD PLUMBING became our one and only, go to, because of their professionalism, expertise in all plumbing applications, and promptness. We…

Paid $1,000+Great priceDrain cleaningPlumbing leak detectionInstallation
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bobby was awesome. He was there when he said he would be and very helpful.

Sewer repair+ Responsiveness+ Punctuality+ Professionalism
Rodney8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I could rave about Jason's work from M.D. Plumbing Mechanical all day he showed up was personable but yet professional. He listened and went to finding and resolving my drain issues. Jason went above and beyond to correcting my drain issues. I will definitely utilize their services when and if necessary..

Sewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Jarrett5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ron, Chad, Zeke, and all of the crew that were at our home were awesome and the highest level professionals you could ever ask for. They had an unbelievably tough sewer drain pipe repair to complete inside the slab of our home. They were quick experts at diagnosing and fixing this difficult repair. They are also…

Plumbing leak detectionToilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Jonathan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had what was thought to be a major repair of the water line into our home. The M.D. Plumbing team was extremely professional and had a great price quote. When the work turned out to be minor, they were honest about what they found and charged me a fraction of the quoted price. I was extremely impressed and will use them as my plumber going forward.

Sewer repair+ Professionalism
Jeff7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Luke arrived on time, was extremely polite and knowledgeable and fixed the problems very efficiently.

Sewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
Jessica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Gold standard work and customer service across the board with this company. They are kind, professional and extremely hard working. Jackie, Travis and Chris have gone above and beyond to help me. Good, honest people with years of experience and expertise. I HIGHLY recommend this team for your plumbing needs!!

Sewer repair+ Responsiveness+ Punctuality+ Quality
Maegan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Toilet/bathroom had overflowed the day before thanksgiving with water from our washer. Called MD and they were out within an hour. Fixed the issue and even told us what to look for and how to fix ourselves. Offered to come out on thanksgiving if it happened again. Really nice, professional and will definitely…

Sewer repair+ Quality
Zach4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

MD plumbing from the very beginning was so easy to work with. From my initial phone call all the way through the completed project I always felt informed and well taken care of. I would highly recommend MD Plumbing for any residential or commercial job. I have found my new permanent plumbing relationship. Thanks to…

Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
Pierce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable priceSewer repair
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sewer repairToilet repair+ Responsiveness+ Quality+ Professionalism

Price

$774+54% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection62$205–$630
Plumbing pipe repair57$353–$1.4k
Toilet repair56$239–$680
Drain cleaning43$248–$593
Water heater installation37$1.2k–$2.5k
Faucet repair29$228–$585
Plumbing services27—
Plumbing leak repair25$248–$793

Compare with

American Plumbing and Drain Services logoAmerican Plumbing and Drain ServicesExperts Score 100Charlotte · 5.00★M.D. Plumbing, Water Heater & Sewer Repair logoM.D. Plumbing, Water Heater & Sewer RepairExperts Score 95Charlotte · 4.96★E.R. Services logoE.R. ServicesExperts Score 94Charlotte · 4.94★