Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 677 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 56 Google reviews tagged “Toilet repair” · showing 20

Katherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Oliver and Matthew showed up the same day to repair our leaking toilet. They explained everything thoroughly. This is our 4th time to use MD Plumbing in the last 2 years and are always happy.

Paid $200–400Reasonable priceToilet repair
Piglet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Matt C. did such a great job. He was the ultimate professional and quickly diagnosed the cause of water hammer we were experiencing. He fixed the issue with a water pressure valve and replaced two toilets and repaired broken flanges that had been the cause of our rocking toilets for years. Everything he did is rock…

Paid $2,000+Reasonable priceToilet repairRepair water fixtures
Cort15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Responded same day to a leak in our upstairs bathroom. Adam provided great assistance in ensuring I received a same-day service call, and Jayden and Fernando were both quick and courteous while making the repairs. I would definitely call M.D. Plumbing for future needs.

Toilet repair
TheDamonslaya5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Eli was great, and after his work the toilet looked like it never had a problem!

Reasonable priceToilet repair
marissa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Matt was incredible! Came out same day and replaced our toilet & fixed our sink. Even came back the next day whenever our toilet was clogged again!! Highly recommend!

Paid $1,000–1,200Great priceToilet repair
Ronnie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

We had Eli as our tech, and I can not put into words how informative & sweet he was during the whole procedure. Turned out we had a clogged pipe up on the roof which was making noise in our tub when you flushed. Plus some odor. He used camera to look for the issue, showed us and unclogged the pipe. Definitely will…

Paid $400–600Reasonable priceToilet repair
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Slava and his assistant were very good. He worked diligently on my clogged drain. He didn’t give up when it looked like nothing would budge. It took over an hour to dig out whatever the problem was. I highly recommend!

Toilet repairDrain cleaningPlumbing leak detection
Shonike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were very prompt, got the job done did not complain. They very professional, excellent service.

Not sureToilet repair
Teresa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

MD plumbing did a wonderful job and I’d highly recommend their service! Thank you for your help with our plumbing needs. Will definitely use them again!

Paid $800–1,000Reasonable priceToilet repair
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent turnaround time and knowledge on exactly what would fix our leaking shower. Slava was incredibly helpful and and professional in getting everything fixed right up as well as getting us squared away on other issues around the house!

Paid $600–800Reasonable priceToilet repairPlumbing leak detectionRepair water fixtures
Willie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thank you to Matthew and Jose for spending the day at my house. Taking care of multiple issues that had been ongoing and were things that no one could take care of after multiple visits, but these guys came and addressed everything.

Toilet repair
Marlo7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had an issue with our toilet and shower and MD plumbing arrived within the hour! Matt and Adam were awesome, they were quick, communicative and solved our problems on the spot! Highly recommend!

Toilet repairDrain cleaning
LawrenceLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

As always, MD Plumbing was fantastic! Matt C was on time, efficient, friendly, and kept me informed of all my options. Our repairs were done quickly and with the highest quality. Thank you MD Plumbing!

Paid $200–400Reasonable priceToilet repair+ Responsiveness+ Punctuality+ Quality
Nova4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Awesome experience with MD Plumbing from setting an appointment with Jackie to Luke fixing the problem that 2 other plumbers were not able to fix. 👍👏

Toilet repair+ Responsiveness+ Quality+ Professionalism
Renay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Matthew did a great job installing my new toilet, he's very thorough and precise! / Update: Matthew has did it again! He just installed a second toilet in my home this time in my master bath. He did an excellent job just as before. You can count on him to be respectful of your home.

Paid $800–900Reasonable priceToilet repairInstallation
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were able to schedule in timely manner, arrived on time. Assessed the requirements for replacing 2 toilets, picked up at store and installed in a professional manner. Good communication and professional work. 10 out of 10

Reasonable priceToilet repair
Doug4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matthew is a true professional, and it was a pleasure to have him in our home. He is extremely knowledgeable, friendly and personable, and kept us informed of every step of the repair. As the plumbing company we have used for 20 yrs. has permanently closed, I am happy to say we have found our new company in MD…

Paid $200–400Reasonable priceToilet repair
Marjorie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt & Adam were so helpful with the issues we were having. They came out and took care of the work for my clients. Definitely good people and very pleasant. I would highly recommend and use them again! Thank you guys!

Great priceToilet repairWater heater installation
DwayneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I contacted the plumbing company and within a few hours they were able to arrive diagnose go get parts and take care of my problem. I’m very satisfied with their service. Matthew was a great technician very respectful and very knowledgeable in this trade. I will use them again on the next unfortunate occasion when I…

Paid $400–600Reasonable priceToilet repairWater heater installationFaucet repair
Veronica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Matthew very professional and good personality

Toilet repair

Show more toilet repair reviews (36 more) →

Price

$774+54% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection62$205–$630
Plumbing pipe repair57$353–$1.4k
Toilet repair56$239–$680
Drain cleaning43$248–$593
Water heater installation37$1.2k–$2.5k
Faucet repair29$228–$585
Plumbing services27—
Plumbing leak repair25$248–$793

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