Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 677 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Water heater installation”

Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 15 hours ago★★★★★

Zach and Matthew were fantastic. They came out late Friday evening and worked into Saturday morning to get a new water heater into a very tight place. They never complained or gave up so that we would have hot water.. Would highly recommend MD Plumbing because of employees like these guys.

Paid $2,000+Reasonable priceWater heater installation
Nicholas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Ron and the team did an exceptional job repiping the entire house, installing a new water heater, new pedestal sink, and new toilet with minimal drywall cutting based on a clever strategy no one else suggested. Ron is great and extremely knowledgeable.

Reasonable priceWater heater installationGarbage disposal installationInstallation
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

R.J was the person who changed our water heater, he did an excellent job and he was very pleasant. He’s a very good guy.

Water heater installation
Mufasah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I recommend that a consumer use this company. Matthew was extremely knowledgeable, courteous, kind and spent the entire time not only replacing my water heater but educating me as a consumer on the unit and proper water pressure which is rare!

Water heater installation
Will10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ron & Eli did an exceptional job quickly identifying the issue and completing a full repair. Highly recommend!

Water heater installation
Gary10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

This was my second experience with MD Plumbing and they did not disappoint. Matt Cribb did an excellent job of replacing my hot water tank and replacing an outside water faucet. He was an absolute pleasure to work with! He was extremely knowledgeable and thorough! MD got a jewel when they got Matt. Whatever your…

Reasonable priceWater heater installationFaucet repair
ZLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Big help from Fernando, Jayden and Adam. We made some repairs ourselves over the weekend but sprung a leak. The MD plumbing team was quick to schedule out the appointment and confirm the final steps needed for our home!

Great priceWater heater installationPlumbing leak detectionPlumbing pipe repair
JameyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Matt C has helped us twice now with our garbage disposal and new water heater. Service has been great, thanks!

Paid $2,000+Reasonable priceWater heater installationGarbage disposal installation
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hot water died early afternoon and by dinner time our replacement was in place and working great. Slava and Eli were outstanding and answered all our questions.

Paid $2,000+Reasonable priceWater heater installation
Noelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have had yet another wonderful experience with M&D. Slava & his crew were respectful, knowledgeable and efficient. We had had M&D put in a new water heater & water filtration system while also meeting our everyday plumbing needs. We would recommend them any time.

Reasonable priceWater heater installationPlumbing leak detectionRemodeling
CathyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Slava and Eli were prompt, respectful and professional. They expertly removed and installed a new water heater. No issues whatsoever.

Paid $1,200–1,400Reasonable priceWater heater installation
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Matthew and Giovanni showed up and I had a really big issue with my water heater it had burst in the garage and the neighbors had turned it off at the street these boys showed up they assessed the issue and immediately went and got a replacement unit and also addressed the pressure in my home they added a you…

Reasonable priceWater heater installation
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matthew did a great job with my install!

Paid $2,000+Water heater installation+ Responsiveness+ Punctuality+ Quality
Trent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The Customer service I received was phenomenal

Water heater installation
Marjorie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Matt & Adam were so helpful with the issues we were having. They came out and took care of the work for my clients. Definitely good people and very pleasant. I would highly recommend and use them again! Thank you guys!

Great priceToilet repairWater heater installation
DwayneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I contacted the plumbing company and within a few hours they were able to arrive diagnose go get parts and take care of my problem. I’m very satisfied with their service. Matthew was a great technician very respectful and very knowledgeable in this trade. I will use them again on the next unfortunate occasion when I…

Paid $400–600Reasonable priceToilet repairWater heater installationFaucet repair
Michelle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

These two workers were professional, polite, explained what they were doing and keeping up to date on the process. I will definitely stick with this company and Slava is the one I want working on any of my home plumbing issues. Thanks

Water heater installationShower installation
ChrisLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Clean professional work. Matthew educated as he executes. I will use again. 🙌

Paid $2,000+Reasonable priceWater heater installation
T.Local Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always very happy with the services from MD Plumbing and Mechanical. Slava in particular has fixed plumbing problems in the past that other companies couldnt. Glad we had them replace our water heater. Called them back recently after the water co notified us of a suspected leak. Their quick response and check was thorough and gave me peace of mind.

Reasonable priceWater heater installationPlumbing leak detection
WayneLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Two thumbs up to MD Plumbing! Recently had a water heater and pressure valve replaced in our home! Jamie”’s crew did an outstanding job. The techs were courteous, respectful of our home and did a great job with their work. I recommend them wholeheartedly for any of your plumbing needs!

Paid $1,000+Reasonable priceWater heater installation
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Slava and Nick were polite and knowledgeable

Paid $300–400Reasonable priceWater heater installation
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Slava did a great job as always!

Paid $1,000+Reasonable priceWater heater installation
L2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The gentlemen, Slava, Nick, and Germaine, who showed up were very professional, friendly, and knowledgeable. They were very efficient and cleaned up everything very nicely so it looks much better than before. They brought little things up to code and made sure I had hot water again before they left. I was happy…

Water heater installation
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

MD plumbing is always professional, on time and honest.. I have known them for about 10 years..

Toilet repairWater heater installationBathroom remodeling
Reggie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

Great service and bery professional.

Paid $1,000+Reasonable priceWater heater installation
JenniferLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were professional, on time, and reasonably priced!

Paid $800–900Reasonable priceWater heater installation
j6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Slavo & Jay were so thorough and timely in repairing our old pipes and moving the hot water tank out of the attic and into the laundry room. As a realtor too I rely on vendors I can refer to my customers! Thanks! Judi

Paid $1,000+Water heater installationDrain cleaningPlumbing leak detection
Scott8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The are plumbers and then there is M.D. Plumbing & Mechanical. I have used many plumbers over the years. Very few of them were ever called to come back to repair other plumbing problems. I was introduced to M.D. Plumbing when I had water damage to our hardwood flooring. A remediation company brought them in. They…

Water heater installationPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Bob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Thank you for being so punctional and professional.

Paid $200–300Reasonable priceWater heater installation
Stefany9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have worked with MD Plumbing for many years and truly value our partnership with them. They have consistently been responsive and reliable, always making time for us whenever their services are needed. From complex issues to more routine jobs, their team delivers quality work every time. Because of their…

Reasonable priceToilet repairWater heater installationPlumbing pipe repair
Nathaniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My wife and I had trouble with our tank less hot water heater in our newly purchased home.We were new to the area so we called M. D. Plumbing & Mechanical, they promptly scheduled a service call. Lead Tech/Consulant Slava and assistant Nick were sent. Slava immediately diagnosed our problem, made a recommendation to…

Water heater installation
meaghan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I can not say enough good things about this company! Doug was so professional in every way. Prompt, courteous, extremely knowledgeable and his communication about the process was above and beyond! Not to mention, he wasn’t bad on the eyes:) Super happy with the level of service and will recommend MD Plumbing and…

Water heater installation+ Responsiveness+ Punctuality+ Quality
AdamLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive, very fast, def recommend!

Water heater installation+ Responsiveness+ Punctuality+ Quality
Valerie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

MD Plumbing, Travis and Jaqi in particular were very helpful in repairing a nicked pipe in our yard. They paid close attention to detail and have been in contact since (as it’s been an ongoing issue to have the person responsible for the nicked pipe pay for the damages done).

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used MD Plumbing several times over the last 5 years, and every time they have been great. They recently helped trouble shoot an issue and didn't give up until they discovered the problem. While at my house, they answered additional questions I had and checked my hot water heater, and showed me I had a leak,…

Plumbing leak detectionWater heater installation+ Responsiveness+ Punctuality+ Quality
joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Water heater installation
Pam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Water heater installationToilet repair+ Responsiveness+ Quality+ Value

Price

$774+54% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection62$205–$630
Plumbing pipe repair57$353–$1.4k
Toilet repair56$239–$680
Drain cleaning43$248–$593
Water heater installation37$1.2k–$2.5k
Faucet repair29$228–$585
Plumbing services27—
Plumbing leak repair25$248–$793

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