Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%88+12.4Replies to reviews 7%100+7.1Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

M.D. Plumbing, Water Heater & Sewer Repair

Charlotte, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #26Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 5.0★ from 677 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.D. Plumbing, Water Heater & Sewer Repair is better than 95% of drain cleaning services.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 93% of drain cleaning services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 88% of drain cleaning services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.M.D. Plumbing, Water Heater & Sewer Repair is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired M.D. Plumbing, Water Heater & Sewer Repair for 8 kinds of job.

M.D. Plumbing, Water Heater & Sewer Repair for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 17 Google reviews tagged “Water heater repair”

Caleb13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Hot water heater was making a thumping noise when turning on hot water. Matt and Oliver were able to stop by the very next day and diagnose the issue. They laid out our options, we chose one, they performed the work right then and there in a very timely manner. They were also very nice and patient to my 4 year old son who was in the way most of the time 🤣

Paid $1,200–1,400Not sureWater heater repair
DawnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Called them about no hot water in our house and they came out the same morning!! Matt and Oliver were great at diagnosing the problem and then fixing it! Price was reasonable and service was great. Appreciate the same day service as wel!

Paid $400–600Reasonable priceWater heater repair
IrwinLocal Guide · 464 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great service. Even though it wasn't an emergency, Adam was able to schedule Jayden and Fernando to come on over within a few hours. They did a great job! They were thorough and patient explaning everything to us. Checked out a few additional concerns for us as well. Thanks team! Great job!

Paid $400–600Reasonable priceWater heater repair
Randy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great communication, offered great support and did a perfect repair. M. D. Plumbing is an outstanding company to do call whenever you need that extra help. I Highly recommend them - you will not be disappointed.

Paid $400–500Reasonable priceWater heater repair
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matt and Slava came out and replaced the expansion tank. We’re quick and professional. Did a great job explaining work that needed to be done and additional insight. Highly recommend!

Water heater repair
scott12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★

On time and good communication prior to arrival. Felt like this service was done well but slightly overpriced.

Paid $300–400OverpricedWater heater repair
James4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Matthew was awesome! He was able to solve my problem I was having with my water heater that I have had issues with for months. I really appreciate his courteous and professional demeanor and will be calling him for all of my plumbing needs. Thank you Matthew for your knowledge and getting my water heater issues resolved!

Paid $300–400Reasonable priceWater heater repair
Amelia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Two service technicians talked to me throughout their visit before taking action to ensure I knew what my options were and what I was agreeing to. They were knowledgeable and helpful the entire time, so I will reach out to them for all my related needs.

Paid $1,000+Reasonable pricePlumbing leak detectionWater heater repair
Tom8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Water heater repaired

Paid $200–300Reasonable priceWater heater repair
Lina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My technicians Slava and Eli did great. They basically made lemonade out of a big lemon. I am absolutely happy with the service they provided and would hire them again HOWEVER, when I called at 2am, I needed an emergency repair early that morning (a very active pipe leak, with water going into my wall and in a…

Paid $400–500Reasonable priceWater heater repair
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Another great experience with MD Plumbing. My technicians, John and Eli, did a great job fixing my tankless hot water heater, explained my options going forward, and documented the work done. Highly recommend!

Water heater repair
Heidi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and excellent work

Faucet repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Tayler8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

M.D. plumbing is absolutely fantastic! We have used them several times because my parents themselves had such a wonderful experience with them as well. They are not only responsive and quick to help us in a bind when our hot water heater has decided to quit working on a cool evening but have been nothing short of…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Ashley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

MD installed my tankless water heater several years ago. I have since called them for all my plumbing needs.

Faucet repairWater heater repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Marlon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, unlike the other plumbers that I tried to hire, they gave honest, accurate information and got the job done quickly.

Water heater repair+ Responsiveness+ Punctuality+ Quality
JosephLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $1,000+Not sureWater heater repair
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionGeneral repairsPlumbing services+ Responsiveness+ Punctuality+ Quality

Price

$774+54% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 4%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection62$205–$630
Plumbing pipe repair57$353–$1.4k
Toilet repair56$239–$680
Drain cleaning43$248–$593
Water heater installation37$1.2k–$2.5k
Faucet repair29$228–$585
Plumbing services27—
Plumbing leak repair25$248–$793

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