Bionca Griffin5 reviewsTotal number of Google reviews Bionca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google1000/10 Highly Recommend!!!!
- Price assessment: Great price
M.L. Johnson Roadside Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 144 towing servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 48 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
Oct 2026latest review
M.L. Johnson Roadside Service at a glance
Customers consistently highlight punctual arrivals, professional conduct, and affordable pricing for towing, tire changes, and battery jumps. Reviewers appreciate proactive communication regarding arrival times and the careful handling of vehicles. The business maintains a perfect five-star rating from forty-eight reviews, with the owner responding to ninety-two percent of feedback. No recurring criticisms appear in the provided excerpts.
- Google rating: 5.0 out of 5 from 48 reviews (100% five-star).
- Reviews on this page: 48 Google reviews (39 with written comments, 2 with photos).
- Owner responses: the business replied to 92% of reviews.
- Most recent review: October 2, 2026.
- Service: Towing Service serving Reading, Ohio.
Data from Google, last updated November 2, 2026.
Score profile vs other towing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.M.L. Johnson Roadside Service: 98/100 on this factor. Category median: 91.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.M.L. Johnson Roadside Service: 95/100 on this factor. Category median: 87.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.M.L. Johnson Roadside Service: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.M.L. Johnson Roadside Service: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.M.L. Johnson Roadside Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
–
Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
- 5 stars48100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
- Praise7899%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Speed & response1924%
- Staff & attitude1823%
- Price & value1316%
- Would recommend1316%
- Quality & results1013%
- Honesty & trust45%
- Communication23%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great service fast and quick will use this service again”
“Great people and service and great pricing they were patient and very polite I highly recommend them!”
“To manually get it in neutral an load it out of my garage really reasonable Price as I was quoted 100 by other tow companies give him a A+”
“If in need for help I would definitely recommend them!”
“Fast service smooth recovery nice customer service and a brother a all around amazing service”
“very reliable and professional and always arrive at the time stated”
“He was very professional, kept me updated, and answered the phone on a timely manner.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired M.L. Johnson Roadside Service for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Darnasia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Great people and service and great pricing they were patient and very polite I highly recommend them!you won’t be disappointed.
Mystie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Awesome! I can see why they have five stars. For someone that has anxiety, I greatly appreciated them letting me know they were behind, on their way, when the car got there and included a picture, GREAT COMMUNICATION I wish all companies that service the public did this.
Elgoog1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very professional young man! All around handyman if you ask me! Whether you need a tow. Tire change. Battery jump , etc etc... He's the guy! Great job brother 🙏. We truly appreciate you and the services your company offers!
Rome1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very nice guy. Handles your property with care and professionalism! Very helpful and outgoing!
Jennie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They have always shown up within the given time frame, sometimes earlier than expected. Very reliable, I've used them multiple times.
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
What a nice guy , today I locked my keys in the car and they were able to get the job done. Quick arrival and affordable prices. I definitely would recommend .
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 14 | — |
| Car lockouts | 4 | — |
| Battery service | 2 | — |
| Tire change | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 48 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Darnasia Chandler2 reviewsTotal number of Google reviews Darnasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people and service and great pricing they were patient and very polite I highly recommend them!you won’t be disappointed.
makayla babineaux1 reviewTotal number of Google reviews makayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Mystie Morning4 reviewsTotal number of Google reviews Mystie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome! I can see why they have five stars. For someone that has anxiety, I greatly appreciated them letting me know they were behind, on their way, when the car got there and included a picture, GREAT COMMUNICATION I wish all companies that service the public did this.
Elgoog Tnuocca1 reviewTotal number of Google reviews Elgoog has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional young man! All around handyman if you ask me! Whether you need a tow. Tire change. Battery jump , etc etc... He's the guy! Great job brother 🙏. We truly appreciate you and the services your company offers!
Response from the owner · 2 years ago
Thank You For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Rome glossa10001 reviewTotal number of Google reviews Rome has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice guy. Handles your property with care and professionalism! Very helpful and outgoing!
Response from the owner · 2 years ago
Thanks For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Jennie Mac3 reviewsTotal number of Google reviews Jennie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey have always shown up within the given time frame, sometimes earlier than expected. Very reliable, I've used them multiple times.
Response from the owner · 2 years ago
Thank You For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Glossa 10007 reviewsTotal number of Google reviews Glossa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery great customer service! Reliable and well respectable human being!
Response from the owner · 2 years ago
Thank You For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Kelci Lee1 reviewTotal number of Google reviews Kelci has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service fast and quick will use this service again
Response from the owner · 2 years ago
Thank You For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Charles Mason1 reviewTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWhat a nice guy , today I locked my keys in the car and they were able to get the job done. Quick arrival and affordable prices. I definitely would recommend .
Response from the owner · 2 years ago
Thank You For Taking The Time To Leave Us A Review An We Truly Appreciate Your Business
Business details
- Phone: (513) 908-2307
- Website: mljohnsonroadsideservice.com
- Service area: Reading, OH