Experts Reviews · Company report
Mac's Complete Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%81+5.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Mac's Complete Auto Repair

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 119 tire repair shops · 5.0★ from 506 Google reviews

Report card

Percentile vs other tire repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mac's Complete Auto Repair is better than 95% of tire repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mac's Complete Auto Repair is better than 93% of tire repair shops.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mac's Complete Auto Repair is better than 100% of tire repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mac's Complete Auto Repair is better than 100% of tire repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mac's Complete Auto Repair is better than 100% of tire repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mac's Complete Auto Repair is better than 81% of tire repair shops.A
81

Reviews for your job

Customers hired Mac's Complete Auto Repair for 8 kinds of job.

Mac's Complete Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 55
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Brakes”

Mikhail5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I like this company; everything was fast and professional. I especially like their custom of sending detailed information about my car by email after each visit.

Great priceAuto maintenanceBrakesSteering & suspension repair
MarcoLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Took my Tundra in and was it taken care of by Mac and his crew. He diagnosed and explained everything that they saw needed attention. We were able to schedule a day where it could all be done same day. I appreciate their hard work in making sure my truck keeps running strong. I’ll be bringing all my vehicles here.

Reasonable priceBrakes
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I am very happy with Mac's service. Mac and the staff are very friendly and knowledgeable. Everything is always explained to me for all my car needs. Thank you, Mac!

BatteryBrakesGeneral repairs & maintenance
Adel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent service and best possible charges. About 30% below dealer prices with faster service. Dealer estimated repair was 4 weeks and here they completed it in less than 4 days. Come here for all your auto needs.

BrakesAuto engine diagnosticElectrical repair+ Punctuality+ Quality+ Professionalism
Brandon16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly, honest and great customer service. Will recommend to anyone I know who needs auto repairs.

Air & cabin filter replacementBrakesWiper blade installation
Brian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very glad I went to Mac's! They're honest, experienced and do athorough job. I like how they take photos of hard to access areas of concern, so you can see what they're talking about. And they always keep a clean shop, that says a lot!

Auto brake repairAuto brake replacementBrakes
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brought my classic car to Mac's to make it fully AZ summer ready. Detroit in the 60's did not plan for AZ high tems when making cars. They listened to me and my concerns and gave me an honest opinion to do the job and keep the car looking great. They did a great job and I'm going back to them soon tighten up the…

Auto brake repairAuto maintenanceBrakes
Connor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Macs great, made it very easy to fix my Jeep! Running better than it was before! Will be returning for future service.

BrakesEngine repairAuto engine tuning
AnnMariah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I absolutely love working with Mac and his team. They always so helpful in making sure things are completed successfully. As well as informing me throughly about the repair or future expectations! Do not hesitate to use them you won’t regret it !!!

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
ShawnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Most thorough, most professional, best auto’s service I have ever had. The transparency and care comes second to none!

Air & cabin filter replacementAuto brake repairBrakes
Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mac and his team are amazing at what they do. They are caring, extremely knowledgeable and go above and beyond to ensure their customers get a fantastic and thorough experience. I would highly recommend this shop, especially if you have a hybrid! My Prius is happy and I have found my go-to mechanic! Thank you Mac!

BrakesEngine repair
Dijan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Honesty is key when it comes to car repair, you know how it is , you take your car for oil change and you end up with a scary recommendations that pushes you to accept and pay , anyway Mac won’t do that unless it’s necessary. Prices are fair , work is solid, go there with confidence.

A/C installation & repairAir & cabin filter replacementAuto battery replacement
Jasmine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I came to Mac’s to have my brakes fixed properly and the work they did to have them fixed were superb. I appreciated the professionalism and quick amount of time it took to have the work completed. I highly recommend Mac’s to all of my friends looking for auto repairs.

Brakes+ Quality
Larana4 years ago★★★★★

Rating only, no written review.

Auto battery replacementBatteryBrakes
34 years ago★★★★★

Rating only, no written review.

BrakesOil changeAuto engine tuning
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesAuto engine diagnostic
Cody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto maintenanceBrakesOil change
Winona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Quality+ Professionalism+ Value
Ryan5 years ago★★★★★

Rating only, no written review.

BrakesAuto engine diagnosticOil change+ Quality+ Value
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
BrandonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
loai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceSteering & suspension repair+ Punctuality+ Quality+ Professionalism
michaelLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 1%Not sure 6%

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