Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Customers frequently praise the company's punctuality, technical knowledge, and clear communication during installations and repairs for security, audio, and network systems. Positive feedback highlights responsive support and thorough explanations of equipment operation. However, lower-rated reviews cite issues with billing discrepancies, poor follow-through on completed work, and unsafe driving behavior by company vehicles.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
130 Google reviews we collected
Phrases our text analysis found in 105 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 105 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Pete with the security side is so efficient and friendly.”
“They might have been decent a few years ago but they are rude and charge obscene prices.”
“prompt, professional, and quickly identified and solved the problem.”
“Fantastic experience, pete was great to work with as well as Ivan!”
“No wonder they have a slew of terrible reviews as of late.”
“Very happy with the service and would definitely recommend them.”
“He installed our new control system, connected everything and explained it's operation.”
“an did a great job of replacing our obsolete equipment and spending a great deal of time calibrating everything and making sure all apps including con…”
“…ng an honest one star review - and because we complained about his over charging and his lack of follow up he blames us.…”
“I highly recommend Macauley for their fair, honest, and prompt service, and it's clear they really care for their customers.”
praise complaint · found by our text analysis, Google review wording unchanged.
Macaughley always comes thru. Pete with the security side is so efficient and friendly. Highly recommend.
Super knowledgeable and helpful. Pete helped us get set up and made extra effort to get the type of service we needed.
Wonderful service by Pete King setting up alarm. He explained how it works thoroughly.
Great service from start to finish! prompt, professional, and quickly identified and solved the problem. Very happy with the service and would definitely recommend them.
Pete was outstanding! He was very knowledgeable, efficient and made sure we covered everything we needed. Outstanding experience.
Ivan is a very good and professional technician. He installed our new control system, connected everything and explained it's operation. A big thank you Ivan.
4.8 ★★★★★ 130 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
He was very helpful and polite. Good work.
Thank you Kumar for your business. Its appreciated.
Macaughley always comes thru. Pete with the security side is so efficient and friendly. Highly recommend.
Thanks so much Jenny. We appreciate your continued business.
Pete was great and got our system back up quickly.
Thank you, sir. I'm glad we were able to get you back up quickly.
Super knowledgeable and helpful. Pete helped us get set up and made extra effort to get the type of service we needed.
Thank you for your business and your kind words Meredith.
Wonderful service by Pete King setting up alarm. He explained how it works thoroughly.
Thank you for your business and your kind words Marjorie.
Great service from start to finish! prompt, professional, and quickly identified and solved the problem. Very happy with the service and would definitely recommend them.
Thank you, JonAnn. We appreciate your business and taking the time out of your day for this review.
Pete King is great in the security division!
Thank you, Richie, for the kind words and your business.
Pete was outstanding! He was very knowledgeable, efficient and made sure we covered everything we needed. Outstanding experience.
Tami, we appreciate your business and kind words.
Ivan is a very good and professional technician. He installed our new control system, connected everything and explained it's operation. A big thank you Ivan.
Thank you, Stephan, for the business and kind words.
Pete came to our house and did an outstanding job. Answered all the questions made sure the 5 systems were up and running as well replace the bad sensors. He was friendly and would highly recommend them and their crew. Thank you.
Thank you, Jake. We appreciate your kind words and business.
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
