House cleaning service · Lake Alfred, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★45 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers rate the service five stars based on forty-five reviews, with the owner responding to every comment. Reviewers consistently highlight punctuality, thorough attention to detail in deep cleaning, and fair pricing. Common themes include professional communication, reliable scheduling, and leaving homes spotless without strong chemical odors. No recurring criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
Reviews on this page: 45 Google reviews (40 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 7, 2026.
Service: Apartment Cleaning Service serving Lake Alfred, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Maddy's On Point! cleaning service: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Maddy's On Point! cleaning service: 96/100 on this factor. Category median: 94.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Maddy's On Point! cleaning service: 98/100 on this factor. Category median: 95.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Maddy's On Point! cleaning service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Maddy's On Point! cleaning service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars45100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
99%praise
Praise7299%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1825%
Would recommend1723%
Staff & attitude1622%
Honesty & trust912%
Speed & response811%
Communication34%
Price & value23%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Incredibly thorough, I'm so happy with the results!”
“Highly recommend this service if you’re looking for thorough, thoughtful, and reliable cleaners.”
“We have been in our home for 10 years with small children so our house really needed a nice deep cleaning.”
“Quality and responsibility, but above all, very reliable!”
“They arrived promptly and took so much time and care while cleaning.”
“They were also super nice and really easy to work with.”
“Will continue to use them worth every penny!”
People customers mention
Oscar6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Maddy's On Point! cleaning service for 5 kinds of job. Pick one to see what they paid and said.
AAmal2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Maddy’s Cleaning went above and beyond for our deep cleaning. We have been in our home for 10 years with small children so our house really needed a nice deep cleaning. They arrived promptly and took so much time and care while cleaning. My house has never looked and smelled so amazing! I will definitely continue to use Maddy’s cleaning services!
LLeah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Incredibly thorough, I'm so happy with the results! I will definitely be a repeat customer!!
JJanet3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This was my first time using a cleaning service which my neighbor raved about and we were very happy with our decision. Thank you Maddy for doing an excellent job cleaning my house. As soon as we walked in our home after our trip it felt great coming home to a clean home. All the cabinets, appliances, windows and…
OOdaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Súper complacidos con el servicio. Calidad y responsabilidad pero sobre todo muy confiables!
Recomendados 100%
MMaymeLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
On point cleaning is right!!! Maddy’s cleaning service did an outstanding job! Im a property mgr and I needed a move in cleaning kinda last minute and they accommodated my request and went above and beyond to do an amazing job! I will definitely use them again!
KKeriLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Maddy and team came to my home for a deep clean and they did such an incredible job. Everything looks spotless and so refreshed, and they were really thoughtful with all of my belongings. They paid attention to every little detail, and handled everything with such professionalism.
They were also super nice and…
Maddy’s Cleaning went above and beyond for our deep cleaning. We have been in our home for 10 years with small children so our house really needed a nice deep cleaning. They arrived promptly and took so much time and care while cleaning. My house has never looked and smelled so amazing! I will definitely continue to use Maddy’s cleaning services!
Response from the owner · 4 months ago
Thank you for sharing your experience we appreciate your support and feedback.
L
Leah Thornton2 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
This was my first time using a cleaning service which my neighbor raved about and we were very happy with our decision. Thank you Maddy for doing an excellent job cleaning my house. As soon as we walked in our home after our trip it felt great coming home to a clean home. All the cabinets, appliances, windows and floors were sparkling! Yes we will be calling you soon !
Response from the owner · 7 months ago
Thank you for sharing your experience with us we really appreciate your feedback.
O
Oda GuzmanLocal Guide · 23 reviewsiTotal number of Google reviews Oda has written across all businesses on Google Maps, not just this one.
On point cleaning is right!!! Maddy’s cleaning service did an outstanding job! Im a property mgr and I needed a move in cleaning kinda last minute and they accommodated my request and went above and beyond to do an amazing job! I will definitely use them again!
Response from the owner · 10 months ago
Always a pleasure. We are focused on making sure that our clients are happy with the end result.
Thank you for your support
K
Keri PacellaLocal Guide · 20 reviewsiTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
Maddy and team came to my home for a deep clean and they did such an incredible job. Everything looks spotless and so refreshed, and they were really thoughtful with all of my belongings. They paid attention to every little detail, and handled everything with such professionalism.
They were also super nice and really easy to work with. The whole experience felt comfortable and straightforward from start to finish. I’m honestly so happy with how everything turned out.
Highly recommend this service if you’re looking for thorough, thoughtful, and reliable cleaners. They truly went above and beyond!
Response from the owner · 11 months ago
Thank you for your support 👍 We are happy to help.
P
Pj Hicks7 reviewsiTotal number of Google reviews Pj has written across all businesses on Google Maps, not just this one.
Maddy and Oscar are fantastic and give new meaning to deep clean! They gave my home a facelift that was beyond my expectations. Nothing was overlooked and their attention to detail was impressive. This was my first time using this dynamic duo and will now use every two weeks. If you are looking for service, please call Maddy you will not be disappointed.
Response from the owner · a year ago
We are happy and thankful every day for being able to give our best in every home we visit . thank you for your support .
N
Neha Agarwal1 reviewiTotal number of Google reviews Neha has written across all businesses on Google Maps, not just this one.
Maddy and Oscar are a fantastic team! They’re kind, hardworking, and left our home sparkling clean. You can tell they take pride in their work. So grateful for their help—highly recommend!
Response from the owner · a year ago
Thank you for your trust and support
C
Charles14 reviewsiTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
