Window treatment store · Norman, OK · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 20 window treatment installersiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★91 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Made in the Shade five out of five stars based on ninety-one reviews, noting that the owner replies to ninety-eight percent of feedback. Customers frequently describe the store as punctual and communicative, highlighting quick scheduling, prompt order fulfillment, and professional installation of various window treatments. Recurring themes include helpful guidance in selecting styles and colors, as well as the high quality of the final products. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 91 reviews (100% five-star).
Reviews on this page: 91 Google reviews (84 with written comments, 12 with photos).
Owner responses: the business replied to 98% of reviews.
Score profile vs other window treatment installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
Made in the ShadeWindow Treatment Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Made in the Shade: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Made in the Shade: 99/100 on this factor. Category median: 95.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Made in the Shade: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 65.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
5.0of 5
5 stars91100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
100%praise
Praise170100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4828%
Speed & response3319%
Would recommend3219%
Quality & results3118%
Communication169%
Price & value64%
Honesty & trust42%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zach did a professional and thorough job on the installation.”
“Brent was incredibly responsive, knowledgeable, and easy to work with throughout the entire process.”
“I would absolutely use Made in the Shade again and highly recommend him!”
“I love the shades I got from Brent - great experience start to finish.”
“Brent was great to work with to choose the right style and color and he communicated everything I needed to know and expect about the process.”
“And all of this was delivered at a reasonable price.”
“Just honest, trustworthy and above board dealings from the start to the finished product.”
People customers mention
Brent24 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
danielle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great experience! Brent was super quick getting me on the schedule. We found what we needed and they arrived in a few weeks! Zack was awesome with a quick install and finished product is fantastic! Will call again for our next project!
Jane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We love the roller shades from Made in the Shade. They did a fantastic job and they look great. So easy to operate.
DanielLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The new blinds from Made in the Shade were the true finishing touch to make my space feel sophisticated and modern. Brent was great to work with to choose the right style and color and he communicated everything I needed to know and expect about the process. Zach did a professional and thorough job on the…
Tenille4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brent with Made in the Shade was fantastic from start to finish. My project wasn’t exactly your typical window treatment job, I already had drapes for my new home but needed heavy-duty custom curtain rods for both my living room and kitchen, along with roller shades.
Brent was incredibly responsive, knowledgeable,…
Mary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quick response to my appointment request. Order arrived and was installed immediately. Product was beautiful and fit perfectly. Would highly recommend!
Julie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience with Made in the Shade! Brent replied promptly to our request for an appointment and he was really helpful with shade selection. The shades arrived sooner than expected and were expertly installed. Thank you!
Great experience! Brent was super quick getting me on the schedule. We found what we needed and they arrived in a few weeks! Zack was awesome with a quick install and finished product is fantastic! Will call again for our next project!
Response from the owner · 3 days ago
Thank you, Danielle. We're glad Brent scheduled you quickly, the items arrived in a few weeks, and Zack completed a speedy install with a fantastic result. Thanks again for sharing, we look forward to helping with your next project.
Jane Hightower1 reviewiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
We love the roller shades from Made in the Shade. They did a fantastic job and they look great. So easy to operate.
Response from the owner · 2 weeks ago
Jane, we're delighted your roller shades look great and operate so easily. Knowing they fit well in your home makes our day. Thank you for sharing your positive feedback.
Amber Niblett4 reviewsiTotal number of Google reviews Amber has written across all businesses on Google Maps, not just this one.
Amber, we are thrilled the shades look great and that you are happy with them. Thank you for taking a moment to share your feedback. We appreciate it and hope to assist with any future window needs.
DanielLocal Guide · 17 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
The new blinds from Made in the Shade were the true finishing touch to make my space feel sophisticated and modern. Brent was great to work with to choose the right style and color and he communicated everything I needed to know and expect about the process. Zach did a professional and thorough job on the installation. I couldn’t be more happy with the results.
Response from the owner · 3 weeks ago
Daniel, thank you for the fantastic review. We are so pleased Brent helped you choose the right style and color, and that Zach’s installation went smoothly. It means a lot to hear the blinds completed your space and that you are so happy with the results. We appreciate your feedback.
Tenille Rios4 reviewsiTotal number of Google reviews Tenille has written across all businesses on Google Maps, not just this one.
Brent with Made in the Shade was fantastic from start to finish. My project wasn’t exactly your typical window treatment job, I already had drapes for my new home but needed heavy-duty custom curtain rods for both my living room and kitchen, along with roller shades.
Brent was incredibly responsive, knowledgeable, and easy to work with throughout the entire process. Before finding him, I had contacted multiple other companies and simply did not receive the same level of service, responsiveness, or confidence that I experienced with Brent.
It is so refreshing to work with someone who communicates well, understands what you’re trying to accomplish, and makes the entire process easy.
Hire Brent! You will have no regrets. I would absolutely use Made in the Shade again and highly recommend him!
Mary Coley6 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Quick response to my appointment request. Order arrived and was installed immediately. Product was beautiful and fit perfectly. Would highly recommend!
Response from the owner · 2 months ago
Thank you, Mary — we’re thrilled to hear the appointment, installation, and product all exceeded your expectations. It’s wonderful to know the piece fit perfectly and you’d recommend us. We appreciate your feedback and look forward to helping you again in the future.
Julie Bramble12 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
We had a great experience with Made in the Shade! Brent replied promptly to our request for an appointment and he was really helpful with shade selection. The shades arrived sooner than expected and were expertly installed. Thank you!
Response from the owner · 2 months ago
Thank you for the wonderful 5-star review, Julie. We’re glad Brent was prompt and helpful with your shade selection and that the shades arrived early and were installed to your satisfaction. We appreciate your feedback and look forward to helping you again in the future.
Bryan Disch9 reviewsiTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Incredible experience from start to finish with Brent. Bought a new home and contacted him and he was out promptly and on time to offer suggestions and show me products promptly. He has a large selection of blinds, shades, shutters, and on hand samples to see fabrics and things to match any aesthetic you could imagine. But that’s just the first part, the real impressive part was the install. Incredibly professional and quick. He measured, leveled, and made sure the window treatments looked amazing. You won’t regret going with this company.
Response from the owner · 2 months ago
Thank you, Bryan! We're so glad to hear about your incredible experience with Brent and our selection of products. It's wonderful to know that the installation met your expectations as well. We appreciate your kind words and support!
Kathryn Simms12 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Brent was extremely knowledgeable and professional to deal with. No surprises. Just honest, trustworthy and above board dealings from the start to the finished product. We are extremely happy with everything about Brent and his company, Made In The Shade.
Response from the owner · 3 months ago
Thank you so much for your wonderful review, Beverly & Wayne. We're thrilled Brent and Made In The Shade exceeded your expectations with honest, professional service and a quality finished product. We'll be sure to pass along your kind words to Brent and the team. We appreciate your trust and recommendation.
