HVAC contractor · Sunnyvale, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 113 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 55%
5.0★★★★★121 Google reviews · 22 photos
98%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$1.2ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Made Simple Heating and Air five stars based on 121 reviews, noting that the owner replies to all feedback. Customers frequently highlight punctuality, clear communication, and fair pricing for services including AC repairs, furnace installations, and heat pump conversions. Recurring themes describe technicians as knowledgeable and efficient, often resolving complex issues quickly. One criticism mentions a missed follow-up visit regarding a thermostat installation, though the unit functioned correctly after a third visit.
Google rating: 5.0 out of 5 from 121 reviews (98% five-star).
Reviews on this page: 121 Google reviews (110 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Made Simple Heating And AirHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Made Simple Heating And Air: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Made Simple Heating And Air: 93/100 on this factor. Category median: 93.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Made Simple Heating And Air: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Made Simple Heating And Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Made Simple Heating And Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Made Simple Heating And Air: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
121 Google reviews we collected
5.0of 5
5 stars11898%
4 stars22%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
99%praise
Praise32499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2150%
Reasonable1945%
Overpriced00%
Not sure25%
$1.2k+274% vs typical HVAC contractors
Middle half of what 25 customers paid ($463–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6821%
Staff & attitude6119%
Quality & results5617%
Would recommend5617%
Price & value3210%
Communication289%
Honesty & trust258%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was punctual, had great communication throughout the process, and quickly diagnosed and fixed the issue with our AC.”
“Not only was the workmanship great, their communication and level of service and professionalism was exceptional.”
“They fixed everything: reinstalled my upstairs air handler, fixed/cleaned up installation across the house, flushed the system and rebalanced everything, etc.”
“I highly recommend Cesar and Made Simple HVAC to anyone in the Campbell area looking for reliable HVAC service.”
“Removed all the old, found the holes and replaced with all new ducts for a great price!”
“The entire team was professional, responsive, and easy to work with.”
“Our project was in San Francisco, and finding a trustworthy contractor can be challenging, but Made Simple Heating & Air exceeded our expectations.”
People customers mention
Servando23 reviews
Cesar9 reviews
Sonny4 reviews
Jose4 reviews
Henry4 reviews
Francisco3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Made Simple Heating And Air for 8 kinds of job. Pick one to see what they paid and said.
KkunalLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Best in terms of price point, no questions. Giving 4 stars since I had 2 appointments for the AC installation, and they couldn’t install the thermostat properly. It worked fine after the third visit.
There was a courtesy visit scheduled for a week later, but that never happened.
Paid $2,000+Reasonable priceInstall AC
SSheela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Sonny , Jorge and their team did an excellent job of installing Bryant furnace and heatpump system. Good communications, clean work. I recommend them to anyone.
Paid $2,000+Reasonable priceHeating system installationInstall thermostatHVAC duct & vent installation
IIzabel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Made Simple assisted me with an appointment duper quickly. I thought I would have to wait a week but they got me in practically the next day. Servando, Cesar, and all their team were exceptional when helping me repair my unit. I will definitely be recommending them to my friends and family!
Paid $1–100Great priceHVAC system repair
CCecilia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Henry and his team did an excellent job to install a brand new AC system, they are truly amazing professionals with very good attitude and knowledge, we are glad they finally solved our long lasting problems.
Paid $1,000+Reasonable priceInstall AC
JJay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Immediate response confirmed by text. ETA with vehicle tracking. Arrived early. Diagnosed quickly. Great!
Paid $1–100Great priceHVAC system repair
DDavid9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I was able to schedule an appointment and within few hour a technician knocked my door. This was really amazing taking into consideration it was in the middle of heatwave weather.
Servando inspected the AC and fixed the problem in 30 min. It was amazing! Everything was within budget though we did not discussed…
As a maintenance for an apparent complex its always good to be able to depend on people to do the job right and both Julio and Chente today were great . Professional and got the job done
Services: Install AC
Response from the owner · 4 days ago
Tony, thank you so much for the kind words, and we're glad Julio and Chente could make today's maintenance visit smooth for you. Dependable, professional work on a complex property is exactly what we aim for, so hearing that it was done right means a lot to our whole team. We appreciate you trusting us with your building and hope to be back to keep everything running well.
- Servando, Made Simple Heating & Air, Inc.
E
Elizabeth ChaLocal Guide · 14 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Made Simple were absolute lifesavers. I hired Made Simple to take over a heat pump installation botched by another installer. After over a year, we were left with a system that not only didn't work properly but also wasn't able to pass HERS testing and city inspection (3 failed tests and expired permit). They came multiple times to assess the entire situation before giving me a quote and assuring me they could fix the system, get it to pass HERS testing, and complete the permit. They also agreed to take over responsibility for the system.
They fully delivered on all those promises. They fixed everything: reinstalled my upstairs air handler, fixed/cleaned up installation across the house, flushed the system and rebalanced everything, etc.. They installed new returns and provided detailed photos to show before/after. They passed the HERS test and got my expired permit sorted out and closed.
Not only was the workmanship great, their communication and level of service and professionalism was exceptional. Having worked with ~10 different contractors across various home projects (GCs, painters, HVAC, electricians, plumbers, and more), Made Simple went far and beyond anyone else I've hired. If you need HVAC work done right, look no further.
Price assessment: Reasonable price
Price: $2,000+
Services: HVAC system repair, HVAC system maintenance, HVAC duct & vent repair, HVAC duct & vent installation
Response from the owner · 3 weeks ago
Elizabeth, thank you so much for this wonderful review and for trusting us to fix what was left broken by the previous installer. We're truly grateful that we could deliver on our promises to get your system working properly, pass the HERS test, and navigate the permit issues to get everything closed out. Your kind words about our workmanship and communication mean the world to us, and we're honored that Made Simple stood out among all the contractors you've worked with. We look forward to serving you for years to come with any future HVAC needs.
- Servando, Made Simple Heating & Air, Inc.
L
Lily Hsu1 reviewiTotal number of Google reviews Lily has written across all businesses on Google Maps, not just this one.
Thank you so much, Lily, for taking the time to leave us this wonderful review. We're thrilled to hear that you're happy with the work we did for you. Your satisfaction means everything to us, and we truly appreciate you choosing Made Simple Heating & Air for your HVAC needs. We look forward to serving you again whenever you need us.
- Servando, Made Simple Heating & Air, Inc.
L
LShieh8881 reviewiTotal number of Google reviews LShieh888 has written across all businesses on Google Maps, not just this one.
Thanks so much, LShieh888 — we really appreciate the kind words. We’re glad our team was able to fix the problem quickly and keep things professional for you. Thanks again for choosing Made Simple Heating & Air, and we’d be happy to help whenever you need us again.
G
Gerardo Orozco3 reviewsiTotal number of Google reviews Gerardo has written across all businesses on Google Maps, not just this one.
Cesar from Made Simple HVAC was excellent. My landlord sent him over to our home in Campbell, CA, and I’m glad they did. He was punctual, had great communication throughout the process, and quickly diagnosed and fixed the issue with our AC. He was knowledgeable, efficient, and made the whole experience easy. I highly recommend Cesar and Made Simple HVAC to anyone in the Campbell area looking for reliable HVAC service.
Price assessment: Not sure
Services: HVAC system repair
Response from the owner · 3 months ago
Gerardo, thank you so much for the kind words and for recommending Cesar and Made Simple Heating & Air. We’re glad he was punctual, communicated clearly, and got your AC issue diagnosed and fixed quickly in Campbell. We appreciate you taking the time to share your experience and hope to help you again whenever you need us.
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kunal salujaLocal Guide · 27 reviewsiTotal number of Google reviews kunal has written across all businesses on Google Maps, not just this one.
Best in terms of price point, no questions. Giving 4 stars since I had 2 appointments for the AC installation, and they couldn’t install the thermostat properly. It worked fine after the third visit.
There was a courtesy visit scheduled for a week later, but that never happened.
Price assessment: Reasonable price
Price: $2,000+
Services: Install AC
Response from the owner · 3 months ago
Thanks, Kunal, for the kind words and for highlighting our price point. We’re glad the AC installation was completed and appreciate you pointing out the thermostat and follow-up visit issues, as that’s not the experience we want to deliver. We’ll use this feedback to improve, and we’d be happy to help again if you need anything in the future.
S
Sheela Mallick2 reviewsiTotal number of Google reviews Sheela has written across all businesses on Google Maps, not just this one.
Sonny , Jorge and their team did an excellent job of installing Bryant furnace and heatpump system. Good communications, clean work. I recommend them to anyone.
Thank you, Sheela, for the wonderful review and recommendation. We’re glad to hear Sonny, Jorge, and the team delivered a clean install and kept communication clear throughout your Bryant furnace and heat pump system installation. We truly appreciate your support and hope to help again whenever you need us.
V
Vandana Kohli2 reviewsiTotal number of Google reviews Vandana has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Made Simple Heating & Air from start to finish. The entire team was professional, responsive, and easy to work with. Communication was clear, timelines were met, and the whole process was seamless.
A special thank you to Cesar and Servando, who were incredibly helpful, attentive, and a pleasure to work with throughout the project.
Our project was in San Francisco, and finding a trustworthy contractor can be challenging, but Made Simple Heating & Air exceeded our expectations. We felt informed, comfortable, and confident every step of the way.
Highly recommend!
Response from the owner · 4 months ago
Thank you, Vandana, for the kind words and for trusting Made Simple Heating & Air with your project in San Francisco. We’re so glad to hear the communication was clear, timelines were met, and that Cesar and Servando made the experience feel seamless and comfortable. We truly appreciate the recommendation and would be happy to help again anytime you need us.
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Paul Portmann2 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Amazing, quick service! Very friendly to deal with.
Response from the owner · 4 months ago
Thank you for your kind review! We're so glad you had a great experience with our team. Providing fast, reliable HVAC service and friendly customer care is always our goal. We truly appreciate you choosing Made Simple Heating & Air and look forward to helping you with your heating, air conditioning, and indoor comfort needs in the future!
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Ted Lee1 reviewiTotal number of Google reviews Ted has written across all businesses on Google Maps, not just this one.
Servando was great. Super helpful, informative, friendly, and quick. Our AC unit had broken down, and Servando quickly fixed it.
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you, Ted, for the kind words and 5-star review. We’re glad Servando was able to quickly get your AC unit back up and running while being helpful, informative, and friendly throughout the visit. We appreciate your support and hope to help you again whenever you need us.
