SarahLocal Guide · 313 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCool place for sure!
Madlin Marine LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%64+18.1Replies to reviews 8%80+6.6Craft & service penalty31−6.9Momentum penalty87−1.3Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 31 boat repair servicesPosition by Experts Score among all companies we track in this category. · better than 43%
4.7 ★★★★★ 61 Google reviews · 7 photos
92%five-star reviews
4.60★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
48%reviews answered by the owner
Aug 2026latest review
Madlin Marine LLC at a glance
Customers frequently cite fair pricing, friendly staff, and effective repairs for outboard motors and electronics, noting that the shop often resolves issues other businesses could not fix. Positive reviews highlight clear communication regarding work status and a willingness to assist with parts requests. However, a minority of low-star reviews report significant delays in service completion, lack of proactive contact during long wait times, and instances of missed appointments or billing disputes.
- Google rating: 4.7 out of 5 from 61 reviews (92% five-star).
- Reviews on this page: 61 Google reviews (53 with written comments, 4 with photos).
- Owner responses: the business replied to 48% of reviews.
- Most recent review: August 19, 2026.
- Service: Boat Repair Service serving Deer Park, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other boat repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Madlin Marine LLC: 74/100 on this factor. Category median: 74.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Madlin Marine LLC: 64/100 on this factor. Category median: 65.B
64
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Madlin Marine LLC: 31/100 on this factor. Category median: 80.D
31
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Madlin Marine LLC: 87/100 on this factor. Category median: 100.A
87
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Madlin Marine LLC: 80/100 on this factor. Category median: 49.A
80
Bar = this company · dark tick = category median.
Star ratings
61 Google reviews we collected
- 5 stars5692%
- 4 stars12%
- 3 stars00%
- 2 stars00%
- 1 star47%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
- Praise8895%
- Complaints55%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2224%
- Quality & results1819%
- Price & value1718%
- Honesty & trust1415%
- Speed & response1011%
- Would recommend89%
- Communication44%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cole and staff were exceptionally helpful, very courteous and fair price can't say enough about these guys.”
“…our boat after another company broke it but when we took it to him he fixed everything and found a fuel leak that we never knew existed and when we pu…”
“They sold us exactly the part we needed at a fair and reasonable price without trying to upsell us on products or services we didn’t need.”
“That level of honesty, helpfulness, and customer-focused service is hard to find these days.”
“Th staff was friendly, they knew what I needed and assisted me quickly.”
“Thank you Cole will recommend you always to anyone with a boat problem.”
“They were also good at communicating the status of their work.”
People customers mention
- Cole 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Madlin Marine LLC for 6 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Cole and staff were exceptionally helpful, very courteous and fair price can't say enough about these guys.We'll go back again if ever.I have another motor problem.Thank you Cole will recommend you always to anyone with a boat problem.
crisLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Super friendly, even with my odd request they helped me, had the part I needed in stock. Great folks
Rich1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
No one could fix our boat after another company broke it but when we took it to him he fixed everything and found a fuel leak that we never knew existed and when we put it in today it started first try. Amazing company that I definitely recommend!
Mallary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
We had a great experience. They sold us exactly the part we needed at a fair and reasonable price without trying to upsell us on products or services we didn’t need. While they do offer boat repair services, my husband has the skills and knowledge to handle the repair himself, and they completely respected that.…
Kenneth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Our older boat had a problem of randomly stalling for no reason. Cole was able to diagnose the problem and repair it and also serviced the rear unit and engine. They were friendly and thorough. They were also good at communicating the status of their work. Would recommend them.
PeteLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★
Worst business. I dropped off my boat, they told me 3 weeks. After six weeks, and no phone call I decided to pick it up. They said I owe them $163.00 because magically the did an inspection that same day. Crooks.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 4 | — |
| Engine repair | 3 | — |
| Boat trailer service | 2 | — |
| Tune-ups | 2 | — |
| Winterization | 2 | — |
| Water pump service | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 61 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jerry lang2 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCole and staff were exceptionally helpful, very courteous and fair price can't say enough about these guys.We'll go back again if ever.I have another motor problem.Thank you Cole will recommend you always to anyone with a boat problem.
Response from the owner · 3 months ago
Thanks, Jerry. Always a pleasure to work with you too!
cris bishopLocal Guide · 66 reviewsTotal number of Google reviews cris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper friendly, even with my odd request they helped me, had the part I needed in stock. Great folks
Response from the owner · 3 months ago
I'm glad we were able to help, Chris. Thanks for your review!
Rich GlitchX1 reviewTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo one could fix our boat after another company broke it but when we took it to him he fixed everything and found a fuel leak that we never knew existed and when we put it in today it started first try. Amazing company that I definitely recommend!
Response from the owner · 3 months ago
Thank you for taking the time to leave a review! We appreciate your business.
Mallary Grabb6 reviewsTotal number of Google reviews Mallary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience. They sold us exactly the part we needed at a fair and reasonable price without trying to upsell us on products or services we didn’t need. While they do offer boat repair services, my husband has the skills and knowledge to handle the repair himself, and they completely respected that. What really stood out was the customer service. When we discovered we needed a specialty tool to complete the job, Cole went above and beyond by allowing us to rent it instead of forcing us to buy one. That level of honesty, helpfulness, and customer-focused service is hard to find these days. If you’re looking for a boat company that is knowledgeable, fair, and genuinely helpful, we highly recommend them. Thanks again, Cody, for making the process easy and stress-free!
Response from the owner · 4 months ago
Thank you for sharing your positive experience! We’re glad to hear that you found the part you needed at a fair price and that our team respected your husband’s ability to handle the repair. Cole’s decision to offer the specialty tool for rent was indeed a gesture of our commitment to customer satisfaction. We appreciate your recommendation and hope to assist you again in the future!
Kenneth A Pfaff2 reviewsTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOur older boat had a problem of randomly stalling for no reason. Cole was able to diagnose the problem and repair it and also serviced the rear unit and engine. They were friendly and thorough. They were also good at communicating the status of their work. Would recommend them.
Response from the owner · 4 months ago
Thanks, Kenneth, for leaving a review. I appreciate your business and look forward to seeing you again soon.
Pete CoulterLocal Guide · 21 reviewsTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWorst business. I dropped off my boat, they told me 3 weeks. After six weeks, and no phone call I decided to pick it up. They said I owe them $163.00 because magically the did an inspection that same day. Crooks.
Response from the owner · 4 months ago
The schedule is a best guess and is dependent on the arrival of necessary parts and the completion of several pre-existing commitments to other customers. While I understand the timeline isn’t ideal, this system allows each repair to get the individual attention required to complete each job one at a time and to the best of our ability. The timing of your request for your boat after the inspection had concluded is coincidental, and I empathize with your frustration. We would appreciate the opportunity to further discuss the outcome of your inspection and hope to hear from you soon.
Olena Brickner6 reviewsTotal number of Google reviews Olena has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Jesse CrabbeLocal Guide · 155 reviewsTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys went way out of their way to help me in a jam. Thank you cole
TazLocal Guide · 37 reviewsTotal number of Google reviews Taz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service and reasonable prices!
Business details
- Address: 7929 N Market St, Spokane, WA 99217
- Phone: (509) 944-1088
- Website: madlinmarine.com
- Service area: Deer Park, WA