Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty96−0.4Momentum penalty49−5.1Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCOREMagic Plumbing Heating & Cooling
San Francisco, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 24 sump pump repair services · 4.9★ from 1,935 Google reviews
Report card
Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magic Plumbing Heating & Cooling is better than 81% of sump pump repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 65% of sump pump repair services.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magic Plumbing Heating & Cooling is better than 96% of sump pump repair services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magic Plumbing Heating & Cooling is better than 49% of sump pump repair services.C
49
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 34% of sump pump repair services.D
34
Reviews for your job
Customers hired Magic Plumbing Heating & Cooling for 8 kinds of job.
Magic Plumbing Heating & Cooling for a/c system maintenance
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “A/C system maintenance”
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Dennis from Magic Plumbing is very knowledgeable and proactive. He didn’t just do a maintenance check. He also taught me the things I need to do to make sure my hvac system runs properly and lasts for the long run.
A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Price
$767+61% vs typical sump pump repair services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 17%Reasonable 55%Overpriced 12%Not sure 17%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 269 | $248–$493 |
| Toilet repair | 152 | $248–$559 |
| Plumbing leak detection | 123 | $228–$542 |
| Plumbing pipe repair | 113 | $278–$1.2k |
| Water heater installation | 84 | $1.2k–$2.8k |
| Faucet repair | 74 | $228–$645 |
| Plumbing leak repair | 50 | $251–$654 |
| Water heater repair | 44 | $246–$706 |
