Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Magic Plumbing Heating & Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty96−0.4Momentum penalty50−5Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE

Magic Plumbing Heating & Cooling

San Francisco, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 14 sump pump repair services · 4.9★ from 1,935 Google reviews

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Report card

Percentile vs other sump pump repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magic Plumbing Heating & Cooling is better than 81% of sump pump repair services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 65% of sump pump repair services.B
65
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magic Plumbing Heating & Cooling is better than 96% of sump pump repair services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 100% of sump pump repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magic Plumbing Heating & Cooling is better than 50% of sump pump repair services.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Magic Plumbing Heating & Cooling is better than 34% of sump pump repair services.D
34

Reviews for your job

Customers hired Magic Plumbing Heating & Cooling for 8 kinds of job.

Magic Plumbing Heating & Cooling for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—

All 2 Google reviews tagged “Heating system maintenance”

Lynda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very responsive to an emergency situation. Communicative. Explained everything clearly. Pleasant and efficient service.

Water heater repairHeating system maintenance+ Responsiveness+ Quality
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Adam arrived on time and quickly assessed the condition of my 12 year old water heater recommending replacement. He returned in less than an hour with a new unit which unfortunately was found to be defective after it was fully installed. Without any complaining he removed the defective unit and returned with another…

Heating system maintenanceService not listed+ Punctuality+ Quality+ Professionalism

Price

$767+60% vs typical sump pump repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 55%Overpriced 12%Not sure 17%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning269$248–$506
Toilet repair152$251–$611
Plumbing leak detection123$216–$559
Plumbing pipe repair113$269–$1.4k
Water heater installation84$1.4k–$2.8k
Faucet repair74$264–$782
Plumbing leak repair50$239–$618
Water heater repair44$264–$796

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