Craig Parse2 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleasant people, quality of work and timeliness. Will recommend 100%
Magnatech Autoglass
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%25+1.8Craft & service penalty85−1.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 73 window tinting servicesPosition by Experts Score among all companies we track in this category. · better than 25%
4.9 ★★★★★ 264 Google reviews · 22 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Sep 2026latest review
Magnatech Autoglass at a glance
Customers frequently praise Magnatech Autoglass for its competitive pricing, rapid service turnaround, and friendly, professional communication. Reviewers highlight the shop's ability to handle windshield replacements, window repairs, and tinting efficiently, often noting that the business fits appointments quickly and explains repair options clearly. However, a recurring criticism involves poor responsiveness to initial inquiries, with several low-star reviews citing unanswered phone messages or lack of follow-up on insurance claims.
- Google rating: 4.9 out of 5 from 264 reviews (97% five-star).
- Reviews on this page: 264 Google reviews (239 with written comments, 16 with photos).
- Owner responses: the business replied to 15% of reviews.
- Most recent review: September 30, 2026.
- Service: Window Tinting Service serving Federal Way, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other window tinting services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magnatech Autoglass: 93/100 on this factor. Category median: 95.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magnatech Autoglass: 94/100 on this factor. Category median: 93.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magnatech Autoglass: 85/100 on this factor. Category median: 100.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magnatech Autoglass: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magnatech Autoglass: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Magnatech Autoglass: 25/100 on this factor. Category median: 86.D
25
Bar = this company · dark tick = category median.
Star ratings
264 Google reviews we collected
- 5 stars25797%
- 4 stars21%
- 3 stars10%
- 2 stars21%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 239 written reviews
- Praise53898%
- Complaints92%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude12022%
- Speed & response11321%
- Would recommend9317%
- Quality & results9016%
- Price & value9016%
- Honesty & trust244%
- Communication173%
What customers talk about
We read 239 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super friendly & glad I finally found one of the smaller shops to work with!”
“Next day, parts were in, window was fixed, and the bill was completely fair.”
“I’d definitely recommend Magnatech Autoglass if you need windshield repair or replacement done right.”
“When I got a chip in my windshield, the owners of a local auto glass replacement place (who didn't do chip repair), highly recommended Magnatech.”
“Magnatech Autoglass did a great job repairing the windshield on my Tesla Model Y.”
“It feels terrible to have your window broken and car exploded!”
“Magnatech Autoglass awesome service fast reliable and affordable great friendly guys to replace your broken windshield highly recommend !”
“These guys are fast, efficient, and not overpriced.”
“Overall, the service felt professional, honest, and efficient.”
“The technician showed up on time, explained what could realistically be repaired versus replaced, and didn’t try to oversell anything.”
People customers mention
- Mike 16 reviews
- Jake 11 reviews
- Safelite 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Magnatech Autoglass for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
JosephLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had my old Honda passenger window regulator replaced. After hearing a thunk, I knew something was jacked up and the window refused to stay up (can’t relate). Called the twins, and they texted me a quote. A couple of days later, they showed up at the house and hit a snag only because I gave them the wrong build year…
ChrisLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent guys to deal with & they really do know their stuff. Windshield came out & new one went in without a hitch. You can tell how much experience is there. Super friendly & glad I finally found one of the smaller shops to work with!
TommyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Magnatech Autoglass did a great job repairing the windshield on my Tesla Model Y. I had a crack that started spreading pretty quickly, and they were able to get it handled before it turned into a full replacement. The technician showed up on time, explained what could realistically be repaired versus replaced, and…
BrendenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
These guys are amazing!!! I had them replace my windshield on my car recently. You can tell they care so much about what they do, and their customer service is unmatched! Great service, great quality, could not have been happier!!!
nLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Professional and quality work. They did such a good job I recommended them to my friends/coworkers.
Greg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Magnatech Autoglass awesome service fast reliable and affordable great friendly guys to replace your broken windshield highly recommend !!
Jobs customers hired them for
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Photos
Customer reviews
4.9 ★★★★★ 264 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Joseph HerreraLocal Guide · 12 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad my old Honda passenger window regulator replaced. After hearing a thunk, I knew something was jacked up and the window refused to stay up (can’t relate). Called the twins, and they texted me a quote. A couple of days later, they showed up at the house and hit a snag only because I gave them the wrong build year for my car. Jake was very understanding and left it secured overnight. Next day, parts were in, window was fixed, and the bill was completely fair. Couldn’t have asked for better customer service—relatable, competent, and local.
Chris VaccaroLocal Guide · 31 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent guys to deal with & they really do know their stuff. Windshield came out & new one went in without a hitch. You can tell how much experience is there. Super friendly & glad I finally found one of the smaller shops to work with!
Tommy JohnsonLocal Guide · 51 reviewsTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMagnatech Autoglass did a great job repairing the windshield on my Tesla Model Y. I had a crack that started spreading pretty quickly, and they were able to get it handled before it turned into a full replacement. The technician showed up on time, explained what could realistically be repaired versus replaced, and didn’t try to oversell anything. The repair itself was done cleanly and carefully, and once it was finished, the crack was barely noticeable and hasn’t spread since. They also made sure the sensors and everything on the Model Y were still working properly before leaving. Overall, the service felt professional, honest, and efficient. I’d definitely recommend Magnatech Autoglass if you need windshield repair or replacement done right.
Brenden RushingLocal Guide · 11 reviewsTotal number of Google reviews Brenden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys are amazing!!! I had them replace my windshield on my car recently. You can tell they care so much about what they do, and their customer service is unmatched! Great service, great quality, could not have been happier!!!
n lLocal Guide · 20 reviewsTotal number of Google reviews n has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and quality work. They did such a good job I recommended them to my friends/coworkers.
Greg4 reviewsTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMagnatech Autoglass awesome service fast reliable and affordable great friendly guys to replace your broken windshield highly recommend !!
Michelle GuajardoLocal Guide · 81 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeyond happy with my experience. Provided me a fast, fair quote and were flexible with my schedule, to fit me in, when they originally asked for next day install.. They were so polite and fast, and the windshield is high quality!
N LLocal Guide · 24 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had my Volvo windshield replaced at Magnatech Autoglass, and I couldn’t be happier with the experience. From start to finish, the brothers were incredibly friendly, professional, and communicative. They even took the time to reapply my window decals perfectly — a small detail that really showed how much they care about their work. I got quotes from four different shops, and Magnatech’s price was right in the middle, but their service and attention to detail made them an easy choice. I also love supporting a local business — you can really feel the pride they take in what they do. Highly recommend them to anyone needing glass repair or replacement!
Mike KozarLocal Guide · 8 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI'm never going anywhere else. They were fast and professional. They also clearly cared a lot about the quality of their work - they caught some issues that would have been trouble down the line and took care of it. They even saved my pass from the old glass, so I didn't have to wait for a replacement in the mail. Super nice guys, a pleasure to work with, and I couldn't be happier with the results.
Business details
- Address: 34008 9th Ave S Ste B125, Federal Way, WA 98003
- Phone: (253) 778-6668
- Website: magnatechautoglass.com
- Service area: Federal Way, WA