House cleaning service · Pasadena, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 47%
4.9★★★★★616 Google reviews · 24 photos
98%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for thorough, detailed cleaning and professional communication, noting that staff often complete appointments on time. Services include standard home maintenance, deep cleans, and move-in preparations. However, some reviews cite issues with appointment delays, incomplete work despite payment, and property damage, while one customer reported receiving unwanted automated calls after a single inquiry.
Google rating: 4.9 out of 5 from 616 reviews (98% five-star).
Reviews on this page: 616 Google reviews (576 with written comments, 34 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 22, 2026.
Service: Carpet Cleaning serving Pasadena, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Magnificent Cleaning Services: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Magnificent Cleaning Services: 89/100 on this factor. Category median: 97.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Magnificent Cleaning Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Magnificent Cleaning Services: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Magnificent Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Magnificent Cleaning Services: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
616 Google reviews we collected
4.9of 5
5 stars60198%
4 stars51%
3 stars20%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 576 written reviews
98%praise
Praise84798%
Complaints172%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price5432%
Reasonable10360%
Overpriced32%
Not sure116%
$303+14% vs typical carpet cleaning
Middle half of what 127 customers paid ($233–$390) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results35942%
Staff & attitude17120%
Would recommend15718%
Speed & response10913%
Communication334%
Price & value223%
Honesty & trust132%
What customers talk about
We read 576 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did an amazing job cleaning our home and bringing it back to life.”
“Paid for four hours of cleaning and even though the house was empty they still did a horrible job.”
“The process was smooth, very kind and great results.”
“The lack of punctuality, poor communication, and minimal accountability felt extremely unprofessional.”
“I am so pleased with the service and would recommend them 10/10.”
“I would not recommend this service to anyone who values reliability and professionalism.”
“Super fast, friendly, and didn't miss a single detail :)”
“Not to leave any corner untouched Easy to communicate with and Finished in a timely manner.”
“Such a wonderful service at a great price for all that you did.”
“Rearranging my schedule around this appointment cost me both time and money, yet the only compensation offered was a $40 credit, which doesn’t come cl…”
“I highly recommend them to anyone looking for reliable, top-quality house cleaning.”
“There was no transparency throughout the process, and overall the experience came across as careless and disrespectful of the my time.”
People customers mention
Erisbel73 reviews
Itzel40 reviews
Grisel20 reviews
Ana16 reviews
Nidia15 reviews
Juarez14 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Magnificent Cleaning Services for 7 kinds of job. Pick one to see what they paid and said.
trinh1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
yiliam and Grisel did an amazing job helping us with our monthly cleaning. They are very friendly and pay attention to detail and help us a lot with organizing our mess. The house looks cleans and spotless
Paid $200–250Reasonable priceStandard cleaning
PatriciaLocal Guide · 7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Esme and Itzel did a great job, fast, above and beyond cleaning my vacant apartment so I could get my deposit back! Happy to refer them.
Paid $150–200Great priceMoving-related cleaning
Angela3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nidia and Anayeli were amazing! They were professional and did an AMAZING job!! They were on time and worked until the job was done! I will definitely be using Magnificent Cleaning Service again!
Paid $450–500Great priceDeep clean
alfredo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grisel y yiliam did an amazing job at our house on a short notice, The house had previously been cleaned by someone else, and it was left horrible, Thanks to these two women we were able to move in to clean home!! Thank you!
courtni4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had an exceptional experience with Itzel and Erisbel! They were so friendly and very attentive to every area of my home. My home smells and looks so clean. I am so glad I found this company and can’t wait to book them again for our next clean.
Paid $500+Reasonable priceDeep clean
Bia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did absolutely amazing, cleaned everything spotless. I’ll definitely recommend 10/10 service.
Yilian and Grisel they are amazing!!! They did an amazing job cleaning our home and bringing it back to life. We will continue to have them come to clean our home!! I can't think them enough. I was embarrassed by how our house looked but they didn't judge and went straight to work. We now have more time to play with our kid and do other things instead of trying to clean while entertaining a toddler!!
Price assessment: Great price
Services: Deep clean
K. ALocal Guide · 13 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
Yiliam and Grisel were absolutely amazing! Very professional and thorough. We had our carpets cleaned and a great move in clean done by them. We will be using again.
Services: Moving-related cleaning
Response from the owner · a week ago
Thank you, Danielle, and congratulations on the new home! We're glad Yiliam and Grisel made move-in easier, carpets included.
Braxton Westbrooks1 reviewiTotal number of Google reviews Braxton has written across all businesses on Google Maps, not just this one.
