Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
Google reviewers rate Maid Svc 4.9 out of 5 based on 283 reviews, with the owner responding to 73% of them. Customers frequently praise the cleaning staff for punctuality, professionalism, and thorough results, noting efficient communication and easy booking processes. However, a pattern of criticism in low-star reviews highlights poor management and customer service, specifically regarding no-shows, late arrivals, and inadequate compensation for scheduling failures.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Bar = this company · dark tick = category median.
283 Google reviews we collected
Phrases our text analysis found in 156 written reviews
Price verdicts customers left with their Google review
Middle half of what 20 customers paid ($153–$209) · gold mark = category median.
How often each topic comes up in the written reviews
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fantastic job, jeckseline was super thorough, punctual, and friendly!”
“I’ve used Maid SVC many times and they do a good job cleaning, however the management and customer service is horrible.”
“The Maid Svc maids are very professional and efficient.”
“She was professional, efficient, and completed her work within the allotted time.”
“I booked a morning cleaning appointment, and when the maid was a no show i was not offered a discount.”
“I appreciate her hard work and would gladly recommend her services and Maid SVC.”
“…o work without any follow up questions, and did a perfect job, for a reasonable cost.…”
“Arrived exactly on time, listened and acknowledged my instructions with a few nods and went straight to work without any follow up questions, and did…”
“It's nice having a reliable service that I trust to clean my condo.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Maid Svc for 6 kinds of job. Pick one to see what they paid and said.
Efficient, fast, and professional. Very impressed! Thanks Cecilia for a job well done!
Valentina did an excellent job cleaning our home. She was professional, efficient, and completed her work within the allotted time. Everything was left spotless, and her attention to detail was evident. I appreciate her hard work and would gladly recommend her services and Maid SVC.
Sandra was absolutely incredible. She went above and beyond and made my house sparkle.
Professional team that always arrives on time and delivers on a great, deep cleaning. I regularly use this service and have never had any issues at all. It's nice having a reliable service that I trust to clean my condo.
Very professional, easy to book, and was extremely friendly and did a great job! Will definitely use again.
I was able to book and receive service within a 12 hour turn around, which was very important, as it was for an event. Staff was on time, very friendly, and did a great job. She did not speak english but luckily had an app that could translate, so it worked out fine. It was on the pricier end for what I needed, but…
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 66 | $158–$259 |
| General housekeeping | 38 | $158–$253 |
| Interior & exterior window cleaning | 21 | $189–$348 |
| Deep clean | 21 | $265–$434 |
| Moving-related cleaning | 12 | $269–$440 |
| Office & workplace cleaning | 6 | $107–$423 |
4.9 ★★★★★ 283 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great Job!
Thank you Olga for the fantastic feedback! We're thrilled to hear Frida made such a positive impression. We’ll be sure to pass on your kind words. We look forward to serving you again!
Best service! House will never be cleaner!
Efficient, fast, and professional. Very impressed! Thanks Cecilia for a job well done!
Thank you, Frances! We're happy the visit was efficient and professional, and we'd love to help again whenever you need us.
Cecilia did an awesome job!!! Definitely recommend her!
Place was left spotless!
Kevin, thank you for your feedback, we really appreciate it!
The Maid Svc maids are very professional and efficient. I’ve tried multiple maid companies in Miami but Maid Svc is clearly a cut above! Rachel is especially great. Also the company has fast communication as well.
Hi Jake, thank you so much for this wonderful review! Hearing that we stand out among the maid services you’ve tried in Miami means a lot to our team. We’ll make sure Rachel hears your kind words, and we’re glad our communication made things easy for you. We look forward to keeping your home sparkling!
Selvia was amazing! We request to have her consistently!
Thank you, Mariam! We’re so glad Cecilia made such a great impression. We appreciate you letting us know you’d like to request her for future visits, and we’ll do our best to accommodate that when scheduling.
Exceptional!
Thank you, Olivia! We're so glad you had an exceptional experience, and we look forward to seeing you again soon.
We truly love Vicenmer. She is the best!
Thank you for the 5-star review! We're so glad to hear you were happy with the service and that our team member took great care of you. We appreciate your support and look forward to providing exceptional service to you again soon!
Fantastic job, jeckseline was super thorough, punctual, and friendly!
Donna, thank you for the wonderful review! We'll share your kind words with your housekeeper. Thorough, on time and friendly is exactly the standard we aim for.
Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts
