Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
MaidPro logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

MaidPro

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 247 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro is better than 93% of move-in/move-out cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro is better than 84% of move-in/move-out cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro is better than 90% of move-in/move-out cleaning services.A
90

Reviews for your job

Customers hired MaidPro for 6 kinds of job.

MaidPro for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$321
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “General housekeeping” · showing 20

PatrickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We reached out to MaidPro to clean the condo we just bought. Charlene and America were fantastic and cleaned everything we requested. They took there time to make sure everything was covered. Would hire again!

Paid $450–500Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
DianeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I am constantly impressed with MaidPro Lincoln Park and have been using them since October 2020, after more than 25 years with our cleaning lady who left the US for Poland to care for her parents and then couldn't get back in because of the travel ban during Covid. This unfortunate situation ended up being very…

Paid $100–150Reasonable priceOffice & workplace cleaningGeneral housekeeping
MeghanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Maidpro is amazing!!! My apartment has literally never been cleaner!!! Nelcy went above and beyond and the person I interacted with on the phone was so professional! I’m so happy I finally found a maid service that doesn’t try to surprise you with extra fees and just does an amazing job. Literally my life has…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Monica did a fantastic job. Everyone at maidPro is reliable, friendly, and professional. I’m very happy with MaidPro!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience my first time using Maid Pro!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeepingDeep clean
GabrielLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is the first time I've used a cleaning service and I can say I'm quite impressed - thank you to Nelsy for the fabulous work, I have never seen my apartment floor to ceiling so clean! She was very kind, patient, and fun to work with. I appreciate her special attention to the bathroom as those are the typical…

Reasonable priceStandard cleaningGeneral housekeeping
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Linda cleaned my home and did a fantastic jobs as always

Standard cleaningGeneral housekeepingService not listed+ Responsiveness
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience with MaidPro! Crystal was very thorough, and paid close attention detail. She asks for feedback in real time, which I appreciate. I highly recommend MaidPro, and ask for Crystal!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Sean-David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Linda is professional and detail-oriented! She is friendly and punctual and extremely communicative; if you’re looking for a quality home cleaning experience that will fit to your needs and schedule, Linda is amazing!

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
JeannieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeannette did an amazing job. She is a hard worker and very kind and personable.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Terry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend. Thanks Renee for your outstanding work.

General housekeepingStandard cleaning
Brittany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Michelle and Chiquita come to my home twice a month to help me feel caught up. They are lovely, respectful women and I am thankful for their help.

General housekeeping+ Punctuality+ Quality+ Professionalism
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chiquita always does a fantastic job and is super professional and friendly!

General housekeepingOffice & workplace cleaning+ Quality+ Professionalism
BethLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Included gas oven, leather and granite cleaning and conditioning, 4,000 ft of old woods floors, and inside window glass.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good cleaning company, care and detailed.

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We love Roxie! She is professional, on time, very friendly and responsive, and does a great standard cleaning!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
NormanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are so impressed with Maid Pro! So many positive things to say. I love the checklist that they have every time. Report card each time is very reassuring. Our Cleaning Specialist Lakia gets in every corner and crack there is. When I come home from work it’s refreshing to step into a clean home! Lakia gets a standing ovation for her hard work!!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I thought the 5 stars on Google may have been from Bots... but safe to say, they came through with 5 star service! Great communication, great cleaning, very friendly and professional cleaners. I got blessed with Samantha and Lakia who were incredibly kind, thorough, and professional. Very happy I finally found a reliable service!

General housekeeping+ Responsiveness+ Quality+ Professionalism
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were initially disappointed but Alan solved our issue very professionally. We have now used them 2 more times and are very satisfied!

General housekeeping+ Quality+ Professionalism
MeredithLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Linda is an absolute lifesaver. She goes above and beyond. Not simply surface cleaning, but leaving every aspect of the apartment better than it was when she arrived. She is kind, trustworthy, punctual, speedy, and extremely detail oriented. So thankful that we found her through MaidPro!!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (4 more) →

Price

$236-1% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 78%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning95$153–$233
Deep clean43$271–$471
General housekeeping24$158–$321
Moving-related cleaning6$315–$705
Office & workplace cleaning4$126–$227
Interior & exterior window cleaning2$153–$292

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