Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
MaidPro logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

MaidPro

Chicago, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 74 move-in/move-out cleaning services · 4.9★ from 247 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro is better than 93% of move-in/move-out cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro is better than 84% of move-in/move-out cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro is better than 90% of move-in/move-out cleaning services.A
90

Reviews for your job

Customers hired MaidPro for 6 kinds of job.

MaidPro for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.95
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$233
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 95 Google reviews tagged “Standard cleaning” · showing 20

Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nelcy was an amazing help! Thorough, thoughtful, respectful and with a surprising attention to detail. She made our 3 BR apt place sparkle just in time for my family to visit and made a huge difference. The kitchen and bathroom got extra attention and pet hair was decimated with some heavy vacuuming. Highly…

Paid $250–300Reasonable priceStandard cleaning
PatrickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We reached out to MaidPro to clean the condo we just bought. Charlene and America were fantastic and cleaned everything we requested. They took there time to make sure everything was covered. Would hire again!

Paid $450–500Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
AndyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The person I talked to on the phone who signed me up was very nice, didn't rush me, and answered all my questions. Ana did a STELLAR job cleaning. Happily booked recurring appointments with her

Paid $150–200Reasonable priceStandard cleaning
karenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Monica and Chris have been doing a great job cleaning my house. I recently hired Maidpro and these two made me glad I did. I am pleased with their work and will continue to use Maidpro.

Standard cleaning
MeghanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Maidpro is amazing!!! My apartment has literally never been cleaner!!! Nelcy went above and beyond and the person I interacted with on the phone was so professional! I’m so happy I finally found a maid service that doesn’t try to surprise you with extra fees and just does an amazing job. Literally my life has…

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
OisinLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Amazing attention to detail, I have white grout in the bathroom that had soap stains that sparkled after. Had the fridge and oven cleaned and they were treated immaculately. There was lots of little details too like tea towels turned into a bow, toilet roll folded like a hotel. A top tier service all round!

Paid $300–350Great priceInterior & exterior window cleaningStandard cleaningDeep clean
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Monica did a fantastic job. Everyone at maidPro is reliable, friendly, and professional. I’m very happy with MaidPro!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Claudia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rebecca did an amazing job with so much attention to detail - highly recommend! My apartment has never looked better :-)

Standard cleaning
Cory7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★

Nice prices, really well done over all. Sofiya is too kind and courteous 👍🏻 Edit: they stopped accommodating my schedule so I've canceled this service.

Reasonable priceStandard cleaning
Sarita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Crystal does a great job. I don’t have to tell what should be done She makes sure the house properly clean. Thank you

Paid $100–150Reasonable priceStandard cleaning
DebLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

MaidPro did a great job on my son's and daughter-in-law's apartment, a new baby gift. Very thorough, asked questions, manager came and checked quality. Highly recommend!

Paid $200–250Reasonable priceStandard cleaning
Kathleen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Maid Pro in Chicago did a fantastic job at my son's apartment. It was spotless. They were kind and friendly. The communication was good and they were able to schedule quickly. We will use them again & again. Thank you so much for your hard work!

Paid $300–350Reasonable priceStandard cleaning
ChristopherLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a great experience my first time using Maid Pro!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeepingDeep clean
GabrielLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is the first time I've used a cleaning service and I can say I'm quite impressed - thank you to Nelsy for the fabulous work, I have never seen my apartment floor to ceiling so clean! She was very kind, patient, and fun to work with. I appreciate her special attention to the bathroom as those are the typical…

Reasonable priceStandard cleaningGeneral housekeeping
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Linda cleaned my home and did a fantastic jobs as always

Standard cleaningGeneral housekeepingService not listed+ Responsiveness
Frank7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Maidpro is awesome. I never worry. I know my home is clean. Dale is awesome

Standard cleaning+ Quality+ Value
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great experience with MaidPro! Crystal was very thorough, and paid close attention detail. She asks for feedback in real time, which I appreciate. I highly recommend MaidPro, and ask for Crystal!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Sean-David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Linda is professional and detail-oriented! She is friendly and punctual and extremely communicative; if you’re looking for a quality home cleaning experience that will fit to your needs and schedule, Linda is amazing!

Standard cleaningGeneral housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
k4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great job by Maria G

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Kelly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Fernanda is a wonderful cleaner. She does great work and always come with a smile on her face. I highly recommend her!

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (75 more) →

Price

$236-1% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 78%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning95$153–$233
Deep clean43$271–$471
General housekeeping24$158–$321
Moving-related cleaning6$315–$705
Office & workplace cleaning4$126–$227
Interior & exterior window cleaning2$153–$292

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