Experts Reviews · Company report
MaidPro logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty91−0.9Momentum penalty73−2.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

MaidPro

Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #180Position by Experts Score among all companies we track in this category. of 235 house cleaning services · 4.9★ from 217 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro is better than 89% of house cleaning services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro is better than 80% of house cleaning services.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro is better than 91% of house cleaning services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro is better than 100% of house cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro is better than 73% of house cleaning services.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro is better than 91% of house cleaning services.A
91

Reviews for your job

Customers hired MaidPro for 6 kinds of job.

MaidPro for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 126
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “General housekeeping” · showing 20

Beckham1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

10/10 experience. my house was a mess and i left for three hours, came back and the place was spotless. definitely recommend!

Paid $500+Great priceStandard cleaningGeneral housekeepingDeep clean
Julie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have been using Maid Pro for years. Everytime they do an exceptional job! Very honest, friendly, and professional.

Standard cleaningGeneral housekeeping+ Responsiveness
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

It was a wonderful feeling to come home to a clean and well put together home. Having four small children is a challenge when it comes to cleaning and these ladies made sure to tackle all of the hard to reach areas and they organized so well !

Great priceStandard cleaningGeneral housekeeping
Kristi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional and prompt. The cleaning is wonderful everytime. Highly recommend.

Paid $450–500Great priceGeneral housekeeping
Nicole8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They are AMAZING!! I have such confidence in their cleaning services and they always go above and beyond. They will even clean things that I would never expect them to, like our Dyson air filter. I especially love their little finishing touches (the paper towel bow 😊). I am so happy to have found a company that…

Customer photo from Nicole's review
Standard cleaningGeneral housekeeping
Sandy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Elvis and Stefan’s, did a fantastic job cleaning my apartment. Highly recommend Maid Pro!

Reasonable priceGeneral housekeeping
sheltonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Overall a great experience! Outstanding job and very professional!

Standard cleaningGeneral housekeeping+ Quality
Debi11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Maidpro is excellent! Very professional and every room is cleaned perfectly! We have used them since moving to Placer County and I would not use anyone else! We highly recommend them!

Standard cleaningGeneral housekeeping+ Responsiveness+ Punctuality+ Value
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Always great service.

General housekeeping
GabrielaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

MaidPro is fantastic! We've been using this cleaning company for the last few years and it's saved me countless hours cleaning that I'm now spending with my kids and with family. The ladies that arrive are always professional and ready to work, and always willing to reclean an area that could use a bit more cleaning.

General housekeeping+ Responsiveness+ Punctuality+ Quality
L'TanyaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Another excellent clean completed by my Maidpro team! Once again I wanted to give a shot out to Maidpro, specifically Celene! My house was glowing and sparkling in record time. I am thrilled! I especially appreciate their attention to detail as they dusted and cleaned every single surface, organized my numerous…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Rebecca13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had the most thorough team to clean today. Entered our sparkling clean home of a team job well done. I’d recommend my team to all my family and friends.

General housekeeping
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best cleaning service I have ever had. Very reliable. Maria Flores has been my main housecleaner for years and she is a jewel. Marisela works well with her to get the job done.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Roslyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have continued to use Maid Pro for many more years. My pros anticipate every type of cleaning I need, and it's always fun to see the special touches. One of my favorites is the vacuumed design on the couch.

General housekeeping+ Professionalism
Karla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I love every time Maidpro comes to clean. Celene and Carolina did a fabulous job cleaning my house! They were on time, organized and hard-working. My house is spotless. Very happy with Maidpro.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Shante7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sonja and Tania left my home clean and smelling fresh. I highly recommend the both of them!

General housekeeping+ Punctuality+ Quality+ Professionalism
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always on time and very clean. I recommend Maria Flores & Ernestina

General housekeeping+ Professionalism
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sonia and Tania are the best

General housekeeping+ Responsiveness+ Punctuality+ Quality
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

They were very careful with how much noise they were making with my newborn in the home. They cleaned the whole house.

General housekeeping+ Punctuality+ Professionalism
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Norma and Stefany at Maidpro do an absolutely wonderful job every time. It is such a pleasure to have the team clean my house! The team is a pleasure to have and take great care in doing a wonderful and professional job. Highly recommended!

General housekeeping+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (24 more) →

Price

$474+92% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 65%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping44$153–$259
Standard cleaning35$158–$253
Deep clean23$277–$484
Moving-related cleaning4$321–$614
Office & workplace cleaning3$153–$285
Interior & exterior window cleaning3$227–$447

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