House cleaning service · Citrus Heights, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty91−0.9Momentum penalty73−2.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#180 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★217 Google reviews · 24 photos
96%five-star reviews
4.70★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$474typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
MaidPro holds a 4.9 rating from 217 reviews, with customers frequently praising the team's punctuality, thoroughness, and professional communication during standard, deep, and move-out cleanings. Recurring themes highlight efficient service and friendly interactions, though low-star feedback notes difficulties with the lengthy phone intake process and isolated incidents involving incomplete work or billing disputes.
Google rating: 4.9 out of 5 from 217 reviews (96% five-star).
Reviews on this page: 217 Google reviews (197 with written comments, 7 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 16, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
MaidProHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro: 89/100 on this factor. Category median: 92.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro: 80/100 on this factor. Category median: 91.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro: 91/100 on this factor. Category median: 96.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro: 91/100 on this factor. Category median: 83.A
91
Bar = this company · dark tick = category median.
Star ratings
217 Google reviews we collected
4.9of 5
5 stars20996%
4 stars21%
3 stars00%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 197 written reviews
97%praise
Praise32597%
Complaints103%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price635%
Reasonable1165%
Overpriced00%
Not sure00%
$474+92% vs typical house cleaning services
Middle half of what 12 customers paid ($351–$637) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12136%
Staff & attitude7221%
Speed & response5717%
Would recommend4413%
Honesty & trust154%
Communication144%
Price & value124%
What customers talk about
We read 197 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“You can't go wrong with their prompt, professional, and high-quality service.”
“Jeanette you were amazing after a horrible day with Megan the daughter of the owner of Maid Pro.”
“From the moment they arrived, the service was professional, friendly, and welcoming.”
“Two ladies arrived on time and they worked hard non stop until thet were done.”
“I highly recommend MaidPro to anyone looking for dependable, thorough, and professional cleaning services.”
“It was clear that they take pride in their work and genuinely care about making sure their customers are happy.”
“Girls are completely dishonest and Doug who runs it is completely clueless to say the least.”
“On top of that, the communication for scheduling and questions has been fantastic!”
“Nosma, Stefani, Katerina, and Irina did an excellent job at a good price.”
“Over charged me no work done except that I want them to come over and clean when I am out of town and I cancled on them no respect at all.”
People customers mention
Stefany12 reviews
Maria12 reviews
Tania10 reviews
Sonia9 reviews
Ernestina8 reviews
Elvia7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MaidPro for 6 kinds of job. Pick one to see what they paid and said.
BBeckham1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
10/10 experience. my house was a mess and i left for three hours, came back and the place was spotless. definitely recommend!
MMichalLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First time using this company, and I couldn't be happier with the service! They were incredibly detailed, professional, and thorough. It truly felt like I was working with someone who takes pride in their work and cares about quality, not just rushing through the job. Highly recommend to anyone looking for reliable, top-notch service.
DDianna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We appreciated the hard work, efficiency and positive attitude of the trio of women who provided us with a deep cleaning service. We thank Elvia, Norma and Stefany who were a joy to have in our home.
Paid $500+Reasonable priceDeep clean
JJackson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
I've been a client for several years now and have never been disappointed with the service. The crew is always professional and friendly. They are reasonably flexible regarding scheduling. I highly recommend the service.
Paid $250–300Reasonable priceStandard cleaningService not listed
CCourtney12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ernestina & Jackeline We’re AMAZING!! We did a move out cleaning and I think it was cleaner than we we got the keys a year ago. So happy with MaidPro!
MMegan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We had the best cleaning experience. It felt so nice coming home to a house that was cleaned. The women who came to our house did such a thorough job and you could tell they were passionate about their work. On top of that, the communication for scheduling and questions has been fantastic! I highly recommend them.
I tried to get a quote on the phone from this place. I was ready to book a small one bedroom clean ASAP. The intake/ sign up process was soooooooooo slow. I’m about six minutes in and I’m still answering questions like “ Did you have a service before? What did you like about it? What did you not like about it? Did you have any issues with house cleaners in general? I ended up disconnecting because I felt like I was giving a job interview. A different local company. I had the appointment booked in under five minutes. Then they end up calling me back the next day to see if I changed my mind. At 6:000am IN THE MORNING!!! If we can’t even get our phone business in order, they are not getting close to my property.
Response from the owner · 3 weeks ago
Thank you for your feedback. We’re sorry your experience did not meet your expectations.
We ask questions during the intake process to understand each client’s needs and preferences so we can tailor our services and provide the best possible experience. We also adjust our conversations to each client, balancing a thorough understanding of their needs with their preference for a quicker process.
We apologize for any frustration this caused and appreciate you sharing your feedback.
J
Julie Weirton14 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
I have been using Maid Pro for years. Everytime they do an exceptional job! Very honest, friendly, and professional.
Positive: Responsiveness
Services: Standard cleaning, General housekeeping
Response from the owner · Edited a year ago
Thank you, Julie! We’re grateful that you took the time out to leave us this note. MaidPro values our customer satisfaction as top priority and it’s customers like you that make our job wonderful. We look forward to serving you again.
C
Cherelle Young5 reviewsiTotal number of Google reviews Cherelle has written across all businesses on Google Maps, not just this one.
Amazing Service!
I had such a wonderful experience with MaidPro! From the moment they arrived, the service was professional, friendly, and welcoming. The team was incredibly kind, respectful, and personable, which made the entire experience feel comfortable and stress-free.
I truly appreciated their positive attitudes and attention to detail. They did an amazing job cleaning and left everything looking fresh, clean, and beautifully organized. It was clear that they take pride in their work and genuinely care about making sure their customers are happy.
What stood out the most was how pleasant and warm they were throughout the entire visit. It is always a great experience when someone not only does an excellent job but also brings such a positive and friendly personality into your home.
I highly recommend MaidPro to anyone looking for dependable, thorough, and professional cleaning services. They did an amazing job, and I would absolutely use them again!!
Price assessment: Great price
Services: Moving-related cleaning, Deep clean
Response from the owner · 2 months ago
Cherelle, thank you so much for this amazing review of our company and team! We are beyond thrilled and grateful. We hope to get the opportunity to service your home again in the future (soon! hehe) Thank you again for your trust in our team.
A
Alexandra (Alii)4 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Hire this company. You can't go wrong with their prompt, professional, and high-quality service. I was extremely impressed by their efficiency and the results. I will be hiring them for regular service.
Price assessment: Reasonable price
Services: Office & workplace cleaning
Response from the owner · 3 months ago
Thank you so much, Shane! This means so much to us! We look forward to seeing you again soon!
M
Michal CruzLocal Guide · 24 reviewsiTotal number of Google reviews Michal has written across all businesses on Google Maps, not just this one.
First time using this company, and I couldn't be happier with the service! They were incredibly detailed, professional, and thorough. It truly felt like I was working with someone who takes pride in their work and cares about quality, not just rushing through the job. Highly recommend to anyone looking for reliable, top-notch service.
Price assessment: Reasonable price
Price: $250–300
Services: Interior & exterior window cleaning, Standard cleaning
Response from the owner · 3 months ago
Thank you so much for the kind words, Michal! This means the world to us! We can’t wait to see you next time!
D
Dianna Mangerich2 reviewsiTotal number of Google reviews Dianna has written across all businesses on Google Maps, not just this one.
We appreciated the hard work, efficiency and positive attitude of the trio of women who provided us with a deep cleaning service. We thank Elvia, Norma and Stefany who were a joy to have in our home.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you so much for the wonderful review, Dianna! We are so grateful for your business!
J
Jackson Cody2 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
I've been a client for several years now and have never been disappointed with the service. The crew is always professional and friendly. They are reasonably flexible regarding scheduling. I highly recommend the service.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning, Service not listed
Response from the owner · a year ago
Jackson, it really means a lot to know you’ve been with us for years and have felt consistently supported by our team. We’re especially grateful that you’ve found the service to be both flexible and professional—exactly what we aim for. Thanks for the continued trust!
S
Scott Reider5 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
