Window cleaning service · Citrus Heights, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 68%
5.0★★★★★89 Google reviews · 23 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise J's Window Washing for punctual arrivals, professional conduct, and thorough cleaning of windows, screens, solar panels, and gutters. Reviewers highlight reasonable pricing, clear communication, and the provider's willingness to address minor issues or clean hard-to-reach areas. One four-star review noted dissatisfaction with being charged full price for screens, though the overall sentiment remains positive regarding the quality of service.
Google rating: 5.0 out of 5 from 89 reviews (97% five-star).
Reviews on this page: 89 Google reviews (69 with written comments, 2 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: August 5, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
J's Window WashingHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.J's Window Washing: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.J's Window Washing: 97/100 on this factor. Category median: 91.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.J's Window Washing: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.J's Window Washing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.J's Window Washing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.J's Window Washing: 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
5.0of 5
5 stars8697%
4 stars33%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
98%praise
Praise15898%
Complaints32%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results4528%
Speed & response3320%
Staff & attitude3220%
Would recommend2415%
Price & value2314%
Communication42%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“J did a fantastic job cleaning my windows and solar panels.”
“J was prompt, windows were spotless, reasonable cost.”
“Professional, knowledgeable on minor window issues with suggestions on maintenance.”
“Jason is highly recommended and will certainly use his service again*****.”
“Arrived on time, gave full price before starting job, affordable, professional, personable and excellent work!”
“He was fast, professional, and a great communicator.”
People customers mention
Jason6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired J's Window Washing for 4 kinds of job. Pick one to see what they paid and said.
JJulieLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★
Wow! Wow! Wow! I'm super impressed with this company. Jason arrived promptly when my appointment was scheduled and did an amazingly perfect job! Everything completed as promised and received some feedback regarding a few windows with failed seals. I will definitely use this service again and would recommend Jason.…
TTerence3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Great work! J was prompt, windows were spotless, reasonable cost. I would highly recommend him!
PPatriciaLocal Guide · 4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Jason is a very nice man.
..
Does a great job....makes me so happy after he is done!!
I love my clean windows!!
JJack8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Service was excellent. Jason arrived on time and was very professional. He even cleaned windows the I did not include in my initial service request at no extra charge. Jason is highly recommended and will certainly use his service again*****.
Interior & exterior window cleaningService not listed
PPatti4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
What great service! Friendly, prompt and the windows are spotless. Highly recommend.
JJonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Price and services offered were very competitive compared to other quotes. Windows turned out great. Punctual. Will use again.
Wow! Wow! Wow! I'm super impressed with this company. Jason arrived promptly when my appointment was scheduled and did an amazingly perfect job! Everything completed as promised and received some feedback regarding a few windows with failed seals. I will definitely use this service again and would recommend Jason. The only comment I would make is I was charged full price which was to include screens but they were not done due to poor condition. I would expect a slight reduction in charges for this.
T
Terence McHale3 reviewsiTotal number of Google reviews Terence has written across all businesses on Google Maps, not just this one.
Service was excellent. Jason arrived on time and was very professional. He even cleaned windows the I did not include in my initial service request at no extra charge. Jason is highly recommended and will certainly use his service again*****.
Services: Interior & exterior window cleaning, Service not listed
Response from the owner · 4 years ago
Thank you Jack for hiring us to clean your windows! It was our pleasure!
P
Patti Lerman4 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Timely, professional, and thorough! I have used J's on numerous occasions and will continue to do so. He is committed to his work and stands by the quality. Detail oriented, nothing is missed. If you want the best, this is it.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
J did a fantastic job cleaning my windows and solar panels. He was fast, professional, and a great communicator. I will definitely use his services again.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
