Carpet cleaning service · Citrus Heights, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#85 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★1,127 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
93%reviews answered by the owner
$300typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, professional communication, and effective removal of pet stains, noting that carpets often look and smell fresh after service. Recurring themes include quick scheduling, detailed explanations of the process, and positive interactions with staff who take time to address specific needs. However, a subset of low-star reviews cites high pricing relative to competitors, excessive moisture left on carpets or rugs, and instances of property damage or last-minute cancellations.
Google rating: 4.9 out of 5 from 1,127 reviews (97% five-star).
Reviews on this page: 1,127 Google reviews (872 with written comments, 37 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 31, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Easy Clean Carpet CareHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Easy Clean Carpet Care: 93/100 on this factor. Category median: 92.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Easy Clean Carpet Care: 92/100 on this factor. Category median: 91.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Easy Clean Carpet Care: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Easy Clean Carpet Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Easy Clean Carpet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Easy Clean Carpet Care: 100/100 on this factor. Category median: 83.A
100
Bar = this company · dark tick = category median.
Star ratings
1,127 Google reviews we collected
4.9of 5
5 stars1,09297%
4 stars202%
3 stars20%
2 stars00%
1 star131%
Praise vs complaints
Phrases our text analysis found in 872 written reviews
99%praise
Praise1,70799%
Complaints251%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2854%
Reasonable2446%
Overpriced00%
Not sure00%
$300+22% vs typical house cleaning services
Middle half of what 38 customers paid ($209–$417) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results51630%
Staff & attitude40323%
Speed & response29617%
Would recommend24914%
Price & value1318%
Communication1086%
Honesty & trust292%
What customers talk about
We read 872 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was re- doing my apartment -and the excellent work they did was one of the main parts of re-doing it- and it made all the difference!”
“And continued to double down that the wall was already damaged and that my air conditioning system is the problem.”
“Dave was polite and professional and I'm very happy with the results.”
“Completely unprofessional in my books.”
“Wonderful experience - Easy Clean Carpet arrived on time, even on short notice.”
“Didn't call me back and didn't answer when I called him.”
“I would highly recommend Easy Clean Carpet Care to anyone looking to have their carpet professionally cleaned.”
“terrible service from a terrible company stay away do not use!”
“He gave me a great price, and the entire experience was excellent.”
“Overcharged for this service.”
“He was professional and explained everything he did.”
“Jeff was very transparent and explained that a regular cleaning without the odor eliminating enzymes would just cause the wet dog odor to lift up and linger.”
“It was insuated that I was lying, that he would not refund money (I never asked for any).”
People customers mention
Jeff88 reviews
Scotty54 reviews
Scott28 reviews
Kevin24 reviews
Steven23 reviews
Vinny19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Easy Clean Carpet Care for 8 kinds of job. Pick one to see what they paid and said.
CChristyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Exceptional service! We needed a move-out clean and called them on a Saturday. Vinny was able to come out the same day. He treated the carpet and cleaned meticulously. The carpet looks and smells great! Thank you guys!
PPam6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service. Cared about the quality of the carpet and gave great feedback for future care. We truly appreciated the hard work that went into cleaning. Thank you
Paid $500+Reasonable priceCarpet steam cleaning
KKim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had some patch work done . Dave was polite and professional and I'm very happy with the results.
Paid $150–200Great priceService not listed
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
They did a fantastic job on our carpet. The stairs and hallway were the dirtiest. They look great now. Have used Easy Clean Carpets a few times. Highly recommend.
JJackie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jeff did an amazing job on our carpets - 2 story house with 3 rooms and lots of pet stains from the last few years! He is so passionate about his job and does such a great job. My husband says Jeff is easily the best carpet cleaner in the world lol. The owner Scotty is great as well, these guys are awesome and we…
MMargaret4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Outstanding customer service and quality of work. Scotty was quick to answer the phone And get my Carpet Cleaning appointment scheduled according to my timeline and needs. Very clear about what to expect when I had questions in high traffic areas.
Prior to my appointment, Jeff, the technician, contacted me to give…
Exceptional service! We needed a move-out clean and called them on a Saturday. Vinny was able to come out the same day. He treated the carpet and cleaned meticulously. The carpet looks and smells great! Thank you guys!
Price assessment: Great price
Price: $450–500
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · 5 days ago
Thank you, Christy, for your wonderful five star review! We’re thrilled Vinnie was able to accommodate your same-day Saturday. Move out Cleaning and deliver such exceptional results. At Easy Clean carpet Care we built our reputation since 1984 on trust professional expertise, affordability pricing and convenient easy booking. We’re proud to provide reliable high-quality Carpet Cleaning throughout the greater Sacramento area. Thank you so much for trusting our team and we look forward to serving you again
P
Pam RossHunziker6 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Excellent service. Cared about the quality of the carpet and gave great feedback for future care. We truly appreciated the hard work that went into cleaning. Thank you
Price assessment: Reasonable price
Price: $500+
Services: Carpet steam cleaning
Response from the owner · a week ago
Thank you, Pam for the wonderful five star review! At Easy Clean carpet Care, we believe in earning our customers trust through quality workmanship,honest advice and convenient professional service. With over 42 years of experience, we take pride and not only cleaning your carpet, but helping you care for them long after we leave. We truly appreciate your trust and support. The Easy Clean Team.
K
Kathryn Guiliano5 reviewsiTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Jeff is very knowledgeable & professional. He took the time to explain everything to me. Carpets look amazing & smell so fresh. I will definitely use them again. I’m also going to book an appointment to have my porcelain floors cleaned. I highly recommend
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 3 years ago
Awesome review.. Thank you for sharing the five star experience..😊
C
Cindy Tuttle2 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
It changed the whole way my apartment looks. I was re- doing my apartment -and the excellent work they did was one of the main parts of re-doing it- and it made all the difference!!
Services: General carpet cleaning
Response from the owner · a week ago
Thanks Cindy. Really appreciate your trust in our five services.. 42 years in the in the industry makes a world of difference. See you on the next one.🙏🏼🙏🏼
K
Kim6 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
From the first call until they left I have been extremely impressed by their exemplary, personal, caring customer service.
Scotty the owner answered my call and made sure I was set up for the best, he took so much time to chat with me and I feel like I made a friend!
Scotty sent his technician, Jeff, out to do the cleaning. Not only do the carpets look and smell brand new, after 2 large dogs, a cat, 2 kids, and dozens of friends, but I was impressed by the kindness and attention to detail.
There are people who do a job because they need to work, and they do it to standard because they want to keep their job. Then there are the people who take pride in their work. They learn to love what they do, and care about doing the best they can.
My experience with Scotty and Jeff is the later. As a fellow business owner, it is refreshing seeing people take such pride and care into what they do for a living.
I’m really impressed with this business! 10/10
I will be using them every time and have had an endlessly better experience than cheaper companies!
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · a month ago
Chelsea, wow- thank you for taking the time to write this. This truly means a lot to JEFF and me. After doing this for so many years it truly reminds us of why we love what we do. Thank you for trusting Easy Clean carpet and recognizing the care we put into our work. We’re grateful to have your business. Making a new friend as well..😊😊
Scotty
C
Christina Csonka1 reviewiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Easy clean came out and took care of my carpets and did a great job on carpets that were very worn and stained. JEFF came out and did an extra job on all the tough spots and really put in the work to make my carpets look good. They made it right and took the extra step! I recommend and would use their services again.
Response from the owner · a month ago
Thank you so much! Trust, quality, affordability, and experience are what we’ve built Easy Clean Carpet Care around for more than 42 years. Jeff takes a lot of pride in going the extra mile, especially on worn or heavily stained carpet. We truly appreciate the recommendation and look forward to helping you again!
M
Mary Lou Hawkley2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
They did a fantastic job on our carpet. The stairs and hallway were the dirtiest. They look great now. Have used Easy Clean Carpets a few times. Highly recommend.
Price assessment: Great price
Price: $350–400
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 4 years ago
Hi Mary.. Kevin knows his cleaning protocol 100%.. 30+ years of experience make the difference..
Thank you Mary for sharing the five star experience..
N
Negar Agah4 reviewsiTotal number of Google reviews Negar has written across all businesses on Google Maps, not just this one.
Jeff did an amazing job on our carpets - 2 story house with 3 rooms and lots of pet stains from the last few years! He is so passionate about his job and does such a great job. My husband says Jeff is easily the best carpet cleaner in the world lol. The owner Scotty is great as well, these guys are awesome and we will definitely be using easy clean again!!! They got tough pet stains out and went above and beyond with the customer service. Jeff also cleaned my sectional very thoroughly
And my area rug! Thank you Jeff and easy clean for a great carpet cleaning experience!
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 2 months ago
Jacki, thank you for such an amazing five star review! Providing the absolute BEST cleaning possible and great customer service is exactly what the Easy Clean teams strive for.!
Thank you for trusting us with your home and look forward to helping you again.
Scotty and the Easy Clean Team.
