House cleaning service · Citrus Heights, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#60 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★220 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
$400typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate The Maids in Folsom five stars based on two hundred twenty reviews, with the owner responding to sixty-three percent of feedback. Customers frequently cite punctuality, friendly communication, and thorough cleaning results for apartments, homes, and move-in or move-out situations. The team often addresses specific requests and difficult spots during their service. One criticism notes that pricing is higher than expected due to a requirement for four-person teams and a two-hour minimum, which makes gift certificates more expensive.
Google rating: 5.0 out of 5 from 220 reviews (99% five-star).
Reviews on this page: 220 Google reviews (189 with written comments, 9 with photos).
Owner responses: the business replied to 63% of reviews.
Most recent review: October 30, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
The Maids in FolsomHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Maids in Folsom: 99/100 on this factor. Category median: 92.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Maids in Folsom: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Maids in Folsom: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Maids in Folsom: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Maids in Folsom: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Maids in Folsom: 62/100 on this factor. Category median: 83.B
62
Bar = this company · dark tick = category median.
Star ratings
220 Google reviews we collected
5.0of 5
5 stars21799%
4 stars10%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
99%praise
Praise34299%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price824%
Reasonable2574%
Overpriced00%
Not sure13%
$400+62% vs typical house cleaning services
Middle half of what 26 customers paid ($263–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results11032%
Staff & attitude8625%
Speed & response6218%
Would recommend4313%
Price & value175%
Communication165%
Honesty & trust103%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Maids did a wonderful job cleaning my apartment!”
“From the moment they arrived, they were professional, punctual and clearly took pride in their work.”
“I noted a few areas they missed and they were great about cleaning those immediately!”
“I really appreciate their hard work and would definitely recommend them to anyone looking for a great cleaning service!”
“Their pricing is very reasonable, and the service is absolutely worth it.”
“They clearly communicate exact arrival times, show up at the times they state, do a fantastic and thorough cleaning job in about an hour, and are supe…”
“I highly recommend this cleaning service to anyone looking for a friendly, professional, and reliable team.”
People customers mention
Becky7 reviews
Norma4 reviews
Red4 reviews
Blue4 reviews
Cristina3 reviews
Maria3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Maids in Folsom for 8 kinds of job. Pick one to see what they paid and said.
MMicah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
⭐⭐⭐⭐⭐
The Maids did a wonderful job cleaning my apartment! They had everything looking great in just a couple of hours, and I’m very happy with the results. I really appreciate their hard work and would definitely recommend them to anyone looking for a great cleaning service!
VVirginia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So happy with my house cleaning! It’s wonderful to have a fresh, clean home, and I truly appreciate the care and hard work that went into it. Thank you for making my life a little easier. Highly recommend!
Paid $450–500Reasonable priceDeep clean
NNicoleLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We moved out of rental and decided we were too tired to clean. I didn't think the place was that dirty, but after looking at the house after they cleaned it looked great. Even cleaned the grout in the kitchen. Definitely recommend.
Paid $500+Reasonable priceMoving-related cleaning
JJoey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Came with 5 people and finished in 2 hours for the whole house. I noted a few areas they missed and they were great about cleaning those immediately!
Paid $350–400Great priceMoving-related cleaning
KK1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Dominique scheduled next day deep cleaning for my elderly mom who was in need of help after going through a difficult loss. The cleaning crew was outstanding! They went above and beyond. The before and after pictures said it all. We couldn’t be more grateful for the prompt and excellent service. My mom would love to have them come again:)
Paid $450–500Reasonable priceDeep clean
AAmber6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
The Yellow team was great, Veronica and Christina, went to work immediately. The cleaning on the Core 5 package was comprehensive, even wiping my base boards! I look forward to using this service again.
⭐⭐⭐⭐⭐
The Maids did a wonderful job cleaning my apartment! They had everything looking great in just a couple of hours, and I’m very happy with the results. I really appreciate their hard work and would definitely recommend them to anyone looking for a great cleaning service!
Price assessment: Great price
Price: $300–350
Services: Interior & exterior window cleaning
V
Virginia Hunrath6 reviewsiTotal number of Google reviews Virginia has written across all businesses on Google Maps, not just this one.
So happy with my house cleaning! It’s wonderful to have a fresh, clean home, and I truly appreciate the care and hard work that went into it. Thank you for making my life a little easier. Highly recommend!
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · 2 weeks ago
Thank you, Virginia! We’re thrilled to hear that you’re so happy with our house cleaning services and that we could make a positive difference in your home. Our team takes great pride in their work, and your kind words truly motivate us to keep providing excellent service. We look forward to returning and helping to keep your space fresh and clean. Your recommendation means the world to us!
J
John R1 reviewiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, John! We're thrilled to hear that you were pleased with our team's work. Your satisfaction means the world to us, and we can't wait to return to your home in the future to provide the same level of service. If there's anything specific you’d like us to focus on next time, just let us know!
T
T2 JacksonLocal Guide · 15 reviewsiTotal number of Google reviews T2 has written across all businesses on Google Maps, not just this one.
THE MAIDS were hired them to deep-clean. From the moment they arrived, they were professional, punctual and clearly took pride in their work. They systematically went through every room with impressive thoroughness. The kitchen sparkled, cabinets wiped inside and out and countertops gleaming. Bathrooms were immaculate, scrubbed with no residue left behind. Floors and carpets throughout the house were vacuumed/mopped, baseboards and windowsills wiped clean. Even the less obvious spots, light and outlet switches, received attention. Five stars all the way.
Price assessment: Great price
Services: Moving-related cleaning
Response from the owner · 2 weeks ago
Thank you so much for your wonderful review! We're thrilled to hear that our team exceeded your expectations with their thoroughness and professionalism. It's always our goal to make every corner of your home shine. We can’t wait to return and continue providing you with the quality house cleaning service you deserve. Your satisfaction fuels our passion, and we look forward to bringing that same level of care to your home again soon!
A
Anne Dator2 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
I’m so happy that I found this cleaning service again! I first booked them about 3 or 4 years ago when we moved into our house, and they did an amazing job back then. I’m so glad I remembered them because they are still just as great.
The Yellow Team Cristina, Maria, Norma, another Cristina, and I think Juana were all amazing. They cleaned the house really well, and everyone was kind, friendly, and hardworking.
They made my life so much easier. We had a lot of family visiting just two days before they came. I love having my family over, but it also means a lot of cleaning afterward, like changing all the bed sheets and cleaning the whole house.
As time goes by, I’ve learned to do things faster and better, but it’s still a big help to have a team like this. I’m very thankful for all their hard work because they gave me more time to relax and enjoy my family instead of worrying about cleaning.
Thank you so much, Yellow Team! I really appreciate everything you did. I highly recommend this cleaning service to anyone looking for a friendly, professional, and reliable team.
Thank you so much for your wonderful review, Anne! We're thrilled to hear that you had a great experience with our Yellow Team and that we could help make your family gathering more enjoyable. It's always our goal to provide top-notch service while making your life a bit easier. We can't wait to return and continue supporting you with all your cleaning needs. Your kind words truly motivate us, and we appreciate your recommendation to others. Looking forward to seeing you again soon!
R
Robin KaplanLocal Guide · 22 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
The Maids are awesome! Coming home after my service feels like checking into a luxurious, crisp and clean luxury resort. I give them five stars *****!
Response from the owner · 2 years ago
Hi Robin! Thank you so much for your kind words and for being such a loyal customer of The Maids. We truly appreciate your support and are thrilled to hear that you've been happy with our cleaning services for over a year now. Your satisfaction is our top priority, and we're always here to ensure your home is spotless and comfortable. We can't wait to continue providing you with exceptional cleaning appointments in the future. Thank you again for your trust and for being a valued customer!
N
Nicole bLocal Guide · 27 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
We moved out of rental and decided we were too tired to clean. I didn't think the place was that dirty, but after looking at the house after they cleaned it looked great. Even cleaned the grout in the kitchen. Definitely recommend.
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · 3 months ago
Thank you so much for your wonderful review, Nicole! We’re thrilled to hear that you were pleased with the cleaning results, especially the grout in the kitchen. It’s always our goal to exceed expectations, and we’re glad we could help make your move-out process a bit easier. We look forward to returning to your home in the future and providing the same level of care and attention. Your recommendation means the world to us!
D
Dina Catallo8 reviewsiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Thorough cleaning and professional. So pleased with their hard work
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
Response from the owner · 3 months ago
Thank you for your wonderful review, Dina! We’re thrilled to hear that you were pleased with our team's thorough cleaning and professionalism. It means a lot to us to know we met your expectations. We look forward to returning to your home in the future and providing the same high level of service. Your satisfaction is our priority, and we can’t wait to see you again!
A
Andrea R3 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Andrea! We’re thrilled to hear that you had a positive experience with our Red Team. Our staff takes pride in providing friendly and attentive service, and your feedback truly motivates us. We look forward to returning to your home in the future and continuing to exceed your expectations!
J
Joey Z3 reviewsiTotal number of Google reviews Joey has written across all businesses on Google Maps, not just this one.
Came with 5 people and finished in 2 hours for the whole house. I noted a few areas they missed and they were great about cleaning those immediately!
Price assessment: Great price
Price: $350–400
Services: Moving-related cleaning
Response from the owner · 3 months ago
Thank you for your wonderful review, Joey! We’re thrilled to hear that our team was able to complete the job so efficiently and that they addressed your concerns right away. Your satisfaction is our priority, and we appreciate your feedback. We look forward to returning to your home in the future to keep it sparkling clean!
