House cleaning service · Citrus Heights, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★91 Google reviews · 11 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the punctuality, thoroughness, and professional communication of the cleaning team, noting that staff often stay longer than expected to ensure detailed results. Reviews highlight fair pricing and the ability to accommodate short-notice requests for services like move-outs and deep cleans. One minor issue mentioned is that booking confirmations sometimes arrive in junk email folders, causing initial confusion for some clients.
Google rating: 5.0 out of 5 from 91 reviews (100% five-star).
Reviews on this page: 91 Google reviews (84 with written comments).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 2, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
SHINORA Cleaning ServiceHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SHINORA Cleaning Service: 100/100 on this factor. Category median: 92.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SHINORA Cleaning Service: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SHINORA Cleaning Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SHINORA Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
5.0of 5
5 stars91100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 84 written reviews
99%praise
Praise20599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3559%
Reasonable2441%
Overpriced00%
Not sure00%
$359+46% vs typical house cleaning services
Middle half of what 38 customers paid ($207–$423) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5024%
Staff & attitude4723%
Would recommend4120%
Speed & response3919%
Communication126%
Honesty & trust126%
Price & value63%
What customers talk about
We read 84 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The cleaning lady was punctual, friendly, and incredibly thorough.”
“We had our kitchen deep cleaned and it turned out so nice!”
“Definitely recommend them for deep cleaning your house!”
“I can't recommend Shinora Cleaning Service enough.”
“I was able to schedule an appointment the very next day.”
“Always on time, awesome communication and they do a fabulous job!”
“The team is very professional, reliable, and detail-oriented.”
“Pricing was extremely fair and Damien was wonderful to work with!”
People customers mention
Damien3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SHINORA Cleaning Service for 6 kinds of job. Pick one to see what they paid and said.
SSande2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Damien the owner was quick to get back to me..I think like 15 min. He met my short schedule perfectly! Christina was amazing and because this was a deep clean it took longer than expected and she just kept working with a smile on her face. Because of these things I’m having her come back every 4 weeks now. Their…
LLauryn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Above and beyond! Very happy with the services. Cleaners were so nice and professional!
Paid $350–400Reasonable priceDeep clean
MManpreet1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I can't recommend Shinora Cleaning Service enough. The cleaning lady was punctual, friendly, and incredibly thorough. She paid attention to every detail, from the baseboards to the bathroom grout, and my home has never felt so fresh. She was respectful of my space and belongings, and she left everything neat and…
MMichael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing job from start to finish! They cleaned the entire house and went above and beyond to make sure everything looked spotless. They were extremely thorough, professional, and paid attention to all the little details. The floors, kitchen, bathrooms, bedrooms, and every other area of the home looked fresh and incredibly clean when they were finished.
Paid $350–400Great price
VVladyslav9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had just moved into a new room and wanted to make sure the room and bathroom were perfectly clean before settling in. SHINORA did an amazing job, and I’m very happy with the results. Everything looks fresh, spotless, and ready to enjoy. I would definitely recommend them!
ААрсений8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Their team did a such amazing job at my moms house! Thank you a lot! Will use them again for sure! Highly recommend them
This team is amazing! They went above and beyond what I asked for during my final move in Carmichael. They saved me so much time and were a huge help during a stressful move. I was able to schedule an appointment the very next day. Pricing was extremely fair and Damien was wonderful to work with!
Price assessment: Great price
Services: Moving-related cleaning
J
Jose Catala8 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Damien the owner was quick to get back to me..I think like 15 min. He met my short schedule perfectly! Christina was amazing and because this was a deep clean it took longer than expected and she just kept working with a smile on her face. Because of these things I’m having her come back every 4 weeks now. Their rates are very reasonable and I’m going to refer my friends! Thank you!!!
Price assessment: Great price
Price: $200–250
Services: Interior & exterior window cleaning
Response from the owner · 2 weeks ago
Thank you, Sande! We’re so glad Damien could accommodate your schedule and Christina made such a great impression during your deep clean. Thank you for choosing us for cleaning every four weeks and for recommending us to your friends. We look forward to your next visit!
D
Deanna Spence4 reviewsiTotal number of Google reviews Deanna has written across all businesses on Google Maps, not just this one.
We had our kitchen deep cleaned and it turned out so nice! We are happy with the customer service being quick and pleasant as well as the quality of service. We will definitely be booking again!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · 2 weeks ago
Thank you, Deanna! We’re happy you loved how your kitchen turned out and found our communication quick and helpful. We appreciate you taking the time to share your experience and look forward to cleaning for you again!
L
Lauryn Sevey8 reviewsiTotal number of Google reviews Lauryn has written across all businesses on Google Maps, not just this one.
Above and beyond! Very happy with the services. Cleaners were so nice and professional!
Price assessment: Reasonable price
Price: $350–400
Services: Deep clean
Response from the owner · 2 weeks ago
Thank you, Lauryn! It’s wonderful to hear that our team went above and beyond with your deep cleaning. We appreciate your kind words about their friendliness and professionalism. Thank you for choosing SHINORA!
M
Manpreet Kaur1 reviewiTotal number of Google reviews Manpreet has written across all businesses on Google Maps, not just this one.
I can't recommend Shinora Cleaning Service enough. The cleaning lady was punctual, friendly, and incredibly thorough. She paid attention to every detail, from the baseboards to the bathroom grout, and my home has never felt so fresh. She was respectful of my space and belongings, and she left everything neat and tidy. Booking was easy and communication was great. I'll definitely be using Shinora again and telling my friends!
Price assessment: Reasonable price
Price: $200–250
Services: Interior & exterior window cleaning
Response from the owner · 4 weeks ago
Thank you, Manpreet, for your thoughtful review! We’re so glad you appreciated the care and attention to detail, from the baseboards to the bathroom grout. It’s wonderful to hear that booking was easy and your home felt so fresh afterward. Thank you for recommending SHINORA to your friends—we’d love to help again!
N
NLocal Guide · 41 reviewsiTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
I called SHINORA cleaning before a party. My call was so last minute, but they were here on time to help! I am so very impressed! They were not only great at cleaning, they didn't hesitate to help us with additional things that we didn't mention on the call before. They saved the day by helping us have a sparkling home right before the party. Will definitely do business with them again. I highly recommend SHINORA cleaning.
Response from the owner · a year ago
Hello!
Thank you so much for your kind and detailed review! We're truly happy we could be there for you at such an important moment and that our work met your expectations. It means a lot to us to know our effort was appreciated.
We’ll be more than happy to assist you again in the future!
Warm regards,
The SHINORA Cleaning Team 🌿
M
Michael Cameron5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Amazing job from start to finish! They cleaned the entire house and went above and beyond to make sure everything looked spotless. They were extremely thorough, professional, and paid attention to all the little details. The floors, kitchen, bathrooms, bedrooms, and every other area of the home looked fresh and incredibly clean when they were finished.
Price assessment: Great price
Price: $350–400
Response from the owner · 4 weeks ago
Thank you, Michael, for your wonderful feedback! We’re delighted that you were happy with the cleaning throughout your home. Your kind words about our team’s thoroughness and attention to the little details mean a lot to us. We’d be happy to help again!
V
Vladyslav Shymko9 reviewsiTotal number of Google reviews Vladyslav has written across all businesses on Google Maps, not just this one.
I had just moved into a new room and wanted to make sure the room and bathroom were perfectly clean before settling in. SHINORA did an amazing job, and I’m very happy with the results. Everything looks fresh, spotless, and ready to enjoy. I would definitely recommend them!
Price assessment: Great price
Price: $150–200
Services: Interior & exterior window cleaning, Standard cleaning, Moving-related cleaning, Deep clean
Response from the owner · a month ago
Thank you, Vladyslav! We’re happy we could make your new room and bathroom feel fresh, spotless, and ready for you to settle in. We truly appreciate your recommendation!
А
Арсений8 reviewsiTotal number of Google reviews Арсений has written across all businesses on Google Maps, not just this one.
Their team did a such amazing job at my moms house! Thank you a lot! Will use them again for sure! Highly recommend them
Price assessment: Great price
Price: $400–450
Response from the owner · a month ago
Thank you, Arsenii! We’re so glad you were happy with the cleaning at your mom’s house. We truly appreciate your support and look forward to helping you again!
