Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%43+10.4Value 14%55+7.8Replies to reviews 7%47+3.3Craft & service penalty61−3.9Momentum penalty98−0.2Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

MaidPro of Polk County

Lake Alfred, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.5★ from 172 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro of Polk County is better than 60% of apartment cleaning services.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro of Polk County is better than 43% of apartment cleaning services.C
43
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro of Polk County is better than 61% of apartment cleaning services.B
61
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro of Polk County is better than 55% of apartment cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro of Polk County is better than 98% of apartment cleaning services.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro of Polk County is better than 47% of apartment cleaning services.C
47

Reviews for your job

Customers hired MaidPro of Polk County for 5 kinds of job.

MaidPro of Polk County for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.50
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$460
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#36 / 38
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Deep clean”

VickiLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The two ladies that cleaned for us Lou and Esse were great. They worked so good together and my house has not been this clean in a while. We have 2 sweet 100 lb pups, 200lbs of dog hair in so many places and nose prints on windows, as well as not being able to get to high places myself and down on my knees to clean…

Paid $450–500Reasonable priceDeep clean
LorettaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had an emergency cleaning situation and Maid Pro sent four of their cleaning ladies. Very fast and reliable. Great attitude and they clean very well. Very happy.

Reasonable priceDeep clean
Hannah14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used maid pro twice in the past 6 months. Both were very thorough and pleasent experiences! I was out of town and was able to UPS them my key, they came in and did a fantastic job with ZERO supervision or instruction. My kitchen is literally sparkling. I've used one other service in Lakeland, MP is by far…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
GeraldLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Brittany is an all star. I will definitely request her back to clean my home on the next visit. Very friendly and pleasant. The home was a difference of night and day. I was excited to return home after she finished and I was amazed at how she transformed my home in a matter of hours! See you again soon Brittany!

CleaningDeep clean+ Punctuality+ Quality+ Professionalism
********4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used this service for awhile now. I recently was given Brittany a newer cleaner to the company to clean my house. I absolutely love how friendly and efficient she is. Its a pure joy to have her come clean my entire home. And she is very sweet to my puppy. She is very upbeat and cheerful while she cleans. I…

CleaningDeep cleanStandard cleaning+ Quality+ Professionalism+ Value
EJUAN3 years ago★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning− Quality− Professionalism

Price

$164-39% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 89%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning18$158–$290
General housekeeping10$139–$247
Cleaning9—
Deep clean6$253–$460
Interior & exterior window cleaning2$96–$260

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