House cleaning service · Lake Alfred, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%43+10.4Value 14%55+7.8Replies to reviews 7%47+3.3Craft & service penalty61−3.9Momentum penalty98−0.2Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★172 Google reviews · 21 photos
84%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
9.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$164typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate MaidPro of Polk County 4.5 out of 5 stars based on 172 reviews, with the owner responding to 54 percent of them. Customers frequently praise the company's punctuality, professional communication, and thorough cleaning services, noting that staff often accommodate specific requests and maintain consistent schedules. Recurring themes include long-term customer retention and satisfaction with the fresh results. However, low-star reviews criticize the pricing as overpriced and describe instances of incomplete cleaning, specifically regarding dusting and bathroom sanitation.
Google rating: 4.5 out of 5 from 172 reviews (84% five-star).
Reviews on this page: 172 Google reviews (144 with written comments, 3 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: August 21, 2026.
Service: Apartment Cleaning Service serving Lake Alfred, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
MaidPro of Polk CountyApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro of Polk County: 60/100 on this factor. Category median: 95.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro of Polk County: 43/100 on this factor. Category median: 94.C
43
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro of Polk County: 61/100 on this factor. Category median: 95.B
61
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro of Polk County: 55/100 on this factor. Category median: 100.C
55
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro of Polk County: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro of Polk County: 47/100 on this factor. Category median: 74.C
47
Bar = this company · dark tick = category median.
Star ratings
172 Google reviews we collected
4.5of 5
5 stars14484%
4 stars74%
3 stars11%
2 stars63%
1 star148%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
91%praise
Praise18991%
Complaints199%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price00%
Reasonable889%
Overpriced111%
Not sure00%
$164-39% vs typical apartment cleaning services
Middle half of what 6 customers paid ($137–$189) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7335%
Staff & attitude5325%
Speed & response3115%
Would recommend2613%
Price & value136%
Honesty & trust73%
Communication52%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do a great job cleaning our home and easily accommodate special cleaning needs.”
“DO NOT HIRE unless you don't mind supporting terrible management of a "business" that mistreats its employees .”
“We have 2 sweet 100 lb pups, 200lbs of dog hair in so many places and nose prints on windows, as well as not being able to get to high places myself a…”
“She kept me on hold a long time, was very rude and even hung up on me.”
“Rachel was extremely helpful and fast to communicate in preparing my quote and setting my expectations.”
“I can highly recommend them to keep your home sparkling clean and smelling fresh.”
“I will not use this service again nor will I recommd them.”
“Our home is always spotless after our biweekly cleanings and the cost is very reasonable!”
“overpriced”
“Rebecca in particular is phenomenal - always friendly, greets our pets by name, reliable.”
“Very proactive and communicated well with times and arrival.”
People customers mention
Brandy10 reviews
Rebecca7 reviews
Lakeland5 reviews
Heather5 reviews
Crystal4 reviews
Brittany3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MaidPro of Polk County for 5 kinds of job. Pick one to see what they paid and said.
VVickiLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The two ladies that cleaned for us Lou and Esse were great. They worked so good together and my house has not been this clean in a while.
We have 2 sweet 100 lb pups, 200lbs of dog hair in so many places and nose prints on windows, as well as not being able to get to high places myself and down on my knees to clean…
Paid $450–500Reasonable priceDeep clean
BBonnieLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We're been using MaidPro of Polk County for over 20 years. Always professional and on time. They do a great job cleaning our home and easily accommodate special cleaning needs.
RRobert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★
Brandy always does an exceptional job and usually does more than expected. Organizing the pantry and doing my laundry for just a few extras she provides.
Paid $100–150Reasonable priceStandard cleaning
CCharles3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Rachel was extremely helpful and fast to communicate in preparing my quote and setting my expectations. Nadia came out for our first service and did a perfect job. I definitely recommend MaidPro
TTommyLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Had my first cleaning of my house by MaidPro. I hired them to clean the kitchen and bathrooms. The cleaning person, Nadia was very focused and thorough with the cleaning. I am happy with the service and I will continue to have them clean for me.
Paid $150–200Reasonable priceService not listed
SSusanLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Great work and such a clean and fresh smell in my home. Looking forward to monthly service of 3 to 4 hours with my choice of concentration.
The two ladies that cleaned for us Lou and Esse were great. They worked so good together and my house has not been this clean in a while.
We have 2 sweet 100 lb pups, 200lbs of dog hair in so many places and nose prints on windows, as well as not being able to get to high places myself and down on my knees to clean certain bathroom areas.
We were well pleased.
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · 2 months ago
Thank you for the kind words! Lou and Esse loved working on your home and are so glad they could help tackle the dog hair and those hard-to-reach spots. We really appreciate you trusting us with your house, and we'll see you next visit!
B
Bonnie FrascoLocal Guide · 11 reviewsiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
We're been using MaidPro of Polk County for over 20 years. Always professional and on time. They do a great job cleaning our home and easily accommodate special cleaning needs.
Price assessment: Reasonable price
Price: $100–150
Services: Interior & exterior window cleaning, General housekeeping
Response from the owner · 2 months ago
Thank you so much for 20 years of trust! We're glad our team has been able to keep your home cleaned to your standards and work around your special requests. We appreciate you being part of the MaidPro family for so long!
L
Loretta Valero-SmithLocal Guide · 17 reviewsiTotal number of Google reviews Loretta has written across all businesses on Google Maps, not just this one.
I had an emergency cleaning situation and Maid Pro sent four of their cleaning ladies. Very fast and reliable. Great attitude and they clean very well. Very happy.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 5 months ago
Thank you so much for your kind review! We’re so glad we could step in and help during your emergency cleaning situation. Our team takes pride in being reliable, efficient, and delivering great service with a positive attitude. We truly appreciate your trust in MaidPro and are thrilled to hear you were happy with the results. Thank you for choosing us!
R
Robert Wheeler4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Brandy always does an exceptional job and usually does more than expected. Organizing the pantry and doing my laundry for just a few extras she provides.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning
Response from the owner · Edited 8 months ago
Thank you for the kind review and your long time support. We are glad Brandy continues to go above and beyond with your cleaning services. We truly appreciate your trust.
A
Ashley Johnson1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Rachel was extremely helpful and fast to communicate in preparing my quote and setting my expectations. Nadia came out for our first service and did a perfect job. I definitely recommend MaidPro
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, General housekeeping
Response from the owner · 10 months ago
We are glad to hear everything came together so smoothly, Charles. It is great to know that MaidPro made a strong first impression. Thank you for the recommendation and for choosing MaidPro.
H
Harry JohnsonLocal Guide · 25 reviewsiTotal number of Google reviews Harry has written across all businesses on Google Maps, not just this one.
Did an excellent job doing a one time clean! Very proactive and communicated well with times and arrival.
Response from the owner · 10 months ago
Thank you, Harry! We’re glad to hear you were happy with the one-time clean and our proactive communication. We truly appreciate your feedback and support.
T
Tommy DifrancoLocal Guide · 42 reviewsiTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Had my first cleaning of my house by MaidPro. I hired them to clean the kitchen and bathrooms. The cleaning person, Nadia was very focused and thorough with the cleaning. I am happy with the service and I will continue to have them clean for me.
Price assessment: Reasonable price
Price: $150–200
Services: Service not listed
Response from the owner · 11 months ago
Thank you so much for sharing your experience! We’re so glad to hear that your first cleaning went well and that Nadia provided the focused, thorough service we strive for. It’s wonderful to know you’re happy with the results and plan to continue with us we truly appreciate your trust and look forward to keeping your home sparkling clean!
S
Susan RodriguezLocal Guide · 33 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Great work and such a clean and fresh smell in my home. Looking forward to monthly service of 3 to 4 hours with my choice of concentration.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you so much for the wonderful feedback! We’re thrilled to hear you enjoyed how clean and fresh your home feels after our visit. We look forward to providing your monthly service and tailoring each cleaning to your preferred areas of focus. It’s always a pleasure helping keep your home sparkling!
Y
Yulien Jaca Fonseca3 reviewsiTotal number of Google reviews Yulien has written across all businesses on Google Maps, not just this one.
Gracias, Yulien! We really appreciate you taking the time to share your thoughts. We’re happy to know the service is working well for you and hope it continues to make life a little easier. Looking forward to seeing you again soon!
