Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%43+10.4Value 14%55+7.8Replies to reviews 7%47+3.3Craft & service penalty61−3.9Momentum penalty98−0.2Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

MaidPro of Polk County

Lake Alfred, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.5★ from 172 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro of Polk County is better than 60% of apartment cleaning services.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro of Polk County is better than 43% of apartment cleaning services.C
43
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro of Polk County is better than 61% of apartment cleaning services.B
61
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro of Polk County is better than 55% of apartment cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro of Polk County is better than 98% of apartment cleaning services.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro of Polk County is better than 47% of apartment cleaning services.C
47

Reviews for your job

Customers hired MaidPro of Polk County for 5 kinds of job.

MaidPro of Polk County for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “General housekeeping”

BonnieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We're been using MaidPro of Polk County for over 20 years. Always professional and on time. They do a great job cleaning our home and easily accommodate special cleaning needs.

Paid $100–150Reasonable priceInterior & exterior window cleaningGeneral housekeeping
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rachel was extremely helpful and fast to communicate in preparing my quote and setting my expectations. Nadia came out for our first service and did a perfect job. I definitely recommend MaidPro

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used MaidPro for something like 8 years and strongly feel that they truly are PROs! The ladies have been working hard for us and the ladies in the office are always pleasant. We look forward to having MaidPro for a very long time. J & L Lakeland

Reasonable priceGeneral housekeeping
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service and dependable. highly recommend ! Rebecca and Savannah are great

General housekeepingStandard cleaning
NormaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rebecca is awesome! She always does and excellent job. She's not only professional, she's warm, sweet and hard working, she does a thorough job. Thank you Rebecca.

General housekeeping
Joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I started using this service “just to help me after a surgery “. I loved it and have continued. Brandy has been my consistent service provider and she is not on personable and friendly but she provides top service. My house looks wonderful after she leaves. As a result I decided to continue this service even now that I have recovered.

General housekeepingStandard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Willer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Can’t wait for every two week cleaning so that things are placed accordingly.

CleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
BolatitoLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I want to speciall commened Patteg Neal for a job very well done.

General housekeepingStandard cleaning+ Professionalism
Sheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As always Brandy does an awesome job.

General housekeeping
EJUAN3 years ago★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning− Quality− Professionalism

Price

$164-39% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 89%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning18$158–$290
General housekeeping10$139–$247
Cleaning9—
Deep clean6$253–$460
Interior & exterior window cleaning2$96–$260

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