Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%43+10.4Value 14%55+7.8Replies to reviews 7%47+3.3Craft & service penalty61−3.9Momentum penalty98−0.2Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

MaidPro of Polk County

Lake Alfred, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.5★ from 172 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidPro of Polk County is better than 60% of apartment cleaning services.B
60
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidPro of Polk County is better than 43% of apartment cleaning services.C
43
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidPro of Polk County is better than 61% of apartment cleaning services.B
61
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidPro of Polk County is better than 55% of apartment cleaning services.C
55
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidPro of Polk County is better than 98% of apartment cleaning services.A
98
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidPro of Polk County is better than 47% of apartment cleaning services.C
47

Reviews for your job

Customers hired MaidPro of Polk County for 5 kinds of job.

MaidPro of Polk County for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$290
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 50/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 37
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%

All 18 Google reviews tagged “Standard cleaning”

Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Brandy always does an exceptional job and usually does more than expected. Organizing the pantry and doing my laundry for just a few extras she provides.

Paid $100–150Reasonable priceStandard cleaning
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Literally worst cleaning job ever. No dusting was done AT ALL bathrooms still dirty

Customer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's reviewCustomer photo from Ashley's review
OverpricedStandard cleaning
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rachel was extremely helpful and fast to communicate in preparing my quote and setting my expectations. Nadia came out for our first service and did a perfect job. I definitely recommend MaidPro

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
SusanLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great work and such a clean and fresh smell in my home. Looking forward to monthly service of 3 to 4 hours with my choice of concentration.

Paid $150–200Reasonable priceStandard cleaning
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service and dependable. highly recommend ! Rebecca and Savannah are great

General housekeepingStandard cleaning
Joan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I started using this service “just to help me after a surgery “. I loved it and have continued. Brandy has been my consistent service provider and she is not on personable and friendly but she provides top service. My house looks wonderful after she leaves. As a result I decided to continue this service even now that I have recovered.

General housekeepingStandard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Shawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Has exceeded all expectations!

Standard cleaning+ Quality
AnneLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been with maidpro for a few years now. Having cleaned houses myself for over 25 years, I found it difficult to find a business that met my needs. Rebecca from lakeland maidpro is my favorite cleaner. She cleans like I did when I was my younger self. Most of the cleaners are fabulous . The company is quick to…

Standard cleaning+ Quality+ Professionalism
Willer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Can’t wait for every two week cleaning so that things are placed accordingly.

CleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
BolatitoLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I want to speciall commened Patteg Neal for a job very well done.

General housekeepingStandard cleaning+ Professionalism
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I couldn't be happier with MaidPro's service. I'm recovering from surgery and have not been able to do my own cleaning for a while. Plus, I don't like to clean. I was lucky enough to have Rebecca assigned to my account. She evaluated the job, told me what could and could not be done in a first visit and did…

Standard cleaning
Tayler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I love the service maid pro offers at a very reasonable price! Brandy is my favorite and is always on top of things, and knows how I like my home kept! I actually switched up the schedule so I can make sure I have her every time! Thank you maid pro for always keeping my home looking great! And having the best employees

CleaningStandard cleaning+ Quality+ Professionalism
Hannah14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used maid pro twice in the past 6 months. Both were very thorough and pleasent experiences! I was out of town and was able to UPS them my key, they came in and did a fantastic job with ZERO supervision or instruction. My kitchen is literally sparkling. I've used one other service in Lakeland, MP is by far…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
********4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used this service for awhile now. I recently was given Brittany a newer cleaner to the company to clean my house. I absolutely love how friendly and efficient she is. Its a pure joy to have her come clean my entire home. And she is very sweet to my puppy. She is very upbeat and cheerful while she cleans. I…

CleaningDeep cleanStandard cleaning+ Quality+ Professionalism+ Value
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rebecca and Brittany did a great job. The house is always nice when they're done. A great service!

Standard cleaning
Seema8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We are very happy with the regular service that we receive from MaidPro. They are always responsive to our requests and feedback, and we have no concerns regarding the safety or cleanliness of our house. Rebecca in particular is phenomenal - always friendly, greets our pets by name, reliable. Sometimes if we want to…

Standard cleaning+ Responsiveness+ Punctuality+ Quality
EJUAN3 years ago★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning− Quality− Professionalism
Whitney10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$164-39% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 89%Overpriced 11%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning18$158–$290
General housekeeping10$139–$247
Cleaning9—
Deep clean6$253–$460
Interior & exterior window cleaning2$96–$260

Compare with

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