House cleaning service · Los Angeles, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%74+17.9Value 14%89+12.6Replies to reviews 7%34+2.4Craft & service penalty82−1.8Momentum penalty98−0.2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 124 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 11%
4.8★★★★★1,001 Google reviews · 24 photos
91%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise MaidThis for punctuality, responsive communication, and efficient booking, noting that cleaners often handle specific requests and move-in or move-out tasks effectively. However, low-star reviews highlight recurring issues with inconsistent thoroughness, where surfaces were missed or designated priorities went uncompleted. Several clients also criticized the pricing as high relative to the quality of work received, with some reporting unresolved billing problems after cancelling services.
Google rating: 4.8 out of 5 from 1,001 reviews (91% five-star).
Reviews on this page: 1,001 Google reviews (800 with written comments, 15 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: October 21, 2026.
Service: House Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MaidThis Cleaning of Los Angeles: 81/100 on this factor. Category median: 92.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MaidThis Cleaning of Los Angeles: 74/100 on this factor. Category median: 90.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MaidThis Cleaning of Los Angeles: 82/100 on this factor. Category median: 95.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MaidThis Cleaning of Los Angeles: 89/100 on this factor. Category median: 100.A
89
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MaidThis Cleaning of Los Angeles: 98/100 on this factor. Category median: 100.A
98
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MaidThis Cleaning of Los Angeles: 34/100 on this factor. Category median: 86.D
34
Bar = this company · dark tick = category median.
Star ratings
1,001 Google reviews we collected
4.8of 5
5 stars91391%
4 stars394%
3 stars91%
2 stars61%
1 star343%
Praise vs complaints
Phrases our text analysis found in 800 written reviews
97%praise
Praise1,31797%
Complaints343%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price3928%
Reasonable8461%
Overpriced107%
Not sure43%
$227-8% vs typical house cleaning services
Middle half of what 112 customers paid ($164–$353) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results42131%
Staff & attitude27921%
Speed & response25719%
Would recommend18714%
Communication947%
Price & value665%
Honesty & trust473%
What customers talk about
We read 800 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had a great experience with communication and scheduling.”
“horrible cleaning, didn’t clean my counters, vanity, dressers, didn’t pick up stuff off the floor.”
“Just moved to LA and MaidThis Cleaning was so beyond helpful.”
“This company is a waste of money and the service representatives are rude.”
“They are always on time and their operations department is very responsive.”
“The person who came to clean was 2 hours late and it was a man who showed up.”
“10/10 recommend and signed up for monthly cleaning with this company.”
“I would not recommend this company too anyone, they are direspectful and talk bad about thier employees and customers.”
“Accommodating and clear communication which is nice and so helpful.”
“…nt after I moved out for a whopping $180 and they didn't even clean "hard to reach areas" or other parts of the apartment.…”
“Reliable local cleaning service with fair pricing and hardworking staff.”
“The office also tried to overcharge me, which I had to catch at the beginning and at the end.”
“I initially booked a team that my apartment complex recommended but was left utterly disappointed at their lack of honesty and work ethic.”
“Total scammers.”
People customers mention
Airbnb23 reviews
Kemo11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired MaidThis Cleaning of Los Angeles for 8 kinds of job. Pick one to see what they paid and said.
Sarah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team did a great job. I had a stubborn stain in my bathtub that I could not get out, but they were able to. My apartment looked spotless
Paid $250–300Reasonable priceDeep clean
kellyLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great job! They are always on time and their operations department is very responsive.
Chloe10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very happy with the service from start to finish. My enquiry was handled quickly and easily and I was able to book for the exact time I wanted. Sergio and his team were very friendly and polite. They took time to find out what I wanted, asked questions and did a very efficient job, so helpful, will use again.
Paid $450–500Reasonable priceDeep clean
Susan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Santa and Jenny were very responsive and gave my home excellent care. Thank you!
Paid $400–450Reasonable priceDeep clean
Lisa4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Cleaning was excellent. We have used maid this several times and each time the cleaning has been excellent.
Paid $200–250Reasonable price
AmberLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Danielle is the absolute best if you can get her you will be so happy! Good customer service from online easy to book.
The team did a great job. I had a stubborn stain in my bathtub that I could not get out, but they were able to. My apartment looked spotless
Price assessment: Reasonable price
Price: $250–300
Services: Deep clean
Response from the owner · 5 days ago
Hi Sarah! We're so glad to hear that our team could tackle that stubborn stain for you. Making your apartment spotless is what we love to do. Thanks for sharing your experience with us!
kelly GarverLocal Guide · 43 reviewsiTotal number of Google reviews kelly has written across all businesses on Google Maps, not just this one.
Very happy with the service from start to finish. My enquiry was handled quickly and easily and I was able to book for the exact time I wanted. Sergio and his team were very friendly and polite. They took time to find out what I wanted, asked questions and did a very efficient job, so helpful, will use again.
Price assessment: Reasonable price
Price: $450–500
Services: Deep clean
Response from the owner · a week ago
Hi Chloe! I'm delighted to hear that you had such a positive experience with Sergio and the team. It's wonderful they were able to accommodate your schedule and assist you effectively. Thank you for sharing your feedback!
Stevie Lancaster3 reviewsiTotal number of Google reviews Stevie has written across all businesses on Google Maps, not just this one.
Just moved to LA and MaidThis Cleaning was so beyond helpful. I reached out on a Saturday and was able to have professional cleaners in my home at 8 o’clock Monday morning. They did a phenomenal job on the move in cleaning and are well worth the price.
Response from the owner · 2 years ago
Welcome to LA, Stevie! So glad you had an amazing experience from the beginning to the end. Thank you for sharing it.
Susan McAdams9 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
MaidThis has been exceptional. I would recommend them to anyone. I don’t have any criticism, thank you so much!
Response from the owner · a week ago
Hi Brandon! We're so glad to hear you had a great experience with us. Your recommendation means a lot, and we're here whenever you need us. Thanks a ton!
Lisa C4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Cleaning was excellent. We have used maid this several times and each time the cleaning has been excellent.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a week ago
Lisa, it's fantastic to hear that you consistently enjoy our cleaning service! We're delighted to be your go-to choice and look forward to keeping up the excellent work for you.
Lorraine B1 reviewiTotal number of Google reviews Lorraine has written across all businesses on Google Maps, not just this one.
Great communication - excellent cleaning. Price is a little high (I have a studio unit) but was happy with the end results.
Response from the owner · a week ago
Hi Lorraine! Delighted to hear you appreciated our communication and cleaning quality. We’re glad you’re happy with the results, and we’ll keep striving to deliver great value. Thanks for your feedback!
Benjamin Donovan2 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
