Analyzing 7,421,7237.4M ReviewsFor 20,96821K Experts
Customers frequently praise the company for professional technicians who provide detailed explanations, efficient service, and punctual arrivals for plumbing, electrical, and HVAC work. Positive reviews highlight clear communication and thorough cleanup after jobs like water heater installations. However, several low-star reviews criticize high pricing, bait-and-switch tactics, and instances where promised equipment or specific services were not delivered as agreed.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
985 Google reviews we collected
Phrases our text analysis found in 740 written reviews
Price verdicts customers left with their Google review
Middle half of what 89 customers paid ($305–$1.6k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 740 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, knowledgeable, and courteous throughout the entire process.”
“In summary, MainLine Plumbing was completely unprofessional.”
“He explained everything and quickly took care of everything.”
“However, when the inspector arrived, the plumber never showed up.”
“I had a great experience with the plumbing service provided by Ralphee!”
“I frantically tried to call them, but their phones were not working.”
“I truly appreciate his help and would highly recommend his services to anyone looking for a reliable plumber.”
“Based on my experience, I cannot recommend Main Line Plumbing and Electrical and would assign them a firm thumbs down.”
“Excellent service, fair pricing and very courteous.”
“I'm giving one star only because there isn't no other options this company is the most dishonest ,over priced, and has worse customer service.”
“Danny was exceptionally thorough and explained every detail of our problem and offered solutions.”
“Most reliable, efficient and quality work, they gave me peace of mind and I will use them for all my plumbing and electrical needs going forward!”
“Do not use them unless you like getting scammed out of your money.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Mainline Plumbing, AC & Electric Repair for 8 kinds of job. Pick one to see what they paid and said.
Danny was amazing. Prompt. Polite. Efficient. He took the time to actually diagram out some plumbing basics on a piece of paper to help me understand what he was talking about. Really great to work with!
Danny was exceptionally thorough and explained every detail of our problem and offered solutions. I'm disappointed I didn't get to meet him as I was not at home, but he took the time to explain everything. Very respectful, courteous and knowledgeable. Thank you Danny
We called the right guys! Needed a water heater replace that involve a electrition. They Assessed ,Retrieve the parts and completed the job on the same day ! Dominic and Tyler were professional, courteous, Polite and neat Definitely keeping their contact info
Super knowledgeable and personable, diagnosed and fixed the issue efficiently, and Cleanly.
Showed up within minutes. Found the problem that caused flooding. Got the parts and gave me the price. I gladly accepted. I am so used to liars and thieves that i automatically expect another vulture. Being 70 yrs old i know seniors are targets. My whole problem was solved in less than an hour. The young guy was an…
Service man JT (Joseph) was very knowledgeable and very sympathetic with my dilemma he took the time to explain different aspects of the proposed repair along with various options.
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 88 | $295–$931 |
| Toilet repair | 74 | $228–$554 |
| Drain cleaning | 68 | $248–$502 |
| Plumbing leak detection | 66 | $173–$503 |
| Plumbing leak repair | 64 | $246–$554 |
| Water heater installation | 62 | $1.4k–$2.8k |
| Faucet repair | 35 | $228–$721 |
| Faucet installation | 32 | $276–$888 |
4.8 ★★★★★ 985 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
JT was very courteous and knowledgeable. And took care of my issues efficiently
I had a great experience with the plumbing service provided by Ralphee! He was professional, knowledgeable, and courteous throughout the entire process. He provided excellent customer service and made sure everything was taken care of. I truly appreciate his help and would highly recommend his services to anyone looking for a reliable plumber. Thank you, Ralphee, for a job well done!
Excellent work and very responsible. Both techs were very professional. Will recommend them anytime my hot water heater was installed and they were clear from the start. Answered all my question and Iam satisfied with the service!
Hi Alexandra, thank you for the wonderful feedback! We’re glad both technicians were professional, kept you informed from the start, and took the time to answer all your questions during your water heater installation. It’s great to hear you’re happy with the service! We appreciate your recommendation and are grateful you trusted Mainline with your home.
He explained everything and quickly took care of everything.
Hi Raven, thank you for sharing your experience! We’re glad our technician took the time to explain everything clearly and get the job taken care of quickly. We want our customers to feel informed and confident in the work being done, and we appreciate you choosing Mainline Plumbing!
Ozeik came and changed my water heater. Thank you so much for your amazing service and I hope to see you again!!!
Hi Lailah, thank you for the sweet review! We’re so happy Ozeik was able to take care of your water heater replacement and provide such a great experience. We’ll be sure to share your kind words with him. We appreciate you choosing Mainline and would be happy to help you again anytime!
Very professional and knowledgeable. Definitely would recommend him
Hi Jennifer, thank you for the kind review! We’re glad to hear our technician made such a positive impression with his professionalism and knowledge. We truly appreciate your recommendation and are happy you had a great experience with Mainline!
We had a positive experience with Mainline Plumbing, AC & Electric. The technician arrived within the scheduled window, was friendly and professional, and completed our electrical safety inspection. The customer support team has also been responsive, courteous, and helpful throughout the process. We appreciate the service!
Hi Alexis, thank you for sharing your experience! We’re glad our technician arrived as scheduled and made your electrical safety inspection a positive experience. It’s also great to hear our office team has been responsive and helpful throughout the process. We appreciate you choosing Mainline Plumbing, AC & Electric and are grateful for the opportunity to take care of your home!
Danny was amazing. Prompt. Polite. Efficient. He took the time to actually diagram out some plumbing basics on a piece of paper to help me understand what he was talking about. Really great to work with!
Hi Christian, thank you for such a great review! We’re glad Danny was prompt, polite, and efficient, and especially that he took the extra time to draw things out and make the plumbing easier to understand. That kind of clear communication makes a big difference, and we’ll be sure to pass your kind words along to Danny. We appreciate you choosing Mainline!
They responsed quickly. The issue was handled within the hour.
Hi Valarie, thank you for the great review! We’re glad our team was able to respond quickly and get the issue handled within the hour. We truly appreciate you choosing Mainline and are grateful for the opportunity to help!
Burke was very professional and quick to fix the issue. Highly recommend. Thank you for your service
Hi there, thank you for the great review! We’re glad Burke was able to quickly resolve the issue and provide such a professional experience. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and your trust in Mainline!
Analyzing 7,421,7237.4M ReviewsFor 20,96821K Experts
