Janitorial service · Denver, CO · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 159 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★634 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe MAK-CLEANING LLC as punctual, professional, and communicative, noting that technicians clearly explain services and maintain consistent pricing from quote to completion. Reviews highlight effective results for carpet, tile, and grout cleaning, including the removal of old stains and pet odors. While one lower-rated review mentions a late arrival and an ineffective odor treatment, another criticizes the cleaning results, stating that carpets remained dirty and stained after drying.
Google rating: 5.0 out of 5 from 634 reviews (99% five-star).
Reviews on this page: 634 Google reviews (557 with written comments, 29 with photos).
Owner responses: the business replied to 66% of reviews.
Most recent review: October 28, 2026.
Service: House Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 29, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
MAK-CLEANING LLCHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.MAK-CLEANING LLC: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.MAK-CLEANING LLC: 98/100 on this factor. Category median: 90.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.MAK-CLEANING LLC: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.MAK-CLEANING LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.MAK-CLEANING LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.MAK-CLEANING LLC: 90/100 on this factor. Category median: 86.A
90
Bar = this company · dark tick = category median.
Star ratings
634 Google reviews we collected
5.0of 5
5 stars62699%
4 stars41%
3 stars10%
2 stars00%
1 star30%
Praise vs complaints
Phrases our text analysis found in 557 written reviews
99%praise
Praise1,19599%
Complaints101%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results31126%
Staff & attitude27623%
Speed & response19917%
Would recommend18816%
Price & value1089%
Communication907%
Honesty & trust333%
What customers talk about
We read 557 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They do such excellent work we are so glad they came to help us get our carpets and chairs clean and fresh!”
“They stated they "pretreat " but apparently it didn't work on my carpet.”
“Super nice people, kept in touch from beginning to end of process, price quoted before job was price charged after completion and what a phenomenal job it was!”
“He was fast, professional, explained things, and even gave me preventative tips for the future with the pet challenges!”
“I would definitely recommend them to do a great job!”
“I have used these guys over and over again on so many different occasions that I cannot recommend another for more highly!”
“My carpet looks brand new and it was very affordable!”
“They do not over charge and they will never upsell you.”
“Professional introductions and communication was provided so that I could understand what service they were providing.”
“Nikola is professional, reliable, kind, and truly cares about the quality of his teams work.”
People customers mention
Oliver22 reviews
Dushan11 reviews
Dejan10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 hours ago★★★★★
These guys are such a delight to work with! They do such excellent work we are so glad they came to help us get our carpets and chairs clean and fresh!
EEvan12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I highly recommend this company! The technicians were on time and very friendly. My carpet looks brand new and it was very affordable!
CCecily9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Super nice people, kept in touch from beginning to end of process, price quoted before job was price charged after completion and what a phenomenal job it was! My carpet is 17 years old but looks practically brand new. I couldn’t be happier or recommend them more!
MMorgan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Oliver did a great job! He was fast, professional, explained things, and even gave me preventative tips for the future with the pet challenges! Will definitely use MAK Cleaning again, thank you!
SShawn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Outstanding Performance. The customer service that this team gave me was at a very high level. Professional introductions and communication was provided so that I could understand what service they were providing. I will definitely call again when I need their services.
DDenise1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Outstanding service! Thoroughly cleaned our carpets in our newly purchased house at a reasonable cost. Absolutely will be a return customer!
These guys are such a delight to work with! They do such excellent work we are so glad they came to help us get our carpets and chairs clean and fresh!
Response from the owner · 2 weeks ago
Thank you so much, Kim, for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and are grateful that your church in Castle Rock, Colorado, trusted MAK-CLEANING LLC for professional carpet cleaning and chair upholstery cleaning.
Our team takes great pride in providing high-quality commercial carpet cleaning, upholstery cleaning, and deep cleaning services for churches, offices, and commercial facilities throughout Castle Rock, Parker, Highlands Ranch, and the greater Denver metro area.
We're delighted to hear that you were happy with our team's work and that we helped make your church's carpets and chairs clean and fresh again!
Thank you for choosing MAK-CLEANING LLC. We look forward to serving your church again in the future
K
Kathy Gaynes1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Thank you, Kathy, for your wonderful 5-star review! We're thrilled to hear that Oliver provided excellent cleaning service and that you're happy with the results. At MAK-CLEANING LLC, we take pride in delivering professional, reliable, and high-quality cleaning services throughout Denver, Aurora, Centennial, and the surrounding Colorado communities. We'll be sure to share your kind words with Oliver. Thank you for choosing MAK-CLEANING, and we look forward to serving you again!
E
Evan Balkovatz12 reviewsiTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
I highly recommend this company! The technicians were on time and very friendly. My carpet looks brand new and it was very affordable!
Response from the owner · a week ago
Thank you so much, Evan, for your wonderful 5-star review! We're thrilled to hear that your carpets look brand new and that our technicians provided friendly, punctual, and affordable service. At MAK-CLEANING, we take pride in delivering high-quality professional carpet cleaning services throughout the Denver metro area. We truly appreciate your recommendation and look forward to helping you with your future carpet cleaning needs!
C
Cecily McCarthy9 reviewsiTotal number of Google reviews Cecily has written across all businesses on Google Maps, not just this one.
Super nice people, kept in touch from beginning to end of process, price quoted before job was price charged after completion and what a phenomenal job it was! My carpet is 17 years old but looks practically brand new. I couldn’t be happier or recommend them more!
Response from the owner · a week ago
Thank you so much, Cecily, for your wonderful 5-star review! We truly appreciate your trust in MAK-CLEANING LLC and are thrilled to hear that your 17-year-old carpet looks practically brand new!
Our team takes great pride in providing professional carpet cleaning services, honest and transparent pricing, and excellent communication from start to finish. Customer satisfaction is always our top priority!
Thank you again for choosing MAK-CLEANING for your carpet cleaning needs and for recommending our services. We look forward to helping you again in the future!
M
Morgan Boggs9 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Oliver did a great job! He was fast, professional, explained things, and even gave me preventative tips for the future with the pet challenges! Will definitely use MAK Cleaning again, thank you!
Response from the owner · 2 weeks ago
Thank you, Morgan! We’re happy Oliver delivered professional service and helpful tips for managing pet messes. We’ll share your kind words with him! At MAK-CLEANING LLC, we take pride in providing carpet cleaning and commercial cleaning services throughout the Denver metro area. We appreciate your trust and look forward to helping you again!
S
Shawn Daniels4 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Outstanding Performance. The customer service that this team gave me was at a very high level. Professional introductions and communication was provided so that I could understand what service they were providing. I will definitely call again when I need their services.
Response from the owner · 2 weeks ago
Thank you, Shawn, for your wonderful five-star review! We’re glad our team’s professionalism, clear communication, and attentive customer service made your experience with MAK-CLEANING LLC a great one. We appreciate your trust and look forward to helping with your cleaning needs again!
C
Cindy Clark7 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Amazing customer service and professional techs. Would recommend to everyone
Response from the owner · 3 weeks ago
Thank you, Cindy! We're thrilled you found our customer service and professional techs amazing. Your recommendation means a lot to us, and we’re excited about the next opportunity to work with you!
D
Denise Comeau1 reviewiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Outstanding service! Thoroughly cleaned our carpets in our newly purchased house at a reasonable cost. Absolutely will be a return customer!
Response from the owner · 4 weeks ago
Thank you for the wonderful review! We’re glad our team could help with carpet cleaning in your newly purchased home. We appreciate you choosing MAK-CLEANING for your Denver carpet cleaning needs, and we look forward to working with you again!
G
Genavee GonzalesLocal Guide · 16 reviewsiTotal number of Google reviews Genavee has written across all businesses on Google Maps, not just this one.
This is my second experience using this company and both times Oliver has been the one to come. Both times he has been very punctual, professional and kind. Love the work he does for this company
Response from the owner · 4 weeks ago
Thank you so much, Genavee, for choosing MAK-CLEANING again and for sharing your experience! We’re glad Oliver was punctual, professional, and kind on both visits. We’ll make sure he sees your thoughtful review. We appreciate your continued trust and look forward to helping you again!
B
Barbara Gahagen1 reviewiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Did an excellent job. Very friendly, answered all questions. Would recommend them.
Response from the owner · a month ago
Thank you for choosing MAK-CLEANING LLC for your professional cleaning service! We’re glad our team provided excellent, friendly service and answered all your questions. We truly appreciate your recommendation and look forward to helping you again with your residential or commercial cleaning needs in the Denver metro area!
