Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Manhattan Auto Repair Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%56+13.6Value 14%81+11.5Replies to reviews 7%9+0.6Craft & service penalty76−2.4Experts Score= 61Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.61SCORE

Manhattan Auto Repair Inc.

New York, NY · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #566Position by Experts Score among all companies we track in this category. of 588 auto repair shops · 4.6★ from 278 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Manhattan Auto Repair Inc. is better than 70% of auto repair shops.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 56% of auto repair shops.C
56
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Manhattan Auto Repair Inc. is better than 76% of auto repair shops.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 81% of auto repair shops.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Manhattan Auto Repair Inc. is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Manhattan Auto Repair Inc. is better than 9% of auto repair shops.F
9

Reviews for your job

Customers hired Manhattan Auto Repair Inc. for 8 kinds of job.

Manhattan Auto Repair Inc. for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#127 / 170
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “A/C installation & repair”

Quyen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Called Ozzy as a new customer - friendly and responsive - about a bad AC. He let me drop off the car and within a couple hrs called me back with the diagnosis and a fair and reasonable quote. If you’re looking for a solid mechanic in midtown Ozzy is your guy. Will be taking my 2014 Subaru here from now on!

Reasonable priceA/C installation & repairAir conditioning
olivia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Took my car in for the ac not working. They saw me right away. I don’t have words for how kind the staff is. Haven’t gotten my car back yet, but on customer service and ethos alone, I’m comfortable giving a 5 star review. I saw the people who own the shop treat the locals walking their dogs with love, knowing…

Reasonable priceA/C installation & repairOil change
Axton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Oz, Rich, and the crew are honest and know what they’re doing! They got my 80’s Honda running like new and I’m so grateful. This is the only place I’ve been to where they know how to handle a wide range of cars. Most places are only familiar with newer cars. This is now my go to! Thank you all :)

Reasonable priceTransmissionElectrical repairAir & cabin filter replacement
Dan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a state inspection and a heating problem fixed. Ozzy was great. This is my new garage.

A/C installation & repair
LSLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service 5 stars On my Esclade Thank you for the quick inspection

A/C installation & repairAir conditioningAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
A12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

A/C installation & repairEngine repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 53%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance23—
Oil change14—
Vehicle Inspection11—
Auto engine diagnostic10—
Brakes9—
Electrical repair7—
Battery7—
Tires7—

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